Car Loan Payment
For the past 5 months I’ve been having the hardest time adding my new bank account so I can make my monthly transfer and pay my car loan ! It won’t let me add it , so I always have to go and use the swivel pay! Please help😡
SCU mobile App
By far probably one of the worst mobile banking apps out there better off having a safe and forgetting the combo then not being able to access your accounts
Great App
Loving the update to the mobile app! Super easy to navigate and check balances.
I’m not loving it.
This is the first review I’ve ever written on the Apple Store, and it’s because I truly love Scott Credit Union. I’m very grateful that they’re my bank for my auto loan.
That being said, the recent major app updates have given me quite a few headaches — though I’ll admit, Express Pay has been a lifesaver. Every time I try to log in through my creditors, I get an error message. I’ve tried resetting my password just in case I was doing something wrong, but I never receive the reset email, even though SCU has confirmed multiple times that my email address matches their records. When I try logging in again, still an error. I’ve even tried registering again, thinking maybe I wasn’t signed up correctly, but then it tells me my email is already in use. Ugh!
Thank goodness for Express Pay, even if I have to re-enter my information every single time. I’d rather do that than call in and pay the extra fee just because the app isn’t cooperating. On the bright side, the email confirmations after making a payment are clear and easy to understand.
The app itself looks nice, but since I only have an auto loan, I don’t get to use all of its features to really see its full potential. My biggest issue is simply never being able to log in correctly or keep a card on file. Aside from that, I really do love SCU.
I also noticed another review mentioning customer service. In my experience, 9 times out of 10, the customer service has been wonderful — the representatives are patient, kind, and genuinely sound compassionate and understanding. There was just one instance in my four years with SCU where I sensed a little irritation, possibly due to all the new app changes at the time. But overall, my experience with both the staff and the credit union has been great.
That being said, the recent major app updates have given me quite a few headaches — though I’ll admit, Express Pay has been a lifesaver. Every time I try to log in through my creditors, I get an error message. I’ve tried resetting my password just in case I was doing something wrong, but I never receive the reset email, even though SCU has confirmed multiple times that my email address matches their records. When I try logging in again, still an error. I’ve even tried registering again, thinking maybe I wasn’t signed up correctly, but then it tells me my email is already in use. Ugh!
Thank goodness for Express Pay, even if I have to re-enter my information every single time. I’d rather do that than call in and pay the extra fee just because the app isn’t cooperating. On the bright side, the email confirmations after making a payment are clear and easy to understand.
The app itself looks nice, but since I only have an auto loan, I don’t get to use all of its features to really see its full potential. My biggest issue is simply never being able to log in correctly or keep a card on file. Aside from that, I really do love SCU.
I also noticed another review mentioning customer service. In my experience, 9 times out of 10, the customer service has been wonderful — the representatives are patient, kind, and genuinely sound compassionate and understanding. There was just one instance in my four years with SCU where I sensed a little irritation, possibly due to all the new app changes at the time. But overall, my experience with both the staff and the credit union has been great.
Show more
You have a customer for life!
I had to call customer service for help to log back into my account, because I hadn’t been on since the new update. They were so helpful, very patient with me and made sure I was back up and running. I downloaded the app as well, and it’s so easy to navigate. Keep up the AWESOME CUSTOMER SERVICE SCU!
Show more
There’s a bug
Every time I try to go through the loan screen it freezes half way through
New app won’t let me register to pay my car loan
The new stupid digital app says it cannot locate my information to complete the registration. Therefore I cannot pay my car loan. Even tried using the pay from another bank option which says it has a connection problem to swivelpay. Had no issues with the previous app. **Update 05/28/25, app still won’t let me register to access my account for my car loan payment. Says I need to register. When trying to register app still says “We are unable to locate your record based on the information you provided. Please try again.”.
Show more
Removed xtreem atm transaction count
I’m a long time customer and used the extreme checking account to take advantage of higher returns. I used to be able to go to details to see the number of ATM transactions. We need 12 transactions to qualify for higher returns. Now we either go to a computer terminal to get the number of transactions or count them using the activity of the account on the app.
Show more
Not a fan
This app is not so great! It has issues for sure. It displays my account balances as soon as I tap on the app without allowing me to login. Once I tap on my account, the app then goes to the login screen after my information has been exposed. I’m sure I can hide my accounts but I shouldn’t have to if this wasn’t an issue.
Show more
Recent Update
I just updated the app and now I can’t access it. Keeps telling me wrong credentials. Please fix!!
Update: 2 stars remain due to the frustration. I was finally able to access my account after the update. It would have been helpful to add a note that you have to register again in order to access. This was a poorly planned update from a customer perspective. Do better IT DEPARTMENT😏 Having said that, the new updates are good.
Update: 2 stars remain due to the frustration. I was finally able to access my account after the update. It would have been helpful to add a note that you have to register again in order to access. This was a poorly planned update from a customer perspective. Do better IT DEPARTMENT😏 Having said that, the new updates are good.
Show more
Update ruined everything
Thanks to the outage and delay I don't have any money in my account and now I can't pay my billa. Thanks a lot!
New app new problems
Recently the app was updated and while once you are inside the app it seems like a more slick experience the login experience is a step backwards. I am constantly prompted to log back in and the app doesn’t remember my device even though the box is checked. A missing feature is the pin option to store credentials and log in quickly. Having the only options for stored log in being biometric is a major disappointment.
Show more
Frustrating
Ever since the old app was replaced and required me to re-register as a new user, my budgeting app will no longer sync with SCU’s data. The budgeting app engineers say it’s an issue on SCU’s end and have been working to fix it with them, but no success.
Way better than the old app
Once you’re logged in the new app clears the old app in all aspects. Much easier to manage my accounts now, especially with transfers and debit card access. I like how I can control everything from my phone unlike before. Great upgrade.
🥔
🤨
Unprofessional and Inconsiderate Rollout of New App
Scott Credit Union notified members that a new application was being rolled out but what they failed to mention was that the new system would disable access to user accounts on desk top systems for people that use security systems on desk top computers. It was likely not intentional but they are forcing members to use this “less than great” app to access their accounts. Apparently the management of SCU along with the system developers forgot to adequately consider interoperability issues.
Show more
Horrible New Update
Before the app was updated the app was fast and efficient. Now it is so hard to navigate and read. Charges aren’t pending like they used to and charges from three weeks ago are just now coming out. The only good this is you can no upload checks through the app. If I could give it a 0/5 stars I would. Myself and many other SCU account holders have talked about finding a new bank because of this. Horrible new update.
Show more
LOUSY!
It’s ALL LOUSY! The app & the customer service. On line it’s a mess… I’m not sure how they can provide any service!
Customer Service: On hold for almost 3 hours… and holding. Online service: you can’t see the words your are typing then the text box disappears altogether.. the agent online was no help either…
The APP: does not have the information available to match your account. Just error messages…
Just a shame!
Customer Service: On hold for almost 3 hours… and holding. Online service: you can’t see the words your are typing then the text box disappears altogether.. the agent online was no help either…
The APP: does not have the information available to match your account. Just error messages…
Just a shame!
Show more
New app won’t let me register to pay my car loan
The new stupid digital app says it cannot locate my information to complete the registration. Therefore I cannot pay my car loan. Even tried using the pay from another bank option which says it has a connection problem to swivelpay. Had no issues with the previous app.
Response from developer
We’re sorry to hear you’re having trouble with the new digital banking app, especially when trying to make your car loan payment. We understand how frustrating this must be, and we appreciate you bringing it to our attention. We want to resolve this for you as quickly as possible. Please reach out to our support team at executivemanagement@scu.org so we can troubleshoot the registration issue and ensure your payment is processed without further delay. Your feedback is important, and we’re committed to improving your digital banking experience.
This credit union is falling off
I’m getting tired of how slow this bank is. I’ve usually been positive with this place, but it’s wearing my patience thin. The only evidence of my pending payment to the credit card is a snap shot I took. I’m getting nervous because the money’s already gone from my account but not showing even as a pending payment. The bank has not emailed me a receipt for confirmation. I also recently paid my loan completely off and similarity lacking receipts of email. There’s no evidence the loan existed on my account. Records matter. Prompt service matters. The hold on a check that should have been cleared last week matters.
Keep screwing with my money, access, and records and you will lose a decades long customer.
Keep screwing with my money, access, and records and you will lose a decades long customer.
Show more
