1. Home
  2. ✈️ Travel
  3. SBB FreeSurf
  4. Reviews

SBB FreeSurf User Reviews

SBB FreeSurf
🔧 Utilities
✈️ Travel

Customer Experience

Positive experience3.6% of reviews
Neutral3.6% of reviews
Negative experience92.9% of reviews

~ Based on 56 written reviews from the US App Store.

Is SBB FreeSurf Safe?

SBB FreeSurf does not appear safe based on available data. AppsHunter Safety Score for SBB FreeSurf is 40/100.

This assessment is based on 36 user ratings, with an App Store average of 1.2/5.

Safety Analysis

5.6% of ratings point to a safe experience
0.0% of ratings suggest some concerns
94.4% of ratings point to a risky experience

~ Based on 36 App Store ratings for SBB FreeSurf.

Is SBB FreeSurf Legit?

SBB FreeSurf appears to be a legitimate app. AppsHunter Legitimacy Score for SBB FreeSurf is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most RecentHighest RatedLowest Rated

Don’t

Don’t waste your time and your phone battery , doesn’t work unless is Swiss phone number
lepu_fashionlepu_fashion

Response from developer

Travellers with a foreign telephone number can surf for free on the train with a SIM card from a participating provider. Thanks to eSIM and DUAL-SIM, this is comparatively easy. We opted for SBB FreeSurf because SBB FreeSurf offers better quality than WiFi. You can find all information about SBB FreeSurf at www.sbb.ch/en/freesurf.

Leider unbrauchbar

Bei praktisch jedem anderen europäischen Anbieter sind überregionale Verbindungen mit WLAN ausgestattet. In meinem EU-Vertrag ist ein Datenvolumen für Drittstaaten inkludiert. Hier ernsthaft von Kund:innen zu erwarten explizit für den Internetzugang auf einem der für Konsumenten teuersten Zugnetze einen Datenvertrag zu erwerben ist mMn eine ziemliche Frechheit. Wäre schön wenn man in einem IR nach Olten den gleichen 🛜 Service genießen könnte wie in einem ICE…
Show more
Nick_-__-_Nick_-__-_

Response from developer

SBB FreeSurf ist die leistungsfähigere, technologieunabhängigere und kostengünstigere Lösung als ein WiFi. Reisende aus dem Ausland können mit einer SIM Karte eines beteiligten Providers im Zug kostenlos surfen. Dank eSIM und DUAL-SIM geht das vergleichsweise einfach. Alle Informationen zu SBB FreeSurf, Gratis-Internet im Zug mit der App SBB FreeSurf, erhalten Sie unter www.sbb.ch/freesurf.

Swiss Only!

You must have a Swiss mobile number in order to use. Too bad.
Jdddj8383838Jdddj8383838

Response from developer

Travellers with a foreign telephone number can surf for free on the train with a SIM card from a participating provider. Thanks to eSIM and DUAL-SIM, this is comparatively easy. We opted for SBB FreeSurf because SBB FreeSurf offers better quality than WiFi. You can find all information about SBB FreeSurf at www.sbb.ch/en/freesurf.

Abzocke!!!

Nirgendwo auf der Welt braucht man für öffentliches WLAN eine lokale SIM-Karte. Aber bei einem der teuersten Bahnsystem der Welt bekommt man nicht einmal kostenloses WLAN. Das ist einfach nur peinlich und eine absolute Abzocke.
H. RashidH. Rashid

Response from developer

SBB FreeSurf ist die leistungsfähigere, technologieunabhängigere und kostengünstigere Lösung als ein WiFi. Reisende aus dem Ausland können mit einer SIM Karte eines beteiligten Providers im Zug kostenlos surfen. Dank eSIM und DUAL-SIM geht das vergleichsweise einfach. Alle Informationen zu SBB FreeSurf, Gratis-Internet im Zug mit der App SBB FreeSurf, erhalten Sie unter www.sbb.ch/freesurf.

Anti-foreigner

This app only works if you are a Swiss national or are willing to switch out your SIM card for a Swiss one which is totally unnecessary. No wonder the reviews are so low. Shocking approach to take. Get it sorted.
Stuart989Stuart989

Response from developer

Travellers with a foreign telephone number can surf for free on the train with a SIM card from a participating provider. Thanks to eSIM and DUAL-SIM, this is comparatively easy. We opted for SBB FreeSurf because SBB FreeSurf offers better quality than WiFi. You can find all information about SBB FreeSurf at www.sbb.ch/en/freesurf.

Not so friendly

Visitors usually buy data only esim so why make it inconvenenient for tourists to avail of the free wifi. In Japan, visitors can get free and uncumbersome wifi on bullet trains. Why not allow phone numbers where tourists come from?
TomahiroTomahiro

Response from developer

SBB FreeSurf is a more powerful, technology-independent, and cost-effective solution than WiFi. All Swiss mobile phone providers had the opportunity to express their interest in participating in SBB FreeSurf during the tender process. All providers that submitted a bid were considered in the award process. Anyone with a SIM card or eSIM from a participating provider can benefit from SBB FreeSurf. For more information, visit www.sbb.ch/en/freesurf.

Nice but only with Swiss phone number

Be nice to offer registration via email rather than phone only. Used the excellent SBB app throughout Switzerland recently but could not get access to the free wifi as travelling on a data only esim
Mike_FeldyMike_Feldy

Response from developer

Thank you for your review. For technical reasons (connection via telephone), registration is only possible by telephone number. Travellers with a foreign telephone number can surf for free on the train with a SIM card from a participating provider. Thanks to eSIM and DUAL-SIM, this is comparatively easy. We opted for SBB FreeSurf because SBB FreeSurf offers better quality than WiFi. You can find all information about SBB FreeSurf at www.sbb.ch/en/freesurf.

Does not work

You’ll get error “FS-300” with message “SBB FreeSurf is available to customers of digitec, Quickline, Salt, Sunrise, Swisscom.” or your number won’t be accepted

I got this even when roaming on an eligible carrier.
🧍‍♂️ Avi🧍‍♂️ Avi

Response from developer

Travellers with a foreign telephone number can surf for free on the train with a SIM card from a participating provider. Thanks to eSIM and DUAL-SIM, this is comparatively easy. We opted for SBB FreeSurf because SBB FreeSurf offers better quality than WiFi. You can find all information about SBB FreeSurf at www.sbb.ch/en/freesurf.

Doesn’t work with data only eSIM

I have a data only eSIM
from Airalo but can’t use this app as I don’t have a Swiss number. Guidance notes are misleading.
Tom111Tom111

Response from developer

Travellers with a foreign telephone number can surf for free on the train with a SIM card from a participating provider. Thanks to eSIM and DUAL-SIM, this is comparatively easy. We opted for SBB FreeSurf because SBB FreeSurf offers better quality than WiFi. You can find all information about SBB FreeSurf at www.sbb.ch/en/freesurf.

Coop mobile nicht zugelassen

Obwohl es ebenfalls auf dem Netz der swisscom läuft.

Ich kann freesurf also nicht nutzen
isa*wanisa*wan

Response from developer

Alle Schweizer Mobilfunk-Anbieter hatten bei der durchgeführten Ausschreibung die Möglichkeit, ihr Interesse an der Teilnahme an SBB FreeSurf zu platzieren. Alle Provider, die ein Angebot unterbreitet haben, wurden bei der Vergabe berücksichtigt. Mit einer SIM-Karte oder eSIM eines beteiligten Providers können Alle von SBB FreeSurf profitieren. Alle Informationen erhalten Sie unter www.sbb.ch/freesurf

Zero

I’d give it a zero star if that was an option. Worthless
McfraciokjhttcgjokgrfMcfraciokjhttcgjokgrf

Response from developer

Travellers with a foreign telephone number can surf for free on the train with a SIM card from a participating provider. Thanks to eSIM and DUAL-SIM, this is comparatively easy. We opted for SBB FreeSurf because SBB FreeSurf offers better quality than WiFi. You can find all information about SBB FreeSurf at www.sbb.ch/en/freesurf.

Still does not work with US phone numbers. Need a Swiss mobile number to register.

You need a Swiss phone number to register. I’m not sure why the restriction.
aSx06aSx06

Response from developer

Travellers with a foreign telephone number can surf for free on the train with a SIM card from a participating provider. Thanks to eSIM and DUAL-SIM, this is comparatively easy. We opted for SBB FreeSurf because SBB FreeSurf offers better quality than WiFi. You can find all information about SBB FreeSurf at www.sbb.ch/en/freesurf.

Does not work for US numbers

Don’t download if you don’t have a Swiss number. SBB app recommends getting this app but does not mention this. Wasted my data BW downloading it. Trains in Austria OBB did not have this limitation!!
Bbssjajbs6272Bbssjajbs6272

Response from developer

Travellers with a foreign telephone number can surf for free on the train with a SIM card from a participating provider. Thanks to eSIM and DUAL-SIM, this is comparatively easy. We opted for SBB FreeSurf because SBB FreeSurf offers better quality than WiFi. You can find all information about SBB FreeSurf at www.sbb.ch/en/freesurf.

Schlimm

Die App wirbt mit „kostenlosem Surfen“, aber in Wahrheit wird einfach mein normales Datenvolumen vom Mobilfunkanbieter verbraucht. Es gibt kein echtes WLAN im Zug, keine Daten-Flatrate, nichts. Die SBB tut so, als würde sie etwas schenken – dabei zahlt man die Daten selbst. Das ist irreführend formuliert und komplett am Kunden vorbei. Wer eh schon Daten hat, braucht keine App – wer keine Daten hat, bekommt auch keine durch FreeSurf.
Show more
Pinsele5724wPinsele5724w

Response from developer

SBB FreeSurf ist die leistungsfähigere, technologieunabhängigere und kostengünstigere Lösung als ein WiFi. Mit SBB FreeSurf surfen Kund:innen der beteiligten Mobilfunkprovider kostenlos im Internet. Die SBB übernimmt die Verbindungskosten während der Reise im Fernverkehr innerhalb der Schweiz. Alle Informationen zu SBB FreeSurf finden Sie unter www.sbb.ch/freesurf.

Need a Swiss Phone #

Unusable for non-Swiss residents. We are also traveling with an eSIM activated with a French phone number which also doesn’t work.
beccat14beccat14

Response from developer

Travellers with a foreign telephone number can surf for free on the train with a SIM card from a participating provider. Thanks to eSIM and DUAL-SIM, this is comparatively easy. We opted for SBB FreeSurf because SBB FreeSurf offers better quality than WiFi. You can find all information about SBB FreeSurf at www.sbb.ch/en/freesurf.

Only works with Swiss/euro phone number

I guess your only customers are from the Eurozone or are Swiss. Fail.
RumarRumar

Response from developer

Travellers with a foreign telephone number can surf for free on the train with a SIM card from a participating provider. Thanks to eSIM and DUAL-SIM, this is comparatively easy. We opted for SBB FreeSurf because SBB FreeSurf offers better quality than WiFi. You can find all information about SBB FreeSurf at www.sbb.ch/en/freesurf

Funktioniert super mit schweizer Nummer

Ich verstehe die ganzen negativen Rezensionen nicht. Als z.B. Deutscher muss man sich einfach online eine kostenlose Prepaid-eSim für die Schweiz herunterladen, dann kann man kostenlos im Zug surfen. Im Gegensatz zum fehleranfälligen Wlan der DB funktioniert die Technik perfekt.
Hallo123456789Hallo123456789

Response from developer

Vielen Dank für Ihre positive Bewertung.

It is not free for tourists

This is such a gimmick and scam. They will only offer free wifi if you buy eSIM from a selected swiss telecom companies. Most big companies have unlimited data plans within Switzerland so there is no point of saying that you offer free wifi on the trains. Shameful to falsely advertise this service for tourist by the one of the biggest train company. France trains for example have “truly free” wifi on long journey trains.
Show more
Abb1919Abb1919

Response from developer

Travellers with a foreign telephone number can surf for free on the train with a SIM card from a participating provider. Thanks to eSIM and DUAL-SIM, this is comparatively easy. We opted for SBB FreeSurf because SBB FreeSurf offers better quality than WiFi. You can find all information about SBB FreeSurf at www.sbb.ch/en/freesurf

Postbus can do it.

If Postbus can provide wifi, why can’t SBB?
greg_vgreg_v

Response from developer

In any case, SBB FreeSurf offers better quality than WiFi on the train. With a SIM card or eSIM from a participating provider, everyone can benefit from SBB FreeSurf. You can find all information about SBB FreeSurf at www.sbb.ch/en/freesurf

Waste of time and data

I downloaded the app with my limited data only to find out you need a Swiss telephone number. Why not just offer normal WiFi to your customers?

In case you’re unaware: Not all your customers are Swiss.
BitcoinHodlBitcoinHodl

Response from developer

Travellers with a foreign telephone number can surf for free on the train with a SIM card from a participating provider. Thanks to eSIM and DUAL-SIM, this is comparatively easy. We opted for SBB FreeSurf because SBB FreeSurf offers better quality than WiFi. You can find all information about SBB FreeSurf at www.sbb.ch/freesurf

Swiss Public Transport App
Swiss Public Transport App

by M23 Solutions GmbH

✈️ Travel

(6)

Free
In-App Purchases

SBB FreeSurf vs Swiss Public Transport App

1.2 / 3Score
no / noADS
no / yesIn-App Purchase
free / freePrice
Matterhorn
Matterhorn

The official app of Zermatt

✈️ Travel

(1.3K)

Free

SBB FreeSurf vs Matterhorn

1.2 / 4.7Score
no / noADS
no / noIn-App Purchase
free / freePrice
ZVV
ZVV

Smart unterwegs im öV Schweiz

✈️ Travel

(224)

Free

SBB FreeSurf vs ZVV

1.2 / 4.6Score
no / noADS
no / noIn-App Purchase
free / freePrice
Zürich City Guide
Zürich City Guide

Official City Guide

✈️ Travel

(6)

Free
With Ads

SBB FreeSurf vs Zürich City Guide

1.2 / 2.5Score
no / yesADS
no / noIn-App Purchase
free / freePrice
Grand Train Tour Switzerland
Grand Train Tour Switzerland

by Schweiz Tourismus

✈️ Travel

(2)

Free

SBB FreeSurf vs Grand Train Tour Switzerland

1.2 / 5Score
no / noADS
no / noIn-App Purchase
free / freePrice
SwitzerlandMobility
SwitzerlandMobility

Non-motorized traffic network

✈️ Travel

(12)

Free
In-App Purchases

SBB FreeSurf vs SwitzerlandMobility

1.2 / 4.4Score
no / noADS
no / yesIn-App Purchase
free / freePrice
See more
See similar apps