unnecessarily changed app
changed the app to a “new” version which doesn’t work
Disaster update
The updated app is almost unusable. Clearly no usability testing. Even the ticket officers on the train can’t use it.
Usability - making it easy and obvious for people to use - is basic for a train ticket app. It also fails to deliver consistent results when I search for tickets! Price changes each search. Whatever costs were saved by cutting user testing will be lost via lost ticket revenue.
Usability - making it easy and obvious for people to use - is basic for a train ticket app. It also fails to deliver consistent results when I search for tickets! Price changes each search. Whatever costs were saved by cutting user testing will be lost via lost ticket revenue.
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SO MUCH BETTER THAN THE NEW ONE
I genuinely never had any issues with this app version, whereas the new app won’t even show you your return ticket… seems like an unnecessary change that inconveniences and annoys more than improves the ScotRail experience. #BringItBack
Badly broken
Showing me tickets that are not mine!
Keeps saying download new app, already have , still broken.
Keeps saying download new app, already have , still broken.
Awful
The old app was fine. This is a poor replacement with less functionality and far from user friendly. Why can’t I save the ****** thing in my apps. It’s such a hassle to use. Back to LNER and Trainline.
