No matches found. Can’t use app
No matches found. Can’t use app
App is dead
App is literally dead, doesn’t match against anyone. Doesn’t provide feedback if there is any chance of matching , and worst of all, tell about no matches at literally the nth hour . This basically is useless imho.
Some lingering bugs, but great service
The app has had a few bugs that have persisted for a few years, but it doesn’t affect the overall functionality of the app. The service is a fantastic way to find and join carpools on the fly.
Amazing way to get to work
Had a great couple of experiences with Scoop as a driver and rider. Super easy way to commute to work with other trusted employees. I made enough money each way as a driver to offset my daily driving costs. And riding was affordable. Way cheaper than uber/lyft. Love the concept!
Doesn’t work
Can’t make an account because there’s nowhere to put a name so it doesn’t let me even sign up and I can’t access the rest of the app. Totally broken
Waste
app doesn’t work don’t use it
Scoop not available in my area
What’s the point then
Got charge for $5
I pickup rider regularly and one day I went to pickup rider and he was sleeping and said he will take 15 to 20 min. So here clear fault of rider and scoop charge on me $5.
Zero customer service / abuse of cancellation policy
I arrived at the pickup location on scheduled time. Then the rider cancelled scheduled trip at last minute.
Surprisingly I was charged…instead of being reimbursed. Apparently someone was abusing the policy. What was more disappointing is that there is no customer service to resolve it…
They don’t have service line to call in and never respond to the request.
Surprisingly I was charged…instead of being reimbursed. Apparently someone was abusing the policy. What was more disappointing is that there is no customer service to resolve it…
They don’t have service line to call in and never respond to the request.
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Doesn’t show the Driver realtime location
The app went backwards. It doesn’t show the driver location while coming for pickup resulting in confusion and cancellations.
Not Available
I live in a major metropolitan area and the app says it’s not available in my area. You must need to live in a much larger city like LA or Chicago for this to work.
Driver can cancel last minute and your day is screwed
Today was my first time using Scoop. I had 8:30am meeting so I scheduled pickup as late as 730am. Then my driver casually texts me at 715am, asking if we can go at 8am. I replied him back I cant, and called him but he doesnt answer. I had to cancel the ride and get on bus last minute. If I had known he couldnt make it, I should have left by 7am to make 830am meeting.
There is no system that makes drivers more reliable yet. If the rider doesnt show up, driver can just leave. But if the driver doesnt show up, riders are dependent on them and changing last minute in the morning and ghosting is not acceptable. Especially when the app is targeted to workers that have meetings they need to make.
They should have a review system and driver/rider should be able to choose based on that too.
There is no system that makes drivers more reliable yet. If the rider doesnt show up, driver can just leave. But if the driver doesnt show up, riders are dependent on them and changing last minute in the morning and ghosting is not acceptable. Especially when the app is targeted to workers that have meetings they need to make.
They should have a review system and driver/rider should be able to choose based on that too.
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No support at all - DO NOT EXPECT HELP!
I recently started Scoop and it had generally been okay, except today when I had a cancellation. The carpooler mistakenly reported me as cancelled instead of the other way around. There is no way for me to contest this in the app, and upon reaching out to support to get it corrected, the ticket was IMMEDIATELY "resolved" with no response at all. I also reached out through text and same thing. If you have any issues do NOT think that they will be useful as this experience has been incredibly poor.
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Good app. Horrible horrible customer service.
App works well. But once I tired cancelling my ride. It said I have 1 complimentary cancellation a month. And said it won’t charge. And then I see a $5 charge on the app. I tried contacting customer service multiple times but I have not heard back from them at all.
Never recommend this app to anyone!
I recommend this app to some of my colleagues, and now it’s matching them with the rides and I am not getting any rides!!
Latest update broke the app
Got an email to update the app. Post update, the app keeps prompting to update even though AppStore has no new updates.
Scoop for commute option disabled
Scoop for commute option disabled after an update. There is no point of keeping this app as my company not participating in scoop so commute scoop option no longer available
Having trouble communicating with lyft
No match on a raining night, scoop is having trouble communicating with lyft and cannot claim credit. Paid out of pocket.
Worst app
Scoop had been great earlier but lately has been horrible, the app doesn’t function well or the matching algorithm is horrible.
Froze button workaround
If you cannot view schedule or ride details, switching to “Account” page and then back should make it work.
Would be nice if this gets fixed though it seems to be a legacy product.
Would be nice if this gets fixed though it seems to be a legacy product.
