Car Loan Payment
For the past 5 months I’ve been having the hardest time adding my new bank account so I can make my monthly transfer and pay my car loan ! It won’t let me add it , so I always have to go and use the swivel pay! Please help😡
Great App
Loving the update to the mobile app! Super easy to navigate and check balances.
Response from developer
Thank you for your feedback! We're so glad to hear you're enjoying the new mobile app and finding it easy to use. If you ever have any questions or suggestions, feel free to let us know. We appreciate your support!
I’m not loving it.
This is the first review I’ve ever written on the Apple Store, and it’s because I truly love Scott Credit Union. I’m very grateful that they’re my bank for my auto loan.
That being said, the recent major app updates have given me quite a few headaches — though I’ll admit, Express Pay has been a lifesaver. Every time I try to log in through my creditors, I get an error message. I’ve tried resetting my password just in case I was doing something wrong, but I never receive the reset email, even though SCU has confirmed multiple times that my email address matches their records. When I try logging in again, still an error. I’ve even tried registering again, thinking maybe I wasn’t signed up correctly, but then it tells me my email is already in use. Ugh!
Thank goodness for Express Pay, even if I have to re-enter my information every single time. I’d rather do that than call in and pay the extra fee just because the app isn’t cooperating. On the bright side, the email confirmations after making a payment are clear and easy to understand.
The app itself looks nice, but since I only have an auto loan, I don’t get to use all of its features to really see its full potential. My biggest issue is simply never being able to log in correctly or keep a card on file. Aside from that, I really do love SCU.
I also noticed another review mentioning customer service. In my experience, 9 times out of 10, the customer service has been wonderful — the representatives are patient, kind, and genuinely sound compassionate and understanding. There was just one instance in my four years with SCU where I sensed a little irritation, possibly due to all the new app changes at the time. But overall, my experience with both the staff and the credit union has been great.
That being said, the recent major app updates have given me quite a few headaches — though I’ll admit, Express Pay has been a lifesaver. Every time I try to log in through my creditors, I get an error message. I’ve tried resetting my password just in case I was doing something wrong, but I never receive the reset email, even though SCU has confirmed multiple times that my email address matches their records. When I try logging in again, still an error. I’ve even tried registering again, thinking maybe I wasn’t signed up correctly, but then it tells me my email is already in use. Ugh!
Thank goodness for Express Pay, even if I have to re-enter my information every single time. I’d rather do that than call in and pay the extra fee just because the app isn’t cooperating. On the bright side, the email confirmations after making a payment are clear and easy to understand.
The app itself looks nice, but since I only have an auto loan, I don’t get to use all of its features to really see its full potential. My biggest issue is simply never being able to log in correctly or keep a card on file. Aside from that, I really do love SCU.
I also noticed another review mentioning customer service. In my experience, 9 times out of 10, the customer service has been wonderful — the representatives are patient, kind, and genuinely sound compassionate and understanding. There was just one instance in my four years with SCU where I sensed a little irritation, possibly due to all the new app changes at the time. But overall, my experience with both the staff and the credit union has been great.
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You have a customer for life!
I had to call customer service for help to log back into my account, because I hadn’t been on since the new update. They were so helpful, very patient with me and made sure I was back up and running. I downloaded the app as well, and it’s so easy to navigate. Keep up the AWESOME CUSTOMER SERVICE SCU!
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Response from developer
Thank you for the 5-star review! We appreciate your support and are glad you had a great experience!
There’s a bug
Every time I try to go through the loan screen it freezes half way through
