Cannot cancel a bid.
Personally don’t like the system, yet another middleman taking a cut..
If you bid on a train time, make sure it’s the right one..
:(.
Should be able to cancel around 2 hours before, or within 5 minutes or something to cover mistakes.
If you bid on a train time, make sure it’s the right one..
:(.
Should be able to cancel around 2 hours before, or within 5 minutes or something to cover mistakes.
What a dreadful seat
I bought a first class ticket from Paddington to Bridgend on the 11:12 service. I am seated at the rear of the train without a window. At least if I had bought a seat from GWR, I could have chosen a true first class service. Seatfrog is such a sneaky, nasty app.
Innovation in UK rail fare upgrades !!
Best thing to happen to UK trains since coal.
You only bid what you want to bid and only pay if you win. It’s pretty simple.
You only bid what you want to bid and only pay if you win. It’s pretty simple.
No Apple Wallet compatibility
Tickets purchased using this app don’t have an option to be added to Apple Wallet, which makes it a poor platform citizen.
Upgrade to first class
Simple and brilliant
Very poor customer service - Avoid
Very poor customer service – avoid
I would not recommend using Seatfrog. I paid £26 for a Secret Fare for Monday/Wednesday next week. Just two minutes after booking, I realised I had accidentally booked the outbound and return trains the wrong way around.
I contacted Seatfrog immediately to ask if they could simply swap the trains. I completely accept that the mistake was mine, but I was disappointed that they were unwilling to offer any assistance or flexibility, despite me contacting them almost instantly and more than a week before the journey.
As a result, Seatfrog has taken my money but provided me with a service I can’t use. While I understand companies have terms and conditions, good customer service should include some common sense and discretion in situations like this.
Based on my experience, I wouldn’t recommend Seatfrog if you value responsive and customer-focused support.
I would not recommend using Seatfrog. I paid £26 for a Secret Fare for Monday/Wednesday next week. Just two minutes after booking, I realised I had accidentally booked the outbound and return trains the wrong way around.
I contacted Seatfrog immediately to ask if they could simply swap the trains. I completely accept that the mistake was mine, but I was disappointed that they were unwilling to offer any assistance or flexibility, despite me contacting them almost instantly and more than a week before the journey.
As a result, Seatfrog has taken my money but provided me with a service I can’t use. While I understand companies have terms and conditions, good customer service should include some common sense and discretion in situations like this.
Based on my experience, I wouldn’t recommend Seatfrog if you value responsive and customer-focused support.
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Solo traveller jammed on end of table
What’s the point of paying fifty quid for an upgrade when you get stuck on a table and end up with less space than the window seat I’d booked in standard class? Worthless.
Upgrade JOKE
Cost more than booking direct with train operator. Got into a right mess with it. I always travel 1Class. This bid and upgrade is painful and ends up costing same. Regret booking through this app. I'm now stuck with no 1Class tickets and standard that's cost me 40% more.
Best kept secret
I never knew this excited until recommend by a friend. First class tickets were going to cost nearly £600! SeatFrog means I have paid £200! Unbelievable good value!
RIP off
Auction upgrade was actually £9 more expensive than booking directly with Avanti West Coast.
Good app Customer Service will put up a fight if your train is cancelled
Seat frog is currently the monopoly on seat upgrades and has done and provided me a decent service when buying tickets when the train has ran.
If the train has been cancelled they will put up a fight when presented with data showing the train has cancelled and you have abandoned the journey.
I had a chain of about 4 reply’s with their customer support with proof the train was cancelled until I quoted my rights they gave up and refunded.
If you look now there FAQ form for refunds is blocked by bitley so looks like they are dragging their feet on refunds.
If the train has been cancelled they will put up a fight when presented with data showing the train has cancelled and you have abandoned the journey.
I had a chain of about 4 reply’s with their customer support with proof the train was cancelled until I quoted my rights they gave up and refunded.
If you look now there FAQ form for refunds is blocked by bitley so looks like they are dragging their feet on refunds.
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Refund form doesn’t work
Good luck getting a refund if train cancelled absolute shambles the form doesn’t let you input the ticket reference. How handy.
Stuck with bad seats
As a solo traveller, being assigned an “upgraded” seat at a table of four makes the journey less comfortable than just being in standard class in an airline style seat. Why can’t seating preferences be added, and why are they so strict about not changing seats?
Rubbish!
I find this app super annoying. The train times don’t accurately reflect the actual times of trains so it’s impossible to know if you’re booking the correct train. Example seat frog shows train at 1040 when there isn’t one. It’s either 1036 or 1045. Rubbish!!
Don’t use.
Taken money on an auction for a ticket that I cancelled. Going round a closed loop on support. Evading the issue and no ability to speak to anyone but a bot. Worst is that I have two more bids that they won’t let me cancel, on train tickets that I cancelled. An expensive waste of time. Steer clear.
Great app
I love this app, easy to use, lots of useful features.
Not all it’s cracked up to be.
When it works it’s good, but often services are either not available or are withdrawn while you’re booking an upgrade. It’s also worth checking with the train operator as I’ve bought 1st class tickets way below the inflated auction costs. Sometimes some idiot will just push up the auction price to ridiculous levels, making a farce of the app. Good luck!
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Lack of flexibility
Accidentally booked wrong upgrade due to new UX features. Seat frog wouldn’t let me pay the difference for the upgrade I wanted. The rigidity is off putting and responses from customer services using multiple names in same comms doesn’t give me a great deal of trust!!
Handy
Great for a little treat upgrade
The Business of Small Pleasures
Just so easy to make the journey one of small pleasures. A comfortable seat, and a great view.. what more can you ask for. Brilliant!
