Pointless Re-Login
Being asked to login again and again is pointless. Banking apps don’t do this. Platform information needs to be visible when viewing train times. Please think like you are a customer opening the app in a hurry. Friction like logging in or resetting a password is really bad when you need to buy a ticket once boarded the train. When travelling to a large station many people want to check the platform number whilst walking to the station on the app. This saves congestion around the screens where departure times are displayed.
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RFrage fudwall
The WORST
It does not work! It’s glitchy & doesn’t sync with the web. I should be able to log in & access my ticket on the app but it’s not there. And there’s no option to enter the confirmation code. Absolutely ridiculous.
FFrodoSamwise
Unable to log in.
The app constantly says either my email or password is incorrect. How?
When I log into the website, the exact details I am using works.
I recently transferred to a new phone and can’t access my season pass. I am 100% not paying for it again when it’s still valid. Fix your damn app.
When I log into the website, the exact details I am using works.
I recently transferred to a new phone and can’t access my season pass. I am 100% not paying for it again when it’s still valid. Fix your damn app.
CCosmicTurnip1
Payment support is nil
The new app is horrible. It does not allow you to save a credit card, so you have to enter the details every time you want to buy a ticket. It does advertise that it accepts ApplePay, but don’t believe it. I have yet to be able to get it to work (ApplePay works just fine with every other app on my phone). Especially when you consider the new minimum fare policy, save yourself the headache and buy your ticket at the station.
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Ttadoogie
Unusable with no functionality after new update
What on earth happened? And how is this a better app than the previous one? You can’t search earlier or later trains but just scrolling and the available ticket options are terrible. I can’t check my live journey progress either. I’ll stick to using another booking service until this is sorted, even if it means ai have to pay more.
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BBlooToo2
