MAD
Help support is useless. After requesting refund within minutes, it was denied without giving a reason.
Response from developer
Dear mag96241, thank you for your feedback. We sincerely apologize for the inconvenience caused. We understand that you may have had a misunderstanding during the download process, and we deeply regret this. Our application is an independently developed tool designed to help users solve problems related to [core functions such as: device connection. If you have any questions about our service or need assistance, please feel free to contact us via email, and we will do our best to help you. If you have any questions, please feel free to contact our customer support support@taosoftinc.com.
there would be a fee
that there would be a fee. During the setup process you must select a Bluetooth security device protection for 8.99 A WEEK before you can complete the installation process on your phone. It would have been more convenient to be able to know this information before purchase. Therefore, I am returning this device. Seems very deceiving even if you can cancel this fee at anytime.
Response from developer
I'm Brook from TAO SOFT TEAM. Please rest assured that our application is a formal application that has been officially reviewed by Apple and will not engage in any fraudulent activities. Thank you again for your support and understanding. If you have any questions, please feel free to contact our customer support support@taosoftinc.com. Thank you again for your support and understanding.
App is a scam
Response from developer
Dear user, we appreciate your feedback. We are well aware of your trust and expectations in our application, and we also take your concerns seriously. Please believe that our application is legitimate and legal, and we will not engage in any fraudulent activities. Thank you again for your support and understanding.
Private property
Response from developer
Hi, 👁️watching you! Thank you for liking this app, it is our motivation to keep working hard.
Subscription
Response from developer
I'm Brook, your dedicated agent. Please describe your problem in detail and contact us at support@taosoftinc.com, we will be happy to help you.
GNCC Indoor Cam
that there would be a fee. During the setup process you must select a Bluetooth security device protection for 8.99 A WEEK before you can complete the installation process on your phone. It would have been more convenient to be able to know this information before purchase. Therefore, I am returning this device. Seems very deceiving even if you can cancel this fee at anytime.
Response from developer
Dear Crowns1929, if you need any assistance, please don't hesitate to contact us. support@taosoftinc.com. Thank you again for your support and understanding.
Hate it
Response from developer
Dear 4774coo, if you have any questions, please feel free to contact our customer support support@taosoftinc.com.
Did not work with my RING device - No way to contact them! Do not purchase if you have RING.
Response from developer
Hello, Karen MdeC! I am very sorry for not bringing you a better product experience. We will do our best to improve product quality and after-sales service to ensure you get a better service experience. Please feel free to contact us. support@taosoftinc.com Thank you for your understanding and support.
Rip off
Will charge you
REFUND
Rate
Response from developer
Dear Racyph. Thank you for sharing your thoughts with us. We completely understand that pricing is an important consideration, and we appreciate your honesty. If you have any concerns or would like to discuss your experience further, please feel free to reach out to us via email at support@taosoftinc.com. We’re always here to assist and would love to hear more from you!
Disappointed
This was never mentioned when I purchased the cameras.
I am returning the cameras and hope that you notify potential customers that there is fee to use the cameras.
Thank you
Response from developer
Hi, DM 55, we understand that paying for an app can be a big decision. Your support enables us to keep the app running, enhance its features, and provide the best possible experience for all our users. Please feel free to contact us. support@taosoftinc.com
Bait & switch
I have the cameras repackaged and will return them tomorrow.
Don’t waste your time unless you’re willing to buy their packages….which by the way are much more than professional grade security services!!
Response from developer
Dear user, we appreciate your feedback. Our application provides a variety of functions and services. In order to ensure that we can continue to provide high-quality products and services, we need to charge a certain fee. Sorry for the inconvenience caused to you, we have received your feedback and we will deal with it as soon as possible. Thanks for helping us with your suggestions.
Refund!
Response from developer
I'm Brook from TAO SOFT TEAM. If you need any assistance, please don't hesitate to contact us. support@taosoftinc.com Thank you for your understanding.
Why?
Response from developer
Hi, Returning Camera. Your payment helps us to invest in the continuous development and enhancement of the app, allowing us to bring new features, improvements, and a seamless user experience your way. We value your feedback and suggestions! Thank you again for your support and understanding.
Refund!
Terrible
Response from developer
Hello, OPL listener! Can you describe in detail the issue you are experiencing and contact us at support@taosoftinc.com? Thank you very much for your interest in our application.
Ring - Home Entry
Response from developer
Dear 2 elephants, thank you for liking our app and hope for continued support.
Scam app
Response from developer
Hello, B-s-life! Our application provides a variety of functions and services. In order to ensure that we can continue to provide high-quality products and services, we need to charge a certain fee. Thank you again for your support and understanding.
