This is a bait and switch
We got our plan the week we brought our pups home. They have no medical conditions to this day at 2 years old, but at the 1 year renewal our yearly payment doubled. It was explained away as a rising cost of veterinary costs in our area. This year it was more than doubled. Our dogs are healthy and the only things we claim are their yearly health checks and heart guard medication. I called and asked why and I finally got the truth from an employee named Keith. Met life does yearly audits examining how much they’ve paid out across the board vs what they have coming in and pass the additional costs to the consumers. Meaning us, we pay for insurance to protect our pets but are in reality paying for every other pet’s treatments, you don’t benefit from having healthy pets and they double (or more) the fees for your plan yearly until you’ve already paid in more then a treatment your pets would need. He was so helpful to tell me I could decrease our chosen coverage and it MIGHT decrease our yearly premiums. It’s a crock like every other insurance out there. Don’t buy unaware and trust their promises of no sharp increases.
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Terrible app and website.
The app and website have always been the biggest impediment to quality service with MetLife Pet insurance. Now we have an App update and it updates and will no longer open. It keeps saying it needs a mandatory update but the update has already happened or is not an option so I have no access to the app. Ok, I’ll use the website. The website redirects to the App which will not allow access. I’m so sick of this. I think you really need to fire your web and app developers.
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Best pet insurance ever!
I have had other pet insurances, but MetLife is definitely the best. As long as you submit all of your documentation they reimburse in a very timely manner. I would highly recommend them.
App update offline
Says it needs updating, click button, just says open , no update, stuck in loop now can’t open app
Rebooted phone
Rebooted phone
New update is not working
I am trying to submit a claim but the app is asking for an update and continue to divert it to Apple app.
