Critical Flaw: Due Amount does not update after payment!
Because of this, I have to manually calculate what is left. Recently, I paid 98.7% of my bill but miscalculated the tiny remaining balance because the app didn't show the updated figure. As a result, I was hit with huge finance charges for a small error.
Suggestion: Please update the system to show a "Remaining Due" or "Balance to Pay" field immediately after a payment is made. Until then, many users will fall into this trap.
Response from developer
Hi, we refer to your communication and will look into this on urgent basis. Kindly share the brief summary of the issue on the following link: https://bit.ly/3P4BpHr with reference number 862350. Alternatively, you may also message us the details on our official Facebook page: https://www.facebook.com/sbicard/.
Excellent Card Service
Response from developer
Hi , We really appreciate your positive feedback and are happy to have been of assistance. Thank you for your continued patronage!
Not able to login into the application because of SIM based authentication
The SMS is successfully delivered to the India number, but the verification process in the app does not get completed, and I am unable to log in. This makes it very difficult to access my credit card account from outside India.
I request the SBI Card team to please provide a solution or an alternative way to complete SMS verification from the US (such as OTP, email verification, or international login support). This would be very helpful for NRI customers.
Kindly look into this issue and improve the app experience for users accessing it from abroad.
Response from developer
Hi, kindly share the brief summary of the issue on the following link: https://bit.ly/3P4BpHr with reference number (810480). Alternatively, you may also message us the details on our official Facebook page: https://www.facebook.com/sbicard/. We will look into it at the earliest.
Confused and Useless Company
When contacted customer service they are telling me that i refused to accept the delivery of card meanwhile no one ever contacted me. They have already generated a bill for a card which i have never received and activated. Even if i want to pay a bill i need the card numbers which i dont have. After few days a delivery person called me from a wrong address and i said that is not my address and he took it back again! I have given my address multiple times via email as well so that they can deliver it to correct address which is same as KYC. Now the team is asking me to update the address from this app without even having a single piece of card’s information. How do i even sign up without anything? How do i update address without signup? How do pay bill without card details? Why should i even pay without receiving and activating the card?
Need improvements
Response from developer
Hi Mattyshiv, we refer to your communication and will look into this on an urgent basis. Please write to us at customercare@sbicard.com with a brief summary of the issue. We will resolve the issue at the earliest.
