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MetLife Pet

MetLife Pet

by MetLife

29K ratings
510 reviews
🌟 Lifestyle
💰 Finance
Free

Details

  • Released
  • Updated
  • December 10, 2020
  • September 30, 2026

Features

Developer

MetLife
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About

Manage your pet's health and insurance with ease. File claims, track their status, view coverage, and access pet care resources. This app simplifies pet parent responsibilities for policyholders.

✓File claims quickly
✓Upload invoices and documents
✓Track claim status
✓View coverage details
✓Manage pet insurance and health records
✓Access 24/7 Telehealth Concierge chat
✓Read pet care articles
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What users say

Summarized from real user reviews of MetLife Pet. Based on 29K reviews and a 4.5/5 average, it highlights the 4 positives and 5 negatives reviewers mention most about this Finance app.

Positive things

  • 🚀Easy to submit claims
  • 👍Great customer service
  • 💡Comprehensive coverage
  • 🚀Fast claim processing and reimbursement

Negative things

  • 🐛Buggy and unstable app
  • 👎Difficult to navigate and use
  • 🔍Lack of transparency in claims process
  • 👎Slow response times and poor communication
  • 🐛Inconsistent app functionality
See all reviews

What's New in MetLife Pet

4.8.4

September 30, 2026

Minor Bug Fixes

User reviews

Most RecentHighest RatedLowest Rated

App Update loop

It always asks to update to the latest version even if it is, sometimes making it unusable. Has been like that for quite some time, embarrassing for the developer who allows this going into production.
Luis OlveraELuis OlveraE

Endless Update Doom Loop

I open the app, it says “update required” which leads to the App Store where my only option is an open the app button.

There’s no update available apparently.
Rocky DobsonRocky Dobson

Says update required but there is no update

Seems multiple people have been having this issue for months and it’s still not resolved?? I’m trying to open my app but it says an update is required and takes me to the app store page. The app store page has no update available. So I can’t open the app at all.
Can we please fix this?? I have claims I need to submit asap
Show more
sfriday19sfriday19

App has issues

Every time I login it tells me there’s issues and I have to log back out and re-login
Yessi8Yessi8

App doesn’t work, support not available

What happened to this app? I’ve been stuck in an “open the app, see message app needs to be updated, follow link to App Store, confirm app is up to date, in-app message still says “update the app” loop all week. When are they going to fix this??
CHboolaCHboola
See 505 more reviews

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User experience

🐞

Reported Bugs

4 issues

Login issues and inability to stay logged in

Bug

Crashes and freezes when submitting claims

Bug

Disappearing or lost claim submissions

Bug

Inconsistent information between app and website

Bug
✨

Requested Features

4 requests

Ability to upload documents instead of just photos

Feature

Improved claims tracking and status updates

Feature

More intuitive and user-friendly app design

Feature

Direct vet communication and payment options

Feature

FAQ

What can I do with the MetLife Pet app?

The MetLife Pet app allows policyholders to manage their pet's insurance and health records. You can file claims quickly, upload invoices, track claim status in real-time, view coverage details, and access 24/7 Telehealth Concierge chat. It also provides personalized pet care articles and helps you find nearby pet services.

How do I file a claim using the app?

Filing a claim is simple. You can snap a photo of your invoice and notes directly from your mobile device and submit everything through the app. The app provides real-time updates on your claim's progress, and many claims are processed within 10 days.

Is the MetLife Pet app free to use?

Yes, the MetLife Pet app is free to use for MetLife pet insurance policyholders. There are no additional costs associated with downloading or using the app's features to manage your pet's insurance and health.

What kind of support is available through the app?

The app offers multiple support options for policyholders. You can chat with a helpful team member directly through the app for assistance with claims or other inquiries. Additionally, you can reach out anytime by phone or email for further support.

Can I manage my pet's health records in the app?

Yes, you can manage your pet's insurance and health records within the MetLife Pet app. This includes viewing coverage details, tracking claim status, and accessing personalized pet care articles to help you stay informed about your pet's wellness.