App
Fantastic and easy to managed app
App does not work
The app does not work, unless I’m on the company network. When I’m on regular Wi-Fi, 98% of the time I can’t log in. Gives me an error message and tells me to call for assistance. Not very convenient when you’re out and about and need to get into your account. I’ve been told it’s my carrier, but I don’t believe that because I have another bank account and their app works just fine. Something needs to be fixed.
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Temperamental login verification
The login process has a mind of its own. After setting up facial recognition for login, the app fails to log you in most of the time. It logs you in one time and throws up an error next time you have to log in. Deleting and redownloading the app and setting up anew does not solve the problem. Neither does changing your password solve anything. It is very frustrating.
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Not user friendly
It is a pain to always have to change you password. Also, program shuts off biometrics every so often so you have to look up your password. Not nearly as good as the bank programs. Boarders on being terrible. Have considered moving account to a new bank because of this program.
Notifications never work
Notifications never work
Cannot login
It just keeps repeating the same cycle
Not possible to add cards
Not possible to add cards even with this new update, also its not clear how to contact the app technical support to explain the issue
Pooass app.
Doesn't even let you copy or paste text into the app- go ahead and type those routing and account numbers manually!
Overall it works okay but MAJOR security flaw
I dont know why, but it recently started always showing my account numbers even if I click to hide them. When it started doing this it also started also showing my account number in my instant balance before I logged in so I turned that back off.
The design
secu is good. But the design is too ugly and not having a good UI and UX
The app is good but
The app is good needs to add an important feature and it’s the cost category for a monthly review or weekly. To show how much the person spent on food, transportation, … etc
It’s very handy I hope you add it soon.
It’s very handy I hope you add it soon.
Deposit a check is a horrible experience
Deposit a check via taking picture is really a horrible experience in this app. I failed many times before it could go through. I have no idea how they certify if it’s a good or bad picture, and giving no reason why it was failed. Well, just redo it and it costs a lot of times while it just need 5 mins to finish it in a branch bank. The rests of the app are super ok to use
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It failed transaction and customer services call are not helping applicatio
Transaction failed and customer service agent asked to go to the bank
Can’t open the app
Just downloaded the upgrade and now it won’t even open. When I select the app the screen flashes and it just goes back to my home screen. Ugh!
App not working with IOS 14.5
I just had updated my iOS 14.5 and the app crashes instantly.
Please need your support to update the app to start working on iOS 14.5
Thanks
Please need your support to update the app to start working on iOS 14.5
Thanks
Updates always good
Love to see Apple Pay offered with everything going on right now. Thanks.
Stop yo Work
For some reason the app stop to work at my iPhone 8 Plus few weeks ago. I already uninstall and install once again without positive results. Anybody know how to solve?
Non friendly app
The picture for a mobile deposit cheque had to be taken multiple times for it to be accepted. The bank is even worse, they should shut down and do something else.
Started to improve
Finally very slow progress, please work on other features.
Need to be able to view bill pay addresses
Need to be able to view bill pay addresses to make sure they are correct or change them. I haven’t found where it is possible to do that.
