MetLife Pet

MetLife Pet

by MetLife

26K ratings
370 reviews
Free

Details

  • Released
  • Updated
  • December 10, 2020
  • July 17, 2026

Features

MetLife Pet video #1 for iPhone
MetLife Pet screenshot #2 for iPhone
MetLife Pet screenshot #3 for iPhone
MetLife Pet screenshot #4 for iPhone
MetLife Pet screenshot #5 for iPhone
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About

Manage your pet's health and insurance with ease. File claims, track their status, view coverage, and access pet care resources. This app simplifies pet parent responsibilities for policyholders.

File claims quickly
Upload invoices and documents
Track claim status
View coverage details
Manage pet insurance and health records
Access 24/7 Telehealth Concierge chat
Read pet care articles
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What users say

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+1

What's New in MetLife Pet

4.7.3

July 17, 2026

Enhancements and minor Bug Fixes

User reviews

Unusable

As other reviewers are stating, app is currently unusable. Simply has a loop telling you to update the app, even when fully updated.

Terrible to get claim approved

Plays games. Wont approve claim. Takes rediculously long. Will never recommend

update doesn’t work

I’ve used this app but now it’s telling me it’s REQUIRED to update it, however it doesn’t update or open the app. 😡 Frustrating. Up until now, it worked ok.

Update issue

App says to update but would not give me that option, instead it just keeps opening up the app and i pretty much end up in an infinite loop

I Regret Getting Pet Insurance Through MetLife Pet

The app can be glitchy and the company bold face lies to you as your pet’s needs increase. They are not accommodating to people with disabilities and prioritize their bottom dollar. They used to be great, but nowadays they are unprofessional and you have to fight tooth and nail to get your claims honored.
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Developer apps

User experience

🐞

Reported Bugs

4 issues

Login issues and inability to stay logged in

Bug

Crashes and freezes when submitting claims

Bug

Disappearing or lost claim submissions

Bug

Inconsistent information between app and website

Bug

Requested Features

4 requests

Ability to upload documents instead of just photos

Feature

Improved claims tracking and status updates

Feature

More intuitive and user-friendly app design

Feature

Direct vet communication and payment options

Feature

FAQ

What can I do with the MetLife Pet app?

The MetLife Pet app allows policyholders to manage their pet's insurance and health records. You can file claims quickly, upload invoices, track claim status in real-time, view coverage details, and access 24/7 Telehealth Concierge chat. It also provides personalized pet care articles and helps you find nearby pet services.

How do I file a claim using the app?

Filing a claim is simple. You can snap a photo of your invoice and notes directly from your mobile device and submit everything through the app. The app provides real-time updates on your claim's progress, and many claims are processed within 10 days.

Is the MetLife Pet app free to use?

Yes, the MetLife Pet app is free to use for MetLife pet insurance policyholders. There are no additional costs associated with downloading or using the app's features to manage your pet's insurance and health.

What kind of support is available through the app?

The app offers multiple support options for policyholders. You can chat with a helpful team member directly through the app for assistance with claims or other inquiries. Additionally, you can reach out anytime by phone or email for further support.

Can I manage my pet's health records in the app?

Yes, you can manage your pet's insurance and health records within the MetLife Pet app. This includes viewing coverage details, tracking claim status, and accessing personalized pet care articles to help you stay informed about your pet's wellness.