Secure Volunteer User Reviews

Name: Secure Volunteer
Rating: 1.9 (18 reviews)

Secure Volunteer

Background Investigation Bureau, LLC

🔧 Utilities

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100% JUNK

Why does this even exist? The app freezes and you literally cannot click on anything in the app. The only thing that works is opening the app but nothing else. What a joke of an app…

BradleyP82

4 months ago

Awful app

I would love to report how awful this app is but even the reporting process is complicated. The app will not load on the Home Screen, so i can’t access anything at all.

Pcb801

10 months ago

Two picture ID failure

Got all the way through the creative account portion trying to upload a picture of my ID and it’s not allowed because there are two pictures on it. I tried multiple times.

Filthy MF

a year ago

Won’t allow me access

This app isn’t very user friendly. The app doesn’t allow you to enter your birthdate, only the date of the day you’re trying to enter info. Now when I try to open the app, it says no card found. Ugh, so difficult!!!

mandbum

a year ago

Network Failed

Garbage. Keep getting a “network failed” message. Phone/Text feature is limited. So unnecessary, no Authenticator option either. They don’t update the app much either. I hate that my information has to be here.

AppleADayUser

a year ago

Just won’t let me in

I’m trying to create an ID, but it won’t let me. It just keeps saying the network won’t work. I’ve tried it on Wi-Fi and I’ve tried it on cellular data won’t work.

What else can I do?

a year ago

Can’t enter birthday

I can’t create an account because the birthday selection doesn’t allow you to pick November or December.

anotherreviewer12

2 years ago

Helpful

Thanks. Went through the flow smoothly!

khurramzam

2 years ago

Ridiculously and unnecessarily complex

Two different accounts for the same ID system. No choice but to enter highly sensitive personal information into TWO DIFFERENT LOCATIONS to get this done. I would NEVER share this information like this if it didn’t involve my child. And this company KNOWS IT. If my identity gets stolen, this is the first place I will come to investigate where it was stolen.

enoughgarbage withthenick

3 years ago

Use Apple Wallet Instead

I can't login to the app even though I can login to the site with the same credentials. It doesn't even recognize my email and phone number for a reset.

Why is this app even needed? Just issue an id through the Apple Wallet.

Luki4

3 years ago

Response from developer

Thank you for taking the time to share your feedback with us. We're sorry to hear about the login issues you've encountered. Regarding the suggestion to issue an ID through the Apple Wallet, we appreciate the feedback and understand the convenience that such a feature could provide. We are constantly exploring ways to improve the user experience, and your input will be taken into consideration as we continue to enhance our app's functionality. In the meantime, we would like to assist you in resolving the login problem you're facing. Please reach out to our customer support team at clientservices@bib.com so we can look into the issue further and provide you with a solution. We are committed to ensuring that you can access our services seamlessly, and we want to make this right for you. Thank you for choosing BIB and for bringing this matter to our attention.