Service great, web/app UX awful
The service is great and has allowed us to afford emergency services that were too expensive HOWEVER: the app and corresponding website are awful. While simple enough, certain features don’t work correctly. I added new payment info but it added it two extra times as “different “ forms of payment, and despite having added them, I’m unable to remove an old expiring payment form (completely with message saying i need an alt form of payment). Additionally, while I believe I’m being charged an extra amount unnecessarily for an old completed loan, when I attempt to pay the balance (something like $16 carried over?) the pay button does nothing. What are users supposed to do?
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A waste of time!
Not able to use regardless of paying off previous loan early!
Can’t get approved
They wouldn’t approve me and also wouldn’t give me a reason why. I have a full time job and I make regular payments on other credit cards, but that wasn’t good enough for these people. Probably just as well, I’ve heard they lock you in and it’s almost impossible to get out of debt with them.
Will use again
I never used a Scratchpay loan before. Decided to try it for my cat’s dental surgery - it was so easy and allowed me to spread my payments over 6 months.
I used auto pay to make sure I made my payments on time. Since I paid it off within the six months, i didn’t pay any interest!! Gotta love that
I used auto pay to make sure I made my payments on time. Since I paid it off within the six months, i didn’t pay any interest!! Gotta love that
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Scratch Pay Helped w/Sick Dog
The vet accepted this plan and allowed me to choose a six month option where I could pay it off early and be charged no interest. I can just tell you I’m grateful to have had the loan preapproved for a certain amount of money that I knew I could go up to, which I did not need all of. My vet was very conscientious and fair and did not overcharge me, just because I had the approval amount. I’m grateful to have had this option and so far it’s going well. I don’t anticipate any problems paying this off on time (early for no interest) and would use it again at this point, if needed and as long as it were an option. I’ll update my review if any kinks, but so far it helped me to make sure that my dog, who was very sick, got the care that he needed, and even in an end of life situation, we were able to do everything we could to try to save him and have a peaceful passing in the end (16 great years with our beloved dog) with our trusted vet when that was the only responsible option left.
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Plaid issue
I was told to delete and reinstall current version to fix the plaid link issue and it still isn’t working. I can’t link another account via the app and plaid.
Very helpful
My golden had to get Bladder stones removed and we were able to use this app and pay for it! No interest for the first 6 months if you pay it in full which thankfully with a lot of hard work we are almost done paying, but if you pass the 6 months the interest is high 😞. But thank for having this app and being able to use it.
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Poor systems and mediocre service
App and web page don’t work. I have been on the phone for half an hour with customer service and they keep apologizing it it doesn’t matter. I just want to pay a bill and they can’t do it online or over the phone.
ScratchPay App
Was having no problems with the app until yesterday. It would not notify me that a text was sent. Did three things that did not help at all. Delete and reinstall app. Hard reboot of phone. Complete factory reboot.
Misleading and predatory
They say they have APR as low as 0%, but I was approved for a 12 months plan at a crazy 16% rate to then see once I accepted the plan that it was actually a 29% rate!! This is predatory and misleading. I have an excellent credit with a decent salary and should never have been charged this much NOR misled this way. I just wrote to the company and asked what the discrepancy was all about and I am now waiting to hear back.
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Reasonable
My dog needed emergency surgery and no bank would lend me money but scratch did thankfully, if he didn’t have the surgery he would’ve passed so I’d give this a 10/5 if I could
Horrific
Extremely predatory instant loans that work in tandem with awful practices at vet hospitals that require you to pay everything immediately or let your animal suffer. If you can avoid it absolutely avoid it. These people are like the cesspool of humanity.
These Guys Are LIFESAVERS!
A few weeks back my vindictive ex-wife got my service shut off after an agreement not to. When she did this I could no longer access ScratchPay due to needing the text verification code. I immediately went to ScratchPay Support and they helped me as quickly as they could, they were so kind and caring! This was absolutely vital as I use ScratchPay to be able to take my 8yo puppy to the vet! Thank you guys so much, ScratchPay is the BEST!
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Vet care
My daughter going to school to be a vet tech and her and I have foster and cared for many, many cats . Foster or not . My pets are fam. No different care than I would give my daughter or 3 sons. I will do what it takes to save any of my pets. We feel there life is worth just as much. In short without Scratchpay I would of had to beg, borrow, steal . Whatever it takes. In 7 years I have put 86,000$ to save my fur babies. What bothersome for me is, if you work at the vet the same surgery. She paid a little over a 1000$ to remove a foreign body from her eight month old cats digestive track. Major surgery. I have to pay 8600.$ plz tell me why. I have literally worked 60 plus hours to pay these vet bills. How are ppl suppose to afford owning 1 pet , let alone multiple or many. I just know without the financial resources. I would be refinancing my home or selling my valuables. Scratch pay helps me to keep pushing through by being there when my fur babies are not quite ready to cross over the rainbow bridge
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Great service. Great customer service. Great all-around.
I opened an account and within minutes had a payment plan. I've had multiple questions along the way and was always immediately helped both over the phone and email. A few times mistakes were made on their end and they immediately worked with me to make it right. Being a college student with pets was never something I thought would be easy in regards to finances but a vet bill is other worldly. The six month no interest plan saved my wallet.
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Annoying
It doesn’t let me pay more towards my balance. I can’t add my bank account (chase) so every time I make a payment they charge a additional 2.50 🙄
Dog had a seizure
Thanks to the world of bnpl and particularly to scratchpay for partnering with vets across the country.
Without scratchpay I wouldn’t have been able to pay the bill.
Thanks Scratchpay.
P.s. Maybe you should think about bringing pet insurance into your fold. Would rather pay for insurance in terms and be protected from such high vet costs.
Without scratchpay I wouldn’t have been able to pay the bill.
Thanks Scratchpay.
P.s. Maybe you should think about bringing pet insurance into your fold. Would rather pay for insurance in terms and be protected from such high vet costs.
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Horrible scam
I need to do an operation for my cat because I can’t afford it and they denied my application because of my low yearly salary this is a complete scam I thought insurance was supposed to help people who cannot afford to pay something all at once I’m very disappointed in this I could see why it’s not four or five stars I called customer service and they pretended like they cared this is the most horrible type of app I’ve ever used in my life don’t waste your time with it
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I’m in a bind
My daughters dachshund has a tumor that needs to be removed and the vet can not tell me how much the bill will be and payment is expected the day of service. Firstly, what is up with these vets nowadays? There just seems to be so much wrong going on. But that’s a different rabbit hole.
Back to this company, I would appreciate a six month 0% offer, if the amount is paid in full within that time, they do not charge 18% interest.
I would use care credit if my vet used care credit. They allow those great 0% six months or twelve months offers. Darn.
Back to this company, I would appreciate a six month 0% offer, if the amount is paid in full within that time, they do not charge 18% interest.
I would use care credit if my vet used care credit. They allow those great 0% six months or twelve months offers. Darn.
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Terrible Service. Terrible Customer Service. Terrible All-Around
Tried to do a payment plan for a relatively small purchase and got rejected immediately. I’ve used at least 3 other services identical to this with no issue. When I contacted customer services, they told me my credit score of 740 was TOO LOW and that my account was made too recently. I’m now in debt for absolutely NO reason. Contacted customer support and I got an automated response with approximately two lines of text typed out by a human telling me that their whole process is automated with no exceptions. When I asked for a reason why I didn’t get the plan, I was given a laundry list of reasons and none of them applied to me. Avoid like the plague. Use another one of these services if possible. This is an incredibly confusing and shady app.
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