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MetLife Pet

MetLife Pet

by MetLife

30K ratings
531 reviews
🌟 Lifestyle
💰 Finance
Free

Details

Released
December 10, 2020
Updated
October 26, 2026

Features

Developer

MetLife
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About

Manage your pet's health and insurance with ease. File claims, track their status, view coverage, and access pet care resources. This app simplifies pet parent responsibilities for policyholders.

✓File claims quickly
✓Upload invoices and documents
✓Track claim status
✓View coverage details
✓Manage pet insurance and health records
✓Access 24/7 Telehealth Concierge chat
✓Read pet care articles
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What users say about MetLife Pet

Reviews of MetLife Pet are mostly negative: the Finance app is rated 4.5/5 from 30K App Store ratings. What users like most: easy to submit claims, great customer service. Top complaints: buggy and unstable app, difficult to navigate and use. Summarized from real user reviews.

Positive things

  • 🚀Easy to submit claims
  • 👍Great customer service
  • 💡Comprehensive coverage
  • 🚀Fast claim processing and reimbursement

Negative things

  • 🐛Buggy and unstable app
  • 👎Difficult to navigate and use
  • 🔍Lack of transparency in claims process
  • 👎Slow response times and poor communication
  • 🐛Inconsistent app functionality
See all reviews

What's New in MetLife Pet

4.9.1

October 26, 2026

Minor Bug Fixes

User reviews

Most RecentHighest RatedLowest Rated

Update fix

If your app says to update after you already did. Delete it and redownload it. Only thing that helped me after months of it not working.
00022818

Excellent

Quick reimbursements.
Wwitchygal72

Great app

Can access everything on the web easily in the app.
55alv0

So frustrating

Oh my god I’ve never have that many issue with an insurance in my damn life, going back and forth with customer service for a claim on hold, when I explained the situation to customer service “ ok I’ll note it it should go through smoothly “ 1 day later they want the same information I am about to involve BBB at this point.
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NMNo name mans

App is updated

It says I need to update my app but it is updates and I can’t see why my rate increased
SSassyShark
See 526 more reviews

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User experience

🐞

Reported Bugs

4 issues

Login issues and inability to stay logged in

Bug

Crashes and freezes when submitting claims

Bug

Disappearing or lost claim submissions

Bug

Inconsistent information between app and website

Bug
✨

Requested Features

4 requests

Ability to upload documents instead of just photos

Feature

Improved claims tracking and status updates

Feature

More intuitive and user-friendly app design

Feature

Direct vet communication and payment options

Feature

FAQ

What can I do with the MetLife Pet app?

The MetLife Pet app allows policyholders to manage their pet's insurance and health records. You can file claims quickly, upload invoices, track claim status in real-time, view coverage details, and access 24/7 Telehealth Concierge chat. It also provides personalized pet care articles and helps you find nearby pet services.

How do I file a claim using the app?

Filing a claim is simple. You can snap a photo of your invoice and notes directly from your mobile device and submit everything through the app. The app provides real-time updates on your claim's progress, and many claims are processed within 10 days.

Is the MetLife Pet app free to use?

Yes, the MetLife Pet app is free to use for MetLife pet insurance policyholders. There are no additional costs associated with downloading or using the app's features to manage your pet's insurance and health.

What kind of support is available through the app?

The app offers multiple support options for policyholders. You can chat with a helpful team member directly through the app for assistance with claims or other inquiries. Additionally, you can reach out anytime by phone or email for further support.

Can I manage my pet's health records in the app?

Yes, you can manage your pet's insurance and health records within the MetLife Pet app. This includes viewing coverage details, tracking claim status, and accessing personalized pet care articles to help you stay informed about your pet's wellness.