Untrained staff
Non existent customer service Call centre, relationship manager and online chat all say completely different things Slow and unhelpful I have been with the bank for 20 years . There is no help from them and have untrained staff
Customer Service is nonexistent
App works well, tho some steps are either not available or difficult to navigate.
Emails and returning phone calls is nonexistent. Extremely disconcerting!
Emails and returning phone calls is nonexistent. Extremely disconcerting!
excellent services
great job
Unable to sent transfer
HSBC expat are unable to complete an international transfer, and unable to tell me why for more than a year. For an expat account this should be their core business. Customer services is awful to nonexistent even when classed as a high value customer with a relationship director. Truly awful.
Good app, so-so customer service
The app itself is fine and works as well as any other banking app I’ve used. But HSBC’s customer service is not that good. I stopped getting confirmations for my payments and after more than two months it’s still not fixed. It can take weeks (if ever) to get a reply to an email inquiry, and then they prefer to call you back which never works due to the 8 hour time zone difference - and if you call them it can be very expensive! I’ve had the same experience with past inquiries, it’s always super slow communication and sometimes no reply whatsoever.
Show more
