Payment support is nil
The new app is horrible. It does not allow you to save a credit card, so you have to enter the details every time you want to buy a ticket. It does advertise that it accepts ApplePay, but don’t believe it. I have yet to be able to get it to work (ApplePay works just fine with every other app on my phone). Especially when you consider the new minimum fare policy, save yourself the headache and buy your ticket at the station.
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Unusable with no functionality after new update
What on earth happened? And how is this a better app than the previous one? You can’t search earlier or later trains but just scrolling and the available ticket options are terrible. I can’t check my live journey progress either. I’ll stick to using another booking service until this is sorted, even if it means ai have to pay more.
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Terrible after August update
Until the August update I was entirely happy with the App and used it several times a week.
Now I’ve stopped using it.
It presents single tickets when a return is selected. It ignores an already selected railcard.
Navigation is poor.
It has taken money from me for tickets but not delivered a ticket.
The customer support line don’t reply.
A return trip to Dundee costs circa £32 on this App and £22 on a competitor App.
And so on.
Now I’ve stopped using it.
It presents single tickets when a return is selected. It ignores an already selected railcard.
Navigation is poor.
It has taken money from me for tickets but not delivered a ticket.
The customer support line don’t reply.
A return trip to Dundee costs circa £32 on this App and £22 on a competitor App.
And so on.
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unnecessarily changed app
changed the app to a “new” version which doesn’t work
Disaster update
The updated app is almost unusable. Clearly no usability testing. Even the ticket officers on the train can’t use it.
Usability - making it easy and obvious for people to use - is basic for a train ticket app. It also fails to deliver consistent results when I search for tickets! Price changes each search. Whatever costs were saved by cutting user testing will be lost via lost ticket revenue.
Usability - making it easy and obvious for people to use - is basic for a train ticket app. It also fails to deliver consistent results when I search for tickets! Price changes each search. Whatever costs were saved by cutting user testing will be lost via lost ticket revenue.
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