Palo Alto Link

Palo Alto Link

Transit in Palo Alto

393 ratings
20 reviews
Free

Details

  • Released
  • Updated
  • March 2, 2023
  • July 16, 2026

Features

Palo Alto Link screenshot #1 for iPhone
Palo Alto Link screenshot #2 for iPhone
Palo Alto Link screenshot #3 for iPhone
Palo Alto Link screenshot #4 for iPhone
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About

This service offers an affordable and eco-friendly rideshare experience within the city. Book a ride through your phone, get picked up at a nearby corner, and share your journey with others heading in the same direction. It's a convenient way to navigate the city while reducing your carbon footprint.

On-demand rideshare
Corner-to-corner pickup
Shared rides
Eco-friendly vehicles
Affordable pricing
Mobile booking
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What users say

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+1

What's New in Palo Alto Link

4.27.16

July 16, 2026

Performance improvements and bug fixes

User reviews

Unable to login to the app

I am trying to login using a US phone number and I get an error message "We may be experiencing a technical issue..." I don't receive the code to login

Never have the available car!

As title

terrible app

great idea in hindsight, but
incredibly buggy app I always have to close the app and reopen and close the app and reopen in order to book a ride. the estimated time of arrival is always inaccurate because the driver always goes to pick up other people. for example I wanted to get to work one day at 2:30 and the estimated time of arrival said 2:15, but I did not get to work until 2:45 (for what was supposed to be a 15 minute drive at MOST!) because the driver picked up so many people, and dropped them off FIRST! I don’t care that rides are cheap, I don’t care how many free rides they give out. it’s ridiculous that it’s so inaccurate and you do not know when you’re gonna get to your destination and a buggy app doesn’t help.
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Great Idea, Worst App

It needs so much work on the development part:

Even though the idea is great and super useful to find a ride in the most affordable way in PA, the app is super slow or freeze almost all the time- I have to quit and reopen the app again and again (and again) just to be able to book one ride.

Also, after the payment method I use failed one time due to a credit card issue (although later I updated it and it should be working) they didn’t process it for so many days that resulted in not being able to use the app at all.
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Great for seniors

Excellent service all around

Developer apps

User experience

🐞

Reported Bugs

6 issues

App freezes and needs constant restarting

Bug

Payment method failures

Bug

Driver location updates are delayed

Bug

Pickup locations randomly shift

Bug

App randomly decides pickup location is out of zone

Bug

App automatically plots routes to include bus stops regardless of destination

Bug

Requested Features

8 requests

Improve app stability

Feature

Fix ETA inaccuracies

Feature

Optimize routing

Feature

Improve pickup/dropoff location accuracy

Feature

Provide estimated arrival time beforehand

Feature

Recommend closest pickup location

Feature

Better integration with public transit

Feature

Reduce unnecessary notifications

Feature

FAQ

What is Palo Alto Link?

Palo Alto Link is a city-sponsored rideshare service designed to be easy, affordable, and eco-friendly. It allows users to book rides through their phone, get picked up at nearby intersections, and share their journey with other passengers heading in the same direction.

How does Palo Alto Link work?

To use the service, you book a ride via the app by providing your pickup and dropoff addresses. The app will then present you with ride options. Once you select a ride, you'll receive directions to a nearby corner for your pickup.

Is Palo Alto Link free to use?

The app itself is free to download and use for booking rides. The service operates on a fare system for each ride taken, making it an affordable option for city transit. Specific pricing details are available within the app when booking.

What makes Palo Alto Link eco-friendly?

The service promotes sustainability by aggregating passengers into shared vehicles, which reduces the number of cars on the road and lowers CO2 emissions. Additionally, the fleet consists of hybrid and fully electric vehicles, further contributing to a greener city.

Who is the target audience for Palo Alto Link?

This service is ideal for anyone living in or visiting Palo Alto who needs a convenient and cost-effective way to get around. It's particularly suited for individuals looking to reduce their environmental impact while commuting or traveling within the city.