SecureSmart

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Alula Holdings, LLC

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About

Control your home security system remotely. Receive real-time notifications for events like door openings or motion detection. Automate smart devices with custom scenes and recipes to match your daily routines.

✓Remote security system control

✓Real-time event notifications

✓Customizable zone configurations

✓Smart device automation (scenes/recipes)

✓Cloud video storage

✓Flexible IP camera support

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What users say

Summarized from real user reviews of SecureSmart. Based on 149 reviews and a 4.3/5 average, it highlights the 15 positives and 68 negatives reviewers mention most about this Lifestyle app.

Positive things

👍Works great for customers
👍Integration with Alula
👍Convenient remote arm/disarm
👍Useful for programming/alerts
👍Love the keypad feature
👍New version fixed complaints
👍Good live camera view
👍Fast home automation
👍4-digit PIN feature
👍Garage door openers added
👍New look is easier to see
👍Event log tracking
👍Excellent and easy to use
👍Intuitive and great graphics
👍Works perfect after redownload

Negative things

🐛App crashes frequently
🐛Does not connect to alarm
🐛Cannot arm/disarm alarm
🐛Keypad removed from app
🐛Update not user-friendly
🐛Numbers too small, no color
🐛Disarm button gone
🐛Doesn't work half the time
🐛App went offline
🐛Needs update for 2018 tech
🐛Refuses to load/frozen
🐛FaceID authentication issues
🐛Logged out, cannot log back in
🐛Not compatible with iOS
🐛Constantly offline, slow refresh
🐛Little delay arming/disarming
🐛Locked out of physical keypad
🐛Slow to load real-time info
🐛Useless, takes too long to set/deactivate
🐛Glitchy, can't tell if set
🐛Nothing happens when trying to arm/disarm
🐛Almost never works for arming/disarming
🐛App sporadically not working
🐛Prior version slow, new version fails to connect
🐛Does not provide fully functional keypad
🐛No audible sound for alarms
🐛Paid upgrade works 5% of time
🐛Slow to load, inconsistent arm/disarm
🐛Extremely unreliable, alarm goes off
🐛Says refreshing for hours
🐛Says disarmed when armed & vice versa
🐛Garbage, slow to connect/view events
🐛Slower than molasses, long response time
🐛So slow it appears not to work
🐛Doesn't work on iPhone
🐛Doesn't work most of the time
🐛Constant authentication errors, freezes
🐛Displays alarm status disarmed all the time
🐛Takes forever to confirm arming/disarming
🐛Requires restarting almost every time
🐛Does not communicate well with panel
🐛Shows alarm off when it's on & vice versa
🐛Doesn't work at all, shows refreshing
🐛"Refreshing" 90% of the time
🐛Sound not playing for notifications
🐛Lots of bugs
🐛Hangs, doesn't authenticate/refresh
🐛Authentication errors, doesn't arm
🐛Very unreliable, authentication errors
🐛Stopped working, refreshing and hangs
🐛Very limited, no push notifications
🐛Takes too long to send commands
🐛Crashes too often
🐛Keypad display not updated without refresh
🐛Extremely slow or hangs a lot
🐛Doesn't work at all, refreshing then blank
🐛Authentication error
🐛Prettier but plagued with issues
🐛Not being able to arm or disarm
🐛Often shows wrong state, authentication error
🐛New version screen resolution problem on iPad
🐛Arming with TouchID arms in stay mode
🐛Even worse after update, useless
🐛Cannot get username/password sent
🐛Automatically closes app, refuses to open
🐛Syncing for hours
🐛Optimized for iPhone 5, not iPhone 6
🐛Push notifications not implemented correctly

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What's New in SecureSmart

3.31.6

May 27, 2026

- Improve camera handling of push notifications on cold starts on certain cameras. - Resolved identification and handling issues on certain panels. - Fixed some bugs with the messenger and notifications. - Fixed a "Disarming..." indicator that could remain on screen after the system had disarmed. - Improved camera/doorbell support on certain devices. - The watch app now supports zone statuses. - Fixed an incorrect orange settings indicator on certain cameras until the SD Card screen had been opened. - Fixed a sensor zone occasionally listing the same state twice (e.g., "Tampered | Tampered"). - Activating or deactivating a scene on a multi-partition panel no longer resets the scene to partition 1. - Scanning certain non-validated cameras now shows a clearer prompt with options instead of failing partway through pairing. - Added motion tracking support for compatible cameras where the feature was missing. - Fixed several issues on multi-partition systems, including incorrect arming options and zones disappearing when switching partitions. - Improved sync of arming state and user permissions when returning to the app. - Reduced flicker and faster app launch on accounts with multiple systems. - Fixed a spurious "Failed to grant access" message when adding a user. - Fixed a rare crash when handling push notifications. - Disabled partitions are no longer shown on device, zone, and scene cards. - Improved the camera Event Reporting toggle with a loading indicator while changes apply. - Misc. bug fixes and improvements.

User reviews

Crashing

After logging in I go to cameras and the app crashes

Alarmteck

2 years ago

Not working in iOS 17

The last update took a great simple app and overly complicated it. Now it does not connect to my alarm system after iOS 17 update.

ware.bob

3 years ago

Works great

I use this app with all my customers and they love it! I personally use it for my own home security system as well, love the integration Alula offers. They’ve really been on their game lately, can’t wait to see what new things they’ll have to offer in the future!

shturin

4 years ago

Poor app

I can’t arm or disarm my alarm from the app. The keypad is removed from app

MariaSofiaBela

5 years ago

Garbage

Zero stars
Had to give it 1 star to submit

enough Censorship

5 years ago

See 63 more reviews

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