Disaster update
The updated app is almost unusable. Clearly no usability testing. Even the ticket officers on the train can’t use it.
Usability - making it easy and obvious for people to use - is basic for a train ticket app. It also fails to deliver consistent results when I search for tickets! Price changes each search. Whatever costs were saved by cutting user testing will be lost via lost ticket revenue.
Usability - making it easy and obvious for people to use - is basic for a train ticket app. It also fails to deliver consistent results when I search for tickets! Price changes each search. Whatever costs were saved by cutting user testing will be lost via lost ticket revenue.
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SO MUCH BETTER THAN THE NEW ONE
I genuinely never had any issues with this app version, whereas the new app won’t even show you your return ticket… seems like an unnecessary change that inconveniences and annoys more than improves the ScotRail experience. #BringItBack
Badly broken
Showing me tickets that are not mine!
Keeps saying download new app, already have , still broken.
Keeps saying download new app, already have , still broken.
Awful
The old app was fine. This is a poor replacement with less functionality and far from user friendly. Why can’t I save the ****** thing in my apps. It’s such a hassle to use. Back to LNER and Trainline.
Still new app not working
App not allowing railcards to be added
Brilliant!
So easy to use
Journey check doesn’t work
Try to do a journey check. Asks me to move the slider to the right then when I do it throws an error.
Top Performance
I had some trouble getting the app up and running, after that it’s been smooth sailing ever since.
RIP
This is is powered by Trainline but with slightly less functionality eg Apple Wallet but it saves the TL booking fee. This would be handy when you need your ticket out of signal.
Annoying that expired flexipasses don’t disappear and that it sometimes remembers railcards you don’t want to use.
Overall a pretty good app with high reviews but which is now being discontinued.
Annoying that expired flexipasses don’t disappear and that it sometimes remembers railcards you don’t want to use.
Overall a pretty good app with high reviews but which is now being discontinued.
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Completely satisfied
Today as usual I was able to purchase my ticket without issue any issues. Makes my trip much easier.
Booking experience
Seamless booking experience always
No Apple Watch
Not enough information on the app after booking to tickets. It will be going to be able to choose seats, and no complications for Apple Watch!
Easier than the website
Iphone app works well
Love ScotRail!
User-friendly, no booking fees tagged on, owned by the Scottish Government and I say Hurrah for that! Well done, Scotrail!
Best for disabled travel
We’ve used most rail operators and have consistently found Scotrail to be the best for passenger assistance, they’ve never failed to have staff ready to help on every journey we’ve taken.
Scotlrail App
Excellent App. Easy to use. Always works seamlessly
Works well
Fast to use: stores previous journeys for quick use. Payment works well.
Easy to use
Easy to use, saves waiting in queue to buy one or these ticket machines that take ages. Saves a lot of time. Would recommend.
Why no Apple Wallet?
App works great, but why, in 2026, no function to add to Apple/Google wallet & access from lock screen?
Total faff having to open phone & open app to correct page, especially when hands full with luggage etc!
Total faff having to open phone & open app to correct page, especially when hands full with luggage etc!
Terrible
Tickets expire and are no longer accessible during the journey. So when departing the train and trying to leave the gate this creates issues. Staff at train station are extremely rude and unhelpful. Honestly cant believe how poor a system this is
