Read 1 star reviews, they are accurate with the company, 5 stars rating seems to be bots…
Its a company that cares a lot about you, not your cat or you, just your money, the fundamental of the company is try to take all the clients money… would be ashamed of working for this insurance company…
User Friendly
The App was very easy to use
Login feature
Logging in is by far the worst part of this app. It never works, I’ve had to reset my password countless times!
Easy claim profits
Fetch has made claim reimbursement easy. They have been very helpful with answering questions on coverage.
Beware — can only cancel by phone after multiple attempts to change your mind!
I have been a Fetch customer for many years, and The requirements for claim data has gotten ridiculous ! After submitting all the necessary info for a claim, which was finally approved, a follow-up appointment requires all the dog’s health history (exactly what has been submitted several times already), as well as the notes on the recent vet appt. I understand wanting to review the notes on the current appointment, but requiring all the notes for what you have already been provided multiple times is ridiculous!
I recently lost my dog due to age. Seems like a clear reason to cancel right? Can’t do it in the app or via chat or via email. You have to call and speak to someone who will try to convince you to not cancel.
I recently lost my dog due to age. Seems like a clear reason to cancel right? Can’t do it in the app or via chat or via email. You have to call and speak to someone who will try to convince you to not cancel.
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Misleading coverage and poor customer service
Fetch “conveniently” approached me at SFSPCA while I was still completing paperwork for rescuing a cat from them. A sweet older woman showed me some numbers, told me how wonderful they are, got her commission and we (Jerry cat and I) were on our way home. It’s been 2 months and of the 3 claims I submitted, all 3 were denied. Our first vet appointment just to get Jerry seen by a vet (all $100) was denied because of a preexisting condition. I was told that I did t select the “wellness” policy. Fine, I tried adding the wellness policy to my current one but NO, I have to wait an entire year to do that?! Bye Fetch!
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Existing Claim
I currently have an existing claim that has been pending for an extended period of time. I have submitted all requested documentation multiple times, yet the claim continues to remain in the history section without any apparent progress or updates.
Each time I reach out for assistance, I receive the same generic instructions, despite already completing those steps. Unfortunately, this has left me with little confidence that my claim is being actively reviewed or managed.
As a paying customer, it is extremely frustrating to pay for pet insurance and then encounter significant delays, limited communication, and a lack of meaningful support when attempting to use the coverage. The claims process has been unnecessarily difficult, and response times have been far longer than expected.
I would appreciate a clear explanation of the status of my claim, confirmation that all required documents have been received, and prompt action to move this matter forward.
Each time I reach out for assistance, I receive the same generic instructions, despite already completing those steps. Unfortunately, this has left me with little confidence that my claim is being actively reviewed or managed.
As a paying customer, it is extremely frustrating to pay for pet insurance and then encounter significant delays, limited communication, and a lack of meaningful support when attempting to use the coverage. The claims process has been unnecessarily difficult, and response times have been far longer than expected.
I would appreciate a clear explanation of the status of my claim, confirmation that all required documents have been received, and prompt action to move this matter forward.
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Love Fetch
Amazing with every pet we have.
Fetch Pet Insurance App
The app is very easy to navigate and is set up nicely.
Easy to use
Fetch is simple and easy to use on my phone as an app.
Muy buena
Me gustaría que tuviera un tutorial de cómo usar el seguro
Never had pet insurance until now
After my last cat, who is extremely expensive and has a ton of medical issues, I decided to get pet insurance after being offered it by a Fetch rep at the humane society after getting my now kitten. I am a college student and bills are scary and can get expensive quickly and I really love that Fetch just gives me peace of mind knowing that I have some sort of financial support. Whether that is for checkups or medical emergencies. It’s super easy to use and makes me feel secured. Thank you so much for helping me with my first pet!
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Frustrating
Always required to submit history is senseless
Stay away from them
Poor process and denial of claims
Very easy to use
I’m pleased with this insurance for my 2 dogs and think the cost is a great price… I feel relieved knowing I don’t need to worry about any unexpected medical issues…
Compassionate and Caring Staff
I had to put my four year-old little dog to sleep. It was unexpected and traumatic. When I reached out to FetchPet , I had the gift of speaking to Jennifer. She was so patient, understanding and helpful. She made the process that much easier. I am so grateful to have dealt with Jennifer and appreciate her kindness and compassion.
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Live chat is useless
Live chat is useless
Couldn’t make an account
I tried making a new account and it kept telling me it couldn’t find my number or email but obviously it wouldn’t because I never made an account so I got off to try again but same thing
Ok
Rather use my labtopy
Denied Everything
I was sold a bill of goods that would cover my dogs. After submitting claims, everything was denied and nothing went toward the $500 deductible. I feel that I was snookered. READ THE FINE PRINT!!!
