Car Loan Payment
SCU mobile App
Great App
Response from developer
Thank you for your feedback! We're so glad to hear you're enjoying the new mobile app and finding it easy to use. If you ever have any questions or suggestions, feel free to let us know. We appreciate your support!
I’m not loving it.
That being said, the recent major app updates have given me quite a few headaches — though I’ll admit, Express Pay has been a lifesaver. Every time I try to log in through my creditors, I get an error message. I’ve tried resetting my password just in case I was doing something wrong, but I never receive the reset email, even though SCU has confirmed multiple times that my email address matches their records. When I try logging in again, still an error. I’ve even tried registering again, thinking maybe I wasn’t signed up correctly, but then it tells me my email is already in use. Ugh!
Thank goodness for Express Pay, even if I have to re-enter my information every single time. I’d rather do that than call in and pay the extra fee just because the app isn’t cooperating. On the bright side, the email confirmations after making a payment are clear and easy to understand.
The app itself looks nice, but since I only have an auto loan, I don’t get to use all of its features to really see its full potential. My biggest issue is simply never being able to log in correctly or keep a card on file. Aside from that, I really do love SCU.
I also noticed another review mentioning customer service. In my experience, 9 times out of 10, the customer service has been wonderful — the representatives are patient, kind, and genuinely sound compassionate and understanding. There was just one instance in my four years with SCU where I sensed a little irritation, possibly due to all the new app changes at the time. But overall, my experience with both the staff and the credit union has been great.
You have a customer for life!
Response from developer
Thank you for the 5-star review! We appreciate your support and are glad you had a great experience!
There’s a bug
New app won’t let me register to pay my car loan
Removed xtreem atm transaction count
Response from developer
Thank you for being a long time member, and for your feedback. We appreciate you taking the time to share your experience.
Not a fan
Response from developer
We appreciate your feedback and understand your concerns. We understand how important security and privacy are when using the app. Your feedback is valuable, and we appreciate you bringing this to our attention.
Recent Update
Update: 2 stars remain due to the frustration. I was finally able to access my account after the update. It would have been helpful to add a note that you have to register again in order to access. This was a poorly planned update from a customer perspective. Do better IT DEPARTMENT😏 Having said that, the new updates are good.
Response from developer
We apologize for the login issues after the update. Please visit [scu.org/digital-banking](https://www.scu.org/digital-banking/) for troubleshooting steps and make sure to click 'Register a New Account'. If you're still unable to access your account, our Member Contact Center at (618) 345-1000 can assist. We appreciate your patience as we work to resolve this.
Update ruined everything
New app new problems
Response from developer
Thank you for your honest feedback. We know a smooth login experience is just as important as the app’s functionality, and we appreciate you bringing this to our attention. We’re always working to enhance the user experience.
Frustrating
Response from developer
We apologize for the inconvenience you're experiencing with syncing your budgeting app. We understand how important it is to have seamless access to your financial data. While some third-party apps may need to update their connection with our new platform, we recommend reaching out to our Member Contact Center at (618) 345-1000 for further assistance. Thank you for your patience as we continue monitoring for improvement opportunities.
Way better than the old app
Response from developer
Thank you for your 5-star review! We're thrilled to hear that you're enjoying the new app and finding it easier to manage your accounts. Enhancing convenience, security, and functionality for our members was our top priority with this upgrade. We appreciate your membership and your feedback!
🥔
Unprofessional and Inconsiderate Rollout of New App
Response from developer
We appreciate you taking the time to share your concerns. We understand that transitioning to a new system can be frustrating, and we apologize for any inconvenience caused by the rollout. Our goal was to enhance security and provide a more seamless banking experience, but we recognize that some members have encountered unexpected access issues. We value your feedback and want to ensure that you can access your accounts without difficulty. If you are experiencing issues with desktop access, please reach out to us at executivemanagement@scu.org, and our team will be happy to assist you. Thank you for your patience as we continue to improve our digital banking experience.
Horrible New Update
Response from developer
We appreciate your feedback and understand how frustrating these changes have been. While the app update was designed to enhance security and functionality, we understand that adjusting to a new app can take time. If you have specific concerns, we’d love the opportunity to assist you.
LOUSY!
Customer Service: On hold for almost 3 hours… and holding. Online service: you can’t see the words your are typing then the text box disappears altogether.. the agent online was no help either…
The APP: does not have the information available to match your account. Just error messages…
Just a shame!
Response from developer
We’re truly sorry for the frustrating experience you’ve had with our app, online banking, and customer service. This is not the level of service we strive to provide, and we understand how important it is to have reliable access to your accounts and timely support. We’d like to help resolve your current concerns. Please reach out to us at executivemanagement@scu.org so we can assist you directly. Your feedback is valuable, and we appreciate the opportunity to make things right.
New app won’t let me register to pay my car loan
Response from developer
We’re sorry to hear you’re having trouble with the new digital banking app, especially when trying to make your car loan payment. We understand how frustrating this must be, and we appreciate you bringing it to our attention. We want to resolve this for you as quickly as possible. Please reach out to our support team at executivemanagement@scu.org so we can troubleshoot the registration issue and ensure your payment is processed without further delay. Your feedback is important, and we’re committed to improving your digital banking experience.
This credit union is falling off
Keep screwing with my money, access, and records and you will lose a decades long customer.
Response from developer
We apologize for the frustration and inconvenience. We would love to reach out to help resolve. Please send us an email to: executivemanagement@scu.org.
