Unable to sign into account
The spot insurance login info is correct but I am signing in from a different location from when I created the account and it won’t let me sign in to cancel the subscription. They intentionally make it a difficult process to cancel their service. They also raised the price twice in the two and a half years that I’ve had it. I have to call customer support to cancel
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Do not get spot insurance
When I had spot, I had to get them every single vet file before they would even look at my dogs claim. I then had to go back to the vet and ask them to rewrite notes so it matched a format that spot would approve (which is CRAZY). I then waited for many weeks with no progress on my claim and had multiple calls with them that left me frustrated. I eventually after a long time got my claim covered but I got rid of them after that…. I found lemonade insurance for way more coverage and a lower monthly. Because it was cheaper, I was scared the claims process would be terrible once I had to use it… I was so wrong. Filing a claim took like 10 minutes and I had an email the next morning stating it was approved with no issue! Long story short, DO NOT waste your time and money like I did! Go get lemonade (or another) insurance. I have NO IDEA how spot is still rated highly on pet insurance because all I had was bad experience for less and more expensive coverage
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Needs fixing
Every time I try to upload documents I get some kind of error and end up having to email them. Super inconvenient
can’t upload additional documents
my claim was under review and it said i need to add additional documents, and then when i try to upload them it never uploads
Really bad app update
Pets take forever to load or don’t load at all. Pet history not loading so there’s no option to choose an existing illness or accident, meaning I can’t file a claim from the app at all. Just a horrible app now, really surprised
