Scotiabank User Reviews

Customer Experience

Positive experience39.9% of reviews
Neutral6.9% of reviews
Negative experience53.2% of reviews

~ Based on 2,036 written reviews from the US App Store.

What users say

Is Scotiabank Safe?

Scotiabank appears safe based on user ratings. AppsHunter Safety Score for Scotiabank is 96/100.

This assessment is based on 19,500 user ratings, with an App Store average of 4.8/5.

Safety Analysis

94.4% of ratings point to a safe experience
2.1% of ratings suggest some concerns
3.5% of ratings point to a risky experience

~ Based on 19,500 App Store ratings for Scotiabank.

Is Scotiabank Legit?

Scotiabank appears to be a legitimate app. AppsHunter Legitimacy Score for Scotiabank is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Scotiabank

😁

Feedback loop

2 step verification by text messages only- doesn’t work when the person lives in a place where landline numbers get assigned to cellphones. Cannot access anything, and constantly being looped back to “we sent you a text.” That never arrives.

Trouble plus

Nightmare plus

Seems useless

I get nothing useful from this app

Too many pop ups

They mean well, but they’re annoying

Minor stuffs

I don't like the dark theme and not user friendly

Service lent

Service excessivement lent pour avoir des réponses. Aucun feedback en référence à un compte de succession suite à une erreur administrative.

App horrible

Horrible app soon I will close my accounts with Scotia

App is fine. Scotiabank custom 2FA sucks

R

App constantly glitches

This bank consistently withholds my money several times a week app isn’t working I can’t access MY money! It’s disturbing surprised it’s legal as it’s criminal!

Fastes

Money sent from my INVESTMENT ACCOUNT arrives in 12 hours instead of 2 days. Much faster than all other banks.

Updates

Inconvenient through update speed, verification does not work through new app upload, too many updates -sometimes twice three times weekly and slows down iPhone unless updated.

Do not bother getting the app. Just sign in online.

Frank

Great help very clear talking so much help thank you for his help

Built to make them money

The app, and especially the Home Screen, is complex and makes banking harder than it already is with Scotia. It is a drawn out process to find and use my regular banking functions. I’m comparing this with the banking apps I had in Australia where even the biggest banks had apps you could use easily. The app also holds nothing back when it comes to pushing advertising. There can be no doubt that they want even more of your money than they have already got through their fees and charges.
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Services

Very good

Satisfied customer

Smooth reliable app with 5 star customer service and support. Keep up the great work

Confusing all UI like a disease

The app has all functionalities people expect from a modern bank app, but its developer don’t know how to design UI - it is confusing to find things and sometimes led to excessive popups like spamware.

Fix my access

Thanks to your agent she was able to help me access my banking.

Loan

Won’t let me see my owing amount or my extra payments.

Good Bank

Good Bank