I love Fetch, but
I love Fetch and I normally don’t have any problems But the last two updates I have not been able to get into my app at all I put in my info and click login and nothing happens I’ve gone to the vet and I still have my bill and vet info, but I can’t process my bill and put it in through my account because I can’t get into the app I tried it after this last update and still nothing please try re-fixing it. Thank you.
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It’s good
App is easy to navigate for the most part
Response from developer
Thanks for the four stars! If any part of the app is giving you trouble, we'd love to hear about it so we can make it better. 🐾
Love the app
I love the app. It’s very informative once you understand how to navigate. My only wish is for the drop-down list to be more comprehensive. When we bring our pet to the vet, we don’t know any diagnosis. We don’t know anything yet until they can tell us what’s going on. Overall it’s a wonderful app.
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Get the insurance
Happy with Fetch! The app is so user friendly! Communication is great!
Good coverage
That has been extremely helpful and caring for my dog Duke. Thank you so much for your good service.
Game changer
So quick and easy to use and they’re quick to review claims and reimburse!
Took money right before they closed for the weekend so I couldn’t even cancel it when needed.
I am very upset with this company now. I benefited nothing from having this insurance and got several emails saying that I need to update my payment method. Yet, the day I put money in my account to pay my phone bill they take all of that as well as leaving my account -$99 right before they closed on Friday. Now I learn that they can refund everything but one month since they renewed it on Friday. Two days and they can’t give me that money back? As if I even plan on using it at all. I tried calling them on that day it renewed, but because they took the money out right before 6 when they close, I now have to pay $25 for a whole month?! They didn’t even give me a chance to cancel it when the money was taken out! I will never recommend this insurance and I will tell people to get it from another company. I’m beyond furious and I’m even told that a supervisor can’t even do anything. What kind of shady “insurance” company does this with nobody to help me? DON’T GET FETCH PET INSURANCE!!
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Convenient but Small print
While I enjoy the convenience of the app, it’s a bit difficult to read the small print on the form.
Almost satisfied
The app and the company are pretty good I would like to see the list of illnesses to be more simplified and easier to pick from
Poorly Designed
The layout of the app is poorly designed. I can not click some of the links
Easy pet insurance
They make things so incredibly easy. And their process is very fast.
Easy and quick
I have coverage on my three dogs and the insurance has come in handy several times. They are quick to review claims and reimbursement via ACH. Thank you!!
They were so easy and helpful!
My sweet kitty recently had a mystery illness where she was vomiting and needed to go to the emergency. Because I had Fetch with 90% coverage and only a $250 deductible, I felt confident in having them perform every test possible for my girl and even though they didn’t find anything (which is actually a positive in the end) the rather large bill that I had to charge was VERY quickly reimbursed by Fetch! I just received the approval for her bill today which was only after 1 week when the app said it may take much longer. I’m so happy and satisfied that I decided to go with them and make the payments each month for the most special and good thing in my life, my Lily! I highly recommend them, I never even needed to speak to a person.. it was that easy making the claim. However the person I did speak to the last time I had to make a payment a little late, told me to make my reimbursement method my bank account as opposed to my debit card or a large amount may not go through then a check would have to be mailed. So I’m very glad for that advice as well as the money went right back into my checking with no problem! Get Fetch so you don’t ever have to worry or feel hindered in whatever treatment may be needed for the special girl or boy in your life!
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Response from developer
We hope Lily is feeling like herself again, and we're glad you could say yes to every test without hesitating. Give Lily a big hug from us. 🐾
Only good if you have sick pets
We have two healthy pets who never get sick. Fetch doesn’t cover any routine care so we weren’t able to ever use the insurance we were paying for. Additionally, fetch charged us after certain policies were cancelled which they refused to refund us for. Very dissatisfied and will definitely go through another pet insurer going forward.
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Insurance made easy
The app makes it easy for me to submit insurance claims for my pet. There are pre-filled conditions to choose from. I can give a brief description of my dog’s symptoms or issue. Then scan (from the app), or upload the doctor’s notes, as well as the invoice. This makes it easier for me to do these things in seconds. You can also track your claims.
This is a must-have app, if you have a puppy. My worries are slightly less knowing I don’t have to deal with red tape for his insurance claims.
This is a must-have app, if you have a puppy. My worries are slightly less knowing I don’t have to deal with red tape for his insurance claims.
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Ridiculously high rates
Find another provider, rates have been increasing by $20 and all of a sudden they jump by $60 with no explanation given.
Trying to talk to a csr is a joke, no rational explanation provided. Especially frustrating as a long time customer
Trying to talk to a csr is a joke, no rational explanation provided. Especially frustrating as a long time customer
Shady cancellation requirements
My pet never qualified for any reasonable refund.
You can’t unsubscribe online, you just call during working hours. Dark ux, low accessibility.
You can’t unsubscribe online, you just call during working hours. Dark ux, low accessibility.
So Easy
My dog needs a prescription renewal of his heart guard medication. It took me no time to enter my pet’s info then find my vet clinic. I just clicked on my vet’s name. I checked the box for Fetch RX to contact my vet for a refill authorization. I’ll have the Heartguard med in 3 days. Just a few clicks - so convenient
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Medical bill denied
Stay away from this pet insurance, they will find a hundred reasons to not cover the bill. My baby recent had a swollen face due to teeth infection, so treatment plan is for teeth extraction Which he did. And we claims the insurance and for denied. They were saying because my dog has mild teeth tartar in the past. That was ridiculous!! That wasn’t a diagnosis as “pre- existing “ condition for the teeth. And the vet also try to help me fight for it. They just keep saying is consider pre existing condition. If you looking for the best insurance for you pets. Stay away from this one !!!
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Buggy app with zero support
I submitted two claims for an issue over the course of two days with separate invoices and amounts. Apparently Fetch deemed it was a duplicate invoice and declined the second claim. Now every time I try to submit a fresh claim with the correct invoice, they simply disappear into the ether. No acknowledgement text/email, no recourse.
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Response from developer
Thank you for sharing your feedback. We're sorry for the frustration this has caused, especially after you took the time to submit separate invoices for your pet’s consecutive visits. Having a second claim repeatedly denied as a duplicate and then experiencing issues with resubmissions is certainly not the smooth experience we aim to provide. We would love to step in and help make sure your second claim is properly filed, received, and assessed right away. Please give us a call at 866.467.3875 (Option 5). An agent will be happy to manually review your account, accept the invoice directly, and get that second claim moving forward for you.
