App is horrible
The app is verbal to use if you wish to file a claim! Half the time it doesn’t work the other half of the time it’s so frustrating to use because you’ll submit the claim and it’ll come back and tell you that it didn’t submit and here you’ll find that it did submit it 10 times in a row. Right now, I am trying to submit a claim every time it tells me to Select the Vet clinic I used I Select the vet clinic only to hit next and it keeps telling me to re-submit the Vet clinic🤬
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WhiskerDoc feature
Tried accessing the emergency whisker doc feature but repeatedly couldn’t access the text option and the “20 minute” return call from the call feature was not an accurate wait time . I’ve had Spot for years now and was feeling pretty upset by the changes in 24/7 emergency line providers.
Did finally hear back after an hour of waiting an received wonderful support but it has been a stressful wait.
Did finally hear back after an hour of waiting an received wonderful support but it has been a stressful wait.
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Terrible
If i could write a million of these i would i never leave a bad review for anything but spot is terrible.
Poor app
This app isn’t very good. I constantly have to call customer service and they try, but the app never works. I try a PC laptop and even their site doesn’t recognize my email. Funny how they can take my money, but they are non existent when I try and login and make a claim.
Unable to sign into account
The spot insurance login info is correct but I am signing in from a different location from when I created the account and it won’t let me sign in to cancel the subscription. They intentionally make it a difficult process to cancel their service. They also raised the price twice in the two and a half years that I’ve had it. I have to call customer support to cancel
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