SeatGeek User Reviews

Customer Experience

Positive experience74.3% of reviews
Neutral1.8% of reviews
Negative experience23.9% of reviews

~ Based on 2,146 written reviews from the US App Store.

What users say

Is SeatGeek Safe?

SeatGeek - Buy Event Tickets appears safe based on user ratings. AppsHunter Safety Score for SeatGeek is 98/100.

This assessment is based on 1,072,777 user ratings, with an App Store average of 4.9/5.

Safety Analysis

97.5% of ratings point to a safe experience
1.6% of ratings suggest some concerns
0.9% of ratings point to a risky experience

~ Based on 1,072,777 App Store ratings for SeatGeek.

Is SeatGeek Legit?

SeatGeek - Buy Event Tickets appears to be a legitimate app. AppsHunter Legitimacy Score for SeatGeek is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Parking Pass Pay out

Smooth process

The Best

Los mejores precios para eventos

Great

Excelente

Excellent

Excellent

Amazing

Love this app for all my ticket stuff!!!!

Ruined date night h

Don’t use them, they to

Wrexham Philly

Easy to use app . Great seat availability

App sucks, company is a scam

I spent $300 on Dodger tickets for my birthday. Couldn’t access them through any method they suggested including the app. Eventually they stopped responding. I’m filing a complaint with the California consumer affairs department.

Great site

Easy to use and find great shows and keep track of information easily!

Yes

I like it because I can go places outside of my home.

Terrible

Worst customer service ever.

Easy to use

SeatGeek has made it so simple for me to manage my tickets. Transferring to my family has never been easier.

My go to ticket site

Better than the others. I prefer Seat Geek. It’s my go to when looking for tickets.

Seat geek

They got some of the best prices for seats. No platform is better then them

Can’t sort by date

Why does such a basic feature as sorting by date in my area not exist? You can filter by date but not sort. I just want to pull up the app and scroll through all events starting from today and on into the future to find events to go to. I don’t want to “choose date range.” Seeing trending events is nice but I just want browse in date order for all events (sometimes unfiltered and sometimes filtered by sports, concerts, etc). It’s so frustrating that this basic feature doesn’t exist. Update: 6/2024: Still lacking this basic feature that should have been in version 1 of the app. Update:7/2024 I put a basic concert search for Flagstaff, AZ and the 3rd hit is a concert 200 miles away in Phoenix for 12/2024. How does that makes sense? You should default to searching by nearest dates and nearest venue, not far away venues at far away dates. Update 9/2024: Still terrible Update 8/2026: Still terrible. That’s enough time to show you need a new product manager
Show more

SeatGeek Failed Miserably

SeatGeek was an absolute disaster from start to finish. I got on the phone with them at 4:00 PM, three hours before the concert started, because they couldn’t properly transfer my ticket. I then spent more than 5 hours on the phone, went back and forth through multiple emails, and somehow they still managed to have my email address wrong.

The concert started at 7:00 PM. SeatGeek finally sent me the ticket at 9:45 PM. At that point, the concert had been going on for almost three hours. What exactly was I supposed to do with a ticket that arrived when the event was basically already over?

Because SeatGeek failed to handle something as basic as delivering a ticket I paid for, I had to spend even more money and buy another ticket just to get into the concert. Their customer service wasted hours of my time, gave me the runaround, failed to fix the problem, and delivered the ticket ridiculously late.

This is easily one of the worst customer service experiences I’ve ever had. If a company sells tickets, the bare minimum should be making sure the customer actually receives the ticket before the event starts. SeatGeek couldn’t even accomplish that.

I would not trust SeatGeek with another important event after this experience. Completely unacceptable. 1 star, and even that feels generous.
Show more

Great flexibility

I wish I can figure out how to buy parking passes

I love the ease of using my SeatGeek app.

I love how easy it is to get on here and purchase tickets to concerts or sporting events.
The app is very easy to navigate and to store my tickets until the event! and I love, I can trust them to buy my tickets through them!!

Amazing

Great app, easy to navigate

Never received ticket - never using seatgeek again

I purchased a ticket for a concert a few weeks before the concert. The app said that the ticket would be sent closer to the date (which is such a terrible system, why would they not ask the seller for the ticket when its listed). Well the day of the concert rolls around and still no ticket. I spent all day contacting the support team, only to be told that my ticket would be sent as soon as possible. When i asked what would happen if my ticket wasn’t sent, no backup plan for a ticket was given. Instead, i was pointed toward the buyers guarantee. This of course doesn’t help me at all when i just want to go to the concert and not have to worry about buying a ticket minutes before (and having to spend all day talking to customer service). Ultimately my ticket was never sent and now i am being told that they need to investigate what went wrong before they can send my refund. Why does it matter for me where they went wrong? I ended up having to pay more for a different ticket because i bought it the day of. Will never use seatgeek again.
Show more