Called tech
Customer service representative was very patient and helpful
Annoying
It would be great if I could check my bank account on my tablet or computer without my phone attached to me. If I wanted to do it on my phone, I would. There is no alternative presented other than verifying by my phone. The app itself is mostly okay but the security needs to give options. If I lose my phone, I no longer have access to my accounts.
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Absolute trash
Absolute trash
Happy but SAD
I love scotia bank but still i can’t move on the fact that i didn’t get my 350 cash back when i open an account! Im qualified but they rejected it so sad.
Probably the worst banking app I’ve ever used.
The UI design is way too overwhelming and needs to be simplified, in the sense that there are too many options on the home page. It should just show the balances in each account and that’s it. I don’t care about seeing ads, scene points, and offers on every single page – that should just be a separate tab altogether. I also hate that this doesn’t show me all of my transactions, or it’s at least hard to find where? It says I don’t have any pending transactions but I know for a fact that I do.
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Brutal login
Terrible hold times. Couldn’t get into my account
Paiement
Je veux payer mon solde à l’aide d’un versement automatique de mon compte d’une autre banque. Impossible de faire ça en ligne ou au téléphone. Il n’y a pas de succursale Scotia près de chez moi. C’est moins compliqué avec les cartes d’autres banques.
Garbage
Get yourself sorted out!
5 star Experience
It was a delightful experience opening my new account. Ms. Leejoy provided exceptional service throughout the process on Golden Mile Toronto Branch. She was professional, knowledgeable, patient, and made everything smooth and easy to understand. I truly appreciate her assistance and excellent customer service. Thank you, Ms. Leejoy, for making this such a pleasant experience!
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Staff not helpful at all and too client unfriendly
Worse bank for business people to deal with
Worst app imaginable
At least 75% of the time you go To use it, it is “undergoing routine service” or just doesn’t work period. It will give me the circle of death never letting me log in. Or “service currently isn’t available, working on getting it going again”. I have a current iPhone and the app is up to current update. Not a me issue. The most frustrating experience when you need to transfer money on the go, and you aren’t able to. Has halted deals buying and selling, etc. Highly considering switching banks just on the inconsistency of their app. Never have had an app be as unreliable as a major banking app. Pathetic…
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Service Down Times are Terrible!
Scotiabank app is the most difficult application. Not to navigate through, but the service updates or the down time. Why doesn’t this company service their apps during the nightly hours while folks are asleep? Why is it that I cannot access my services and my money during the day time when I am required to make purchases or transfer funds etc. it is not only embarrassing but such a huge inconvenience! I am seriously contemplating switching back to my original bank. Never had any app issues with them and could access my money freely!
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App not working?
Have been using it for years and typically have no problems. Today it’s a mess and I can’t get in at all. Tried updating but same issue. Need to get this worked out, Scotia, not a good look
Lowest quality of all major banks
Scotia Bank app as per the subject matter is the worst compared to all other banks I have dealt with. An example you can't export statements as csv, quick books etc on the app or the Web only as a pdf.
An option to directly connect with client care authorized through the app would be a basic standard to raise to.
Calling Scotia call center is an overall terrible experience, centralized customer service has broken the relationship between the branch and clients.
An option to directly connect with client care authorized through the app would be a basic standard to raise to.
Calling Scotia call center is an overall terrible experience, centralized customer service has broken the relationship between the branch and clients.
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Useless, unwanted duplication
I just want to use my own computer to do my banking. Fighting with an unused and unwanted phone app is just stupid!
Worst bank app ever
I’ve not come across a more convoluted banking app in all my life. Every time I sign in I’m forced to accept a whole stream of stuff I don’t want or need. So tired of it.
Wtf is always wrong with your app?
Four times out of five, when I try to sign in, all your app does is the app-equivalent of sit and drool, as it vapidly spins the "I'm trying to connect wheel" until it times out. Happens to my partner too, equally consistently.
Our connection is fine - EVERYONE else's apps work no problem. It's not an ISP problem - it does it with Telus, and it does it with Starlink; it's not a VPN issue - On or Off, same nonsense.
It's you - it's your app.
Why can you not fix this?!
Our connection is fine - EVERYONE else's apps work no problem. It's not an ISP problem - it does it with Telus, and it does it with Starlink; it's not a VPN issue - On or Off, same nonsense.
It's you - it's your app.
Why can you not fix this?!
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Absolutely terrible .
Can’t believe you charged 45 dollars for account
So many restrictions
So many restrictions
Scotiabank conducted a hard credit check for no reason
Yep…
Amazing
Best app out of all the major banks out there.
