Does not support firmware updates anymore
The app does not seem like it is supported. I bought a trainer last year, and I can no longer update the firmware because their app doesn’t support firmware updates anymore. I contacted support and they have no ETA on when it will be functional again. Very disappointed.
App and company is dead.
App and company is dead. Current firmware updated 2022 is 31.065 as listed on the website. The app has has all options erased and I'm on .064 which has started having issues.
Firmware won’t update
Firmware update screen shows no available updates despite the installed firmware being 4 versions back. Customer support says it’s a know bug but the Saris App is 3 years old with no timeline for the fix.
Cannot Update Firmware
Firmware screen does not show any info or versions whatsoever. Cannot update.
Won’t recognize H3 trainer.
App won’t recognize H3 trainer making calibration difficult if not impossible.
Not smooth setup
It auto connected to some duplicate “unknown” device before I found the actual device. Then I tried to update firmware and it keeps freezing.
Calibration
App will not connect to my H3 even though device check says everything is working fine. Not great
It does not pick up the Saris sensor
I bought a Saris indoor trainer that included the Saris sensor (cadence/speed), tried to set it up (many times already) with the utility but unfortunately the app does not connect to the sensor neither in cadence nor speed. I give this a 3 star rating because the sensor works with Rouvy… wished this could be different.
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Calibration Omission
The app will not calibrate with my Saris smart trainer. The MPH readings are way off in calibration, making it impossible to maintain the instructed sleed. Seems pretty stupid
Brand new H3 and app won’t recognize it
Despite the fact that it’s blinking green~can’t even calibrate my new trainer.
Will not connect to trainer
I use the trainer with ZWIFT, Rouvy, and other apps. However, the Saris app will not find sensor. Have tried installing multiple times with no change. Very disappointing.
Unable to connect - brand new H3
I have a brand new H3, and despite repeated attempts I have been unable to connect the device with the Saris app. I get a “Couldn’t connect to app. Make sure it is on and blinking green”. It is on and blinking green, and the Check Device Setup works without a problem. Very disappointing. Mobile is an iPhone 13.
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Won’t connect to Bluetooth
Restarted and restarted, tried different phones and iPads but just won’t connect to Bluetooth.
Interestingly, when doing the ‘Check Device Setup’ the trainer does ever so briefly blink blue but that’s where it ends. Would be a little easier to understand if it was 3rd party software.
Now what? Forced to buy an ANT dongle and all. Not a happy customer and bad news travels fast Saris…
Interestingly, when doing the ‘Check Device Setup’ the trainer does ever so briefly blink blue but that’s where it ends. Would be a little easier to understand if it was 3rd party software.
Now what? Forced to buy an ANT dongle and all. Not a happy customer and bad news travels fast Saris…
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Terrible UI
A smart trainer that costs $1,000 yet an app that looks like a middle school intern made it. you seriously need to get on Wahoos level of interface design. This app is basic and clunky.
Current version no longer supports CycleOps Powerbeam smart trainers
Some time in the last year Saris’s app stopped supporting the Cycleops Powerbeam Pro smart trainer. Owners can no longer calibrate their trainers for Zwift or RGT. The developers should make available the legacy app to allow us to continue using our trainers.
Updating firmware
Unable to update firmware. Can’t use the trainer. So frustrating!!!!
Not again!
Just installed the latest firmware and recalibrated my Hammer2 5 times and still watts are way too low when peddling with hard effort. Not the first time this has happened and makes me regret buying a Hammer from Cycleops. Thinking of just giving in and buying a Wahoo Kickr to avoid all this frustration, including ERG mode shutting off my trainer in workouts by putting it in sleep mode.
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Response from developer
Sorry to hear about your frustrations. When you do a target power workout in the Saris Utility, your trainer should never go into sleep mode. If you continue to have issues with this, shoot us an email at developer@saris.com and we can analyze your trainer remotely.
Quirky Power Adjustment
I can’t be the only one a little annoyed with the slide bar. Why is (+10) on the decrease-the-power end and (-10) on the increase-the-power end of the “slide bar”. It’s bass-awkwards. Plus it’s not really a slide bar. While it looks like one could put their finger on the button and side it (as the name implies), a person can’t actually do that. So, it’s not actually a slide bar, it’s just a status bar. Which again, runs backwards in relation to the plus and minus buttons. Also, why not more presets in increments of 50 in two columns instead of one-hundred watts going completely across the screen? Such as:
50 | 75
100 | 150
200 | 250
300 | 350
400 | 450
Then you will have a well functioning, end-user oriented, intuitive app.
But those are just the options of someone with a visual communication degree. :)
50 | 75
100 | 150
200 | 250
300 | 350
400 | 450
Then you will have a well functioning, end-user oriented, intuitive app.
But those are just the options of someone with a visual communication degree. :)
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problem
problem for connecting and no help from Saris!!??
Moi options
Add a timer if possible
For new people it hard to setup and get going
For new people it hard to setup and get going
