Shady cancellation requirements
My pet never qualified for any reasonable refund.
You can’t unsubscribe online, you just call during working hours. Dark ux, low accessibility.
You can’t unsubscribe online, you just call during working hours. Dark ux, low accessibility.
So Easy
My dog needs a prescription renewal of his heart guard medication. It took me no time to enter my pet’s info then find my vet clinic. I just clicked on my vet’s name. I checked the box for Fetch RX to contact my vet for a refill authorization. I’ll have the Heartguard med in 3 days. Just a few clicks - so convenient
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Medical bill denied
Stay away from this pet insurance, they will find a hundred reasons to not cover the bill. My baby recent had a swollen face due to teeth infection, so treatment plan is for teeth extraction Which he did. And we claims the insurance and for denied. They were saying because my dog has mild teeth tartar in the past. That was ridiculous!! That wasn’t a diagnosis as “pre- existing “ condition for the teeth. And the vet also try to help me fight for it. They just keep saying is consider pre existing condition. If you looking for the best insurance for you pets. Stay away from this one !!!
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Buggy app with zero support
I submitted two claims for an issue over the course of two days with separate invoices and amounts. Apparently Fetch deemed it was a duplicate invoice and declined the second claim. Now every time I try to submit a fresh claim with the correct invoice, they simply disappear into the ether. No acknowledgement text/email, no recourse.
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Ease of use
The app is user friendly and easy to use, but I would like one spot to be able to upload medical history, and not have to submit it every time, unless there has been changes made.
