Schlage Mobile Access User Reviews

Name: Schlage Mobile Access
Rating: 4.7 (3878 reviews)

Schlage Mobile Access

Schlage Lock Company

💼 Business

📊 Productivity

Customer Experience

Positive experience42.3% of reviews

Neutral15.4% of reviews

Negative experience42.3% of reviews

~ Based on 52 written reviews from the US App Store.

What users say

Summarized from real user reviews of Schlage Mobile Access. Based on 3.9K reviews and a 4.7/5 average, it highlights the 4 positives and 3 negatives reviewers mention most about this Productivity app.

Positive things

👍Convenient access
🚀Easy to use
🔒Secure access
💡Multiple credential options

Negative things

🐛Unreliable/unstable
🔍Difficult to find/access specific doors
🤖Lack of Apple Watch support

Is Schlage Mobile Access Safe?

Schlage Mobile Access appears safe based on user ratings. AppsHunter Safety Score for Schlage Mobile Access is 94/100.

This assessment is based on 3,878 user ratings, with an App Store average of 4.7/5.

Safety Analysis

92.0% of ratings point to a safe experience

2.2% of ratings suggest some concerns

5.8% of ratings point to a risky experience

~ Based on 3,878 App Store ratings for Schlage Mobile Access.

Is Schlage Mobile Access Legit?

Schlage Mobile Access appears to be a legitimate app. AppsHunter Legitimacy Score for Schlage Mobile Access is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Doors don’t show up

Half the time I am standing in front of the door and it’s not in the list

Sherlock Hemlock 13

2 months ago

Ridiculous app

Not user friendly at all

appstupiditie

4 months ago

Need better help

The UI is bare bones with no instructions. Went online and still couldn’t find info. I was trying to figure out how to change doors. Didn’t know you just have to be close to a door and restart the App!

Roachmoe

7 months ago

Door not opening

It says access granted but the door won’t open

Bemodadesuyi

9 months ago

Multiple

Should be good seen only my appointment instead of a whole building options

Uhggg349

9 months ago

Not great

Improve frequently used options. Pulls up too many irrelevant options, even locks on different floors, locks without access

olifine13

9 months ago

Response from developer

Your feedback is very valuable to us. We are very sorry to hear about your experience. We are always looking for ways we can improve our products and services. Please call us directly at 1-877-671-7011 Option 2 and we can assist you with any questions you may have. Thank you for being a Schlage Commercial Electronics Customer!

Perfect

Absolutely Great And Easy App When I Don’t Want To Scramble For Keys Easy Access !

biggestontheyard

9 months ago

No es estable

A veces no reconoce el dispositivo

us.shopper

a year ago

Key fob

Some days work, some days doesn’t work and have to wait for next day and try all over again.

Jr 0523

a year ago

Works Better

So Mich, Better! Way Better Than Before. The Old Wayne, Would’ve said, “Hey Garth I’m Still Waiting for Access Granted. No Stairway…Denied!
Nope, Not Anymore

SpringLuvStevieB

a year ago

Response from developer

We appreciate you taking time out of your day to share this feedback with us. Thank you for being part of the Schlage Commercial Electronics family!

Very convenient!

The access to my room and the front door and I appreciated the security to my hotel and room.

Susanjoie

a year ago

Response from developer

We appreciate you taking time out of your day to share this feedback with us. Thank you for being part of the Schlage Commercial Electronics family!

A-1 app

No complaints

Dub-stëp kïńg

a year ago

Noble Wallet Support

Not being able to add access codes to mobile wallets makes using this app a painful experience.

ZachGeiser

a year ago

User friendly and easy to use

I love this app. I wouldn’t classify myself as a technologically advanced person, and this app is very easy to use.

Gerard Martel

2 years ago

Response from developer

We appreciate you taking time out of your day to share this feedback with us. Thank you for being part of the Schlage Commercial Electronics family!

Misses Apple Watch app

Developers should add Apple Watch compatibility

FelipeLFerra

2 years ago

3 weeks without a keycard 😔

I spent 3 WEEKS without a key card to my dorm and then my GLORIOUS KING “The I.T guy” told me I can just use the app so now I no longer need to worry about losing my card this I why I rate this app 5 STARS!!!

Devin Tso

2 years ago

Response from developer

We appreciate you taking time out of your day to share this feedback with us. Thank you for being part of the Schlage Commercial Electronics family!

App Crashes, just when you need it most

This system is used to gain access to the station at a volunteer fire department. The app crashes just as you attempt to signal a door to open. Tried reinstalling the app, but the process stalls and now the app won’t open. Running Apple iOS with current version.

Planefixnfireman

2 years ago

Response from developer

We're sorry for the experience you are having and appreciate your feedback on this. If you have any specific questions or concerns regarding any difficulties you may have experienced with the Schlage Mobile Access app, we would be happy to assist! Just give us a call at 1-877-671-7011 Option 2. Thank you!

Needs Full Apple Wallet Support

Needs support to add mobile credentials to apple wallet (not just employee badges).

jakumpe

2 years ago

Great if you want to lock out your tenants

My apartment complex recently installed these. They do not work. All they do is send me the link to redownload it over and over again. I’ve been locked out of the gym for over a month and getting ready to sue my complex for failure to provide a promised amenity. Rent is too expensive for this.

Nooooooo...

2 years ago

Response from developer

Would like to be able to Lock as well

It’s a very convenient aspect of the apartment, however, I would like to be able to lock the door as well. If I can’t lock the door with the app, then I have to take my keys still and there’s no point.

Chica151

2 years ago

Response from developer

Thank you for taking the time to leave this thoughtful review. Should you will need help with this product in the future, please contact us at CommercialSchlage@allegion.com or 1-877-671-7011 Option 2.