Update fix
If your app says to update after you already did. Delete it and redownload it. Only thing that helped me after months of it not working.
Excellent
Quick reimbursements.
Great app
Can access everything on the web easily in the app.
So frustrating
Oh my god I’ve never have that many issue with an insurance in my damn life, going back and forth with customer service for a claim on hold, when I explained the situation to customer service “ ok I’ll note it it should go through smoothly “ 1 day later they want the same information I am about to involve BBB at this point.
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App is updated
It says I need to update my app but it is updates and I can’t see why my rate increased
Difficult
They are so difficult to pay out items and require unnecessary documentation. Every month I deal with a very big inconvenience.
Won’t update
The app says it needs to update but it only flashes back to the App Store when you “click update”, keeps going back and forth from “ needs update page” to App Store a like a broken record
Locked out of the app for an update that doesn’t exist.
Locked out of the app for an update that doesn’t exist. Can’t actually use the app at all now.
Can’t get into app
Every time I try it says to update the app. The App Store says I don’t need an update. I’m stuck in an infinite loop.
App is bugged
Says I need to update the app, there is not further updates I can proceed with, repeat cycle for a year. Fix your app.
Easy to enroll
Just joined! Off to a easy start
Slow, careless claim processing
More than three weeks after my cat’s death the claim has not been processed and every time I call they ask how my cat is (dead) and then assure me they will note that I have submitted all the doc and the claim should be moving. This is experience has been terrible.
Doesn’t work
Try opening the app. Says download the latest version. Come to App Store, says I’m on latest version. Click open. Repeat. Weird, only ever happened after I made a claim…
Requires update with no update available (no change 2 months later)
I can’t access the app because it’s requiring an update but no update is available. I have claims to file. Please fix this soon!
Can’t update
I can’t open the app because of an update. When I hit update it goes to the App Store and only allows me to open the app which goes back to the must update app screen.
This is a bait and switch
We got our plan the week we brought our pups home. They have no medical conditions to this day at 2 years old, but at the 1 year renewal our yearly payment doubled. It was explained away as a rising cost of veterinary costs in our area. This year it was more than doubled. Our dogs are healthy and the only things we claim are their yearly health checks and heart guard medication. I called and asked why and I finally got the truth from an employee named Keith. Met life does yearly audits examining how much they’ve paid out across the board vs what they have coming in and pass the additional costs to the consumers. Meaning us, we pay for insurance to protect our pets but are in reality paying for every other pet’s treatments, you don’t benefit from having healthy pets and they double (or more) the fees for your plan yearly until you’ve already paid in more then a treatment your pets would need. He was so helpful to tell me I could decrease our chosen coverage and it MIGHT decrease our yearly premiums. It’s a crock like every other insurance out there. Don’t buy unaware and trust their promises of no sharp increases.
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Response from developer
Hello, we are sorry to hear of your frustrations regarding your experience with MetLife Pet Insurance. We would like to speak with you further. Please email us directly, with your contact information and username (Ash463296), at pet_feedback@metlife.com and a team member will reach out to you directly. Thank you. - The MetLife Pet Team
Terrible app and website.
The app and website have always been the biggest impediment to quality service with MetLife Pet insurance. Now we have an App update and it updates and will no longer open. It keeps saying it needs a mandatory update but the update has already happened or is not an option so I have no access to the app. Ok, I’ll use the website. The website redirects to the App which will not allow access. I’m so sick of this. I think you really need to fire your web and app developers.
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Best pet insurance ever!
I have had other pet insurances, but MetLife is definitely the best. As long as you submit all of your documentation they reimburse in a very timely manner. I would highly recommend them.
App update offline
Says it needs updating, click button, just says open , no update, stuck in loop now can’t open app
Rebooted phone
Rebooted phone
New update is not working
I am trying to submit a claim but the app is asking for an update and continue to divert it to Apple app.
