Ridiculously high rates
Find another provider, rates have been increasing by $20 and all of a sudden they jump by $60 with no explanation given.
Trying to talk to a csr is a joke, no rational explanation provided. Especially frustrating as a long time customer
Trying to talk to a csr is a joke, no rational explanation provided. Especially frustrating as a long time customer
Shady cancellation requirements
My pet never qualified for any reasonable refund.
You can’t unsubscribe online, you just call during working hours. Dark ux, low accessibility.
You can’t unsubscribe online, you just call during working hours. Dark ux, low accessibility.
So Easy
My dog needs a prescription renewal of his heart guard medication. It took me no time to enter my pet’s info then find my vet clinic. I just clicked on my vet’s name. I checked the box for Fetch RX to contact my vet for a refill authorization. I’ll have the Heartguard med in 3 days. Just a few clicks - so convenient
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Medical bill denied
Stay away from this pet insurance, they will find a hundred reasons to not cover the bill. My baby recent had a swollen face due to teeth infection, so treatment plan is for teeth extraction Which he did. And we claims the insurance and for denied. They were saying because my dog has mild teeth tartar in the past. That was ridiculous!! That wasn’t a diagnosis as “pre- existing “ condition for the teeth. And the vet also try to help me fight for it. They just keep saying is consider pre existing condition. If you looking for the best insurance for you pets. Stay away from this one !!!
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Buggy app with zero support
I submitted two claims for an issue over the course of two days with separate invoices and amounts. Apparently Fetch deemed it was a duplicate invoice and declined the second claim. Now every time I try to submit a fresh claim with the correct invoice, they simply disappear into the ether. No acknowledgement text/email, no recourse.
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Ease of use
The app is user friendly and easy to use, but I would like one spot to be able to upload medical history, and not have to submit it every time, unless there has been changes made.
Disappointed
When trying to have a conversation with an actual employee it is very hard to get past AI.
DONT GET THIS INSURANCE
This is the worst pet insurance I have ever had or had to work with they are impossible. They deny everything and try to find any possible way to make your claim not eligible.
App not working overseas
App does not let you login while traveling on Asia.
Easy to navigate
Everything is clear and easy to navigate.
Read 1 star reviews, they are accurate with the company, 5 stars rating seems to be bots…
Its a company that cares a lot about you, not your cat or you, just your money, the fundamental of the company is try to take all the clients money… would be ashamed of working for this insurance company…
User Friendly
The App was very easy to use
Login feature
Logging in is by far the worst part of this app. It never works, I’ve had to reset my password countless times!
Easy claim profits
Fetch has made claim reimbursement easy. They have been very helpful with answering questions on coverage.
Beware — can only cancel by phone after multiple attempts to change your mind!
I have been a Fetch customer for many years, and The requirements for claim data has gotten ridiculous ! After submitting all the necessary info for a claim, which was finally approved, a follow-up appointment requires all the dog’s health history (exactly what has been submitted several times already), as well as the notes on the recent vet appt. I understand wanting to review the notes on the current appointment, but requiring all the notes for what you have already been provided multiple times is ridiculous!
I recently lost my dog due to age. Seems like a clear reason to cancel right? Can’t do it in the app or via chat or via email. You have to call and speak to someone who will try to convince you to not cancel.
I recently lost my dog due to age. Seems like a clear reason to cancel right? Can’t do it in the app or via chat or via email. You have to call and speak to someone who will try to convince you to not cancel.
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Misleading coverage and poor customer service
Fetch “conveniently” approached me at SFSPCA while I was still completing paperwork for rescuing a cat from them. A sweet older woman showed me some numbers, told me how wonderful they are, got her commission and we (Jerry cat and I) were on our way home. It’s been 2 months and of the 3 claims I submitted, all 3 were denied. Our first vet appointment just to get Jerry seen by a vet (all $100) was denied because of a preexisting condition. I was told that I did t select the “wellness” policy. Fine, I tried adding the wellness policy to my current one but NO, I have to wait an entire year to do that?! Bye Fetch!
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Existing Claim
I currently have an existing claim that has been pending for an extended period of time. I have submitted all requested documentation multiple times, yet the claim continues to remain in the history section without any apparent progress or updates.
Each time I reach out for assistance, I receive the same generic instructions, despite already completing those steps. Unfortunately, this has left me with little confidence that my claim is being actively reviewed or managed.
As a paying customer, it is extremely frustrating to pay for pet insurance and then encounter significant delays, limited communication, and a lack of meaningful support when attempting to use the coverage. The claims process has been unnecessarily difficult, and response times have been far longer than expected.
I would appreciate a clear explanation of the status of my claim, confirmation that all required documents have been received, and prompt action to move this matter forward.
Each time I reach out for assistance, I receive the same generic instructions, despite already completing those steps. Unfortunately, this has left me with little confidence that my claim is being actively reviewed or managed.
As a paying customer, it is extremely frustrating to pay for pet insurance and then encounter significant delays, limited communication, and a lack of meaningful support when attempting to use the coverage. The claims process has been unnecessarily difficult, and response times have been far longer than expected.
I would appreciate a clear explanation of the status of my claim, confirmation that all required documents have been received, and prompt action to move this matter forward.
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Love Fetch
Amazing with every pet we have.
Fetch Pet Insurance App
The app is very easy to navigate and is set up nicely.
Easy to use
Fetch is simple and easy to use on my phone as an app.
