Sennheiser Smart Control Reviews: Is It Legit?

Sennheiser Smart Control
Sennheiser Smart Control
Sonova Consumer Hearing GmbH

Customer Experience

Positive experience23.1% of reviews
Neutral12.4% of reviews
Negative experience64.6% of reviews

~ Based on 1,591 written reviews from the US App Store.

What users say about Sennheiser Smart Control

Is Sennheiser Smart Control Safe?

Sennheiser Smart Control has mixed safety signals based on user ratings. AppsHunter Safety Score for Sennheiser Smart Control is 68/100.

This assessment is based on 1,539 user ratings, with an App Store average of 3.4/5.

Safety Analysis

58.6% of ratings point to a safe experience
5.0% of ratings suggest some concerns
36.4% of ratings point to a risky experience

~ Based on 1,520 App Store ratings for Sennheiser Smart Control.

Is Sennheiser Smart Control Legit?

Sennheiser Smart Control appears to be a legitimate app. AppsHunter Legitimacy Score for Sennheiser Smart Control is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Crash

App keeps crashing when trying to use the personalisation setting.

Often fails to find headphones

My headphones connect to my iPhone every time, but the app often fails to find them. It’s really annoying.

Please Update for iOS27

The app doesn’t calibrate soundbar and does odd things. Was ok on os26.

Update the app - It's broken

Spent over $2.5k on the sound bar and now the app doesn't work because of lack of updates. Update your app!

It needs some hot fixes

The app for the most part isn’t that bad but for the past 3 months I haven’t been able to lower or increase my sub volume because it bugs out and kicks me out of the adjustment screen

Sound Personalization Crashes

The app works really well. It responds instantly with the headphones. The custmization options are great, too. The only problem is the sound personalization: it works when you’re setting it up until the last step, at which point the app crashes instantly.

L’application

Mise à jour sa bogue

Broken since iOS 27

You can’t adjust the sliders since iOS 27 came out (recently). Please fix.

App and soundbar no longer friends!

As of October 2026 the app and soundbar seem to have fallen out. App finds soundbar but does not display settings so cannot fine tune audio. Have to make do with basic settings on controller. Sennheiser please fix this issue and it is preventing an exceptional product from fully displaying its capabilities which is a real shame.
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Doesn’t work properly on iOS 27

Dragging any of the slider UI elements causes the page to reload, so unable to change volume, EQ settings, even Dolby settings under advanced

Luckily, for the Ambeo Plus at least it can be managed in web at http://ambeo/#/

Unstable

App is worthless on iOS 27. I can’t adjust any settings on my Ambios Max soundbar.

iOS 27 Update

When can we expect an app update to fix the broken settings GUI?

I’ll use the web interface…

Current iOS issues

This app is having MAJOR issues with current iOS. Resetting itself and being very touchy when using sliders. Freezing.
Historically, this app works like 75 percent of the time as designed before the update.

Awful

Every time I use my soundbar mini, several times a day, either with Bluetooth from my phone or hdmi from my tv, I have to try and reconnect the app and end up deleting and reinstalling it while “switching off and on again” the soundbar. Completely useless. It makes the user experience of the soundbar constantly frustrating. Yes it can be used without the app, but you’re left guessing what setting it’s on.
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Won’t work until you fix the bugs with IOS 27

The app works great usually but with the new IOS27 it’s got some bugs. Please fix and I’ll delete this. Thanks
P.S. I didn’t know how else to contact you guys so forgive this method. Cheers

Crashes with IOS27

The app failed to add and setup AMBEO soundbar in IOS27

Doesn’t work well

My soundbar fell of synce and I can’t delete it and get it back working

Totally broken by iOS 27

This app was essential to the many tone volume and eq settings on the top of the range sennheiser sound bars. It now crashes if any change is made to settings making impossible to adjust the subtle settings on sound bar

Doesn’t work on iOS 27

Unable to adjust the sliders for EQ presets or change the volume on iOS 27, the screen keeps refreshing when dragging the sliders around

Reinstalled the app and the same issue happens… brilliant

Fix the bugs with IOS 27

The app works great usually but with the new IOS27 it’s got some bugs. Please fix and I’ll delete this. Thanks
P.S. I didn’t know how else to contact you guys so forgive this method. Cheers