Easy claim profits
Fetch has made claim reimbursement easy. They have been very helpful with answering questions on coverage.
Beware — can only cancel by phone after multiple attempts to change your mind!
I have been a Fetch customer for many years, and The requirements for claim data has gotten ridiculous ! After submitting all the necessary info for a claim, which was finally approved, a follow-up appointment requires all the dog’s health history (exactly what has been submitted several times already), as well as the notes on the recent vet appt. I understand wanting to review the notes on the current appointment, but requiring all the notes for what you have already been provided multiple times is ridiculous!
I recently lost my dog due to age. Seems like a clear reason to cancel right? Can’t do it in the app or via chat or via email. You have to call and speak to someone who will try to convince you to not cancel.
I recently lost my dog due to age. Seems like a clear reason to cancel right? Can’t do it in the app or via chat or via email. You have to call and speak to someone who will try to convince you to not cancel.
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Misleading coverage and poor customer service
Fetch “conveniently” approached me at SFSPCA while I was still completing paperwork for rescuing a cat from them. A sweet older woman showed me some numbers, told me how wonderful they are, got her commission and we (Jerry cat and I) were on our way home. It’s been 2 months and of the 3 claims I submitted, all 3 were denied. Our first vet appointment just to get Jerry seen by a vet (all $100) was denied because of a preexisting condition. I was told that I did t select the “wellness” policy. Fine, I tried adding the wellness policy to my current one but NO, I have to wait an entire year to do that?! Bye Fetch!
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Existing Claim
I currently have an existing claim that has been pending for an extended period of time. I have submitted all requested documentation multiple times, yet the claim continues to remain in the history section without any apparent progress or updates.
Each time I reach out for assistance, I receive the same generic instructions, despite already completing those steps. Unfortunately, this has left me with little confidence that my claim is being actively reviewed or managed.
As a paying customer, it is extremely frustrating to pay for pet insurance and then encounter significant delays, limited communication, and a lack of meaningful support when attempting to use the coverage. The claims process has been unnecessarily difficult, and response times have been far longer than expected.
I would appreciate a clear explanation of the status of my claim, confirmation that all required documents have been received, and prompt action to move this matter forward.
Each time I reach out for assistance, I receive the same generic instructions, despite already completing those steps. Unfortunately, this has left me with little confidence that my claim is being actively reviewed or managed.
As a paying customer, it is extremely frustrating to pay for pet insurance and then encounter significant delays, limited communication, and a lack of meaningful support when attempting to use the coverage. The claims process has been unnecessarily difficult, and response times have been far longer than expected.
I would appreciate a clear explanation of the status of my claim, confirmation that all required documents have been received, and prompt action to move this matter forward.
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Love Fetch
Amazing with every pet we have.
