Having error always
This app reset my septa card every month and there are a lot of trouble to sign in again. I’ve used it for a year and this problem was still not fixed
Forget user friendly cause this app is not that
Because some of the Kiosk in the stations are not safe to use , I look forward to loading money on to my card. But, because of the glitches and cannot remember my password and user name I would have to end up going to one of the unsafe kiosk to use to place money on my keycard.
Not user friendly
The "plan my trip" had me walking to terminal B to reach my destination instead of the terminal I was at. The live chat also gave me wrong info.
Works with no problems
Works great every time I need to use the trains. I can’t say nothing wrong to be honest
stop changing stuff
why would it make more sense to put train stops in alphabetical order instead of the order of the stops, change it back omg
Ok
Works okay. Sometimes times are inaccurate.
Schedule and live trips have no bearing on reality
I find the schedule information in the map,especially for trolleys, has no connection to reality. Incorrect live trip information, trips that show up as cancelled only after the scheduled arrival time has passed. This level of unreliability is completely inexcusable.
This app is not user friendly
All I’m trying to do is plan a rail trip to see when the train will arrive to pickup someone at the station and I can’t get it to do that
Inaccurate
No notice when a ride is canceled, map tracking is intermittent, can't rely on the information presented
Great when working
But they have got to fix the new password being requested constantly. God forbid you forget your monthly password - you get stuck in an endless loop between the app and website!
UI is a mess
This app is trying to do way too much at once. The user interface is extremely cluttered and nonsensical to read at a glance, which makes reading schedules way more unintuitive than necessary. The old app only listed bus/train departure times, which was easy to understand and consistent across both the app and traditional schedules. This one tries to show me everything at once: departure times, walk times, arrival times, trip duration, etc. This obfuscates the information i actually need and makes it confusing to read at a glance. Missed buses more times than i can count because of this app, and that never happened with the old version.
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Won't update
Can't update the app. Doesn't matter because septa sucks anyway.
App Won’t Download
App won’t update/nor can I download the app again since the latest app update today
Inaccurate and glitchy
Some nice features like the favorited routes/stops are helpful. The idea behind many of the features are great but are very glitchy to the point it isn’t worth trying. For example, the app doesn’t stay logged in and the password needs changed way too often (every few months). The login from the app doesn’t work and often have to resort to using the browser version. Additionally, the “live tracked” schedules sound good in practice but are somehow inaccurate all the time. They show buses that aren’t coming; they fail to show buses that are coming; the schedule is often off by 15m+
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App sucks
The app as constructed does not give real time info and the information it does give is is difficult to interpret
Truly useless, and keeps getting worse!
Times are inaccurate or buses just don’t show up. Buses often aren’t tracked but then suddenly appear past the stop you’ve been waiting for. Cancellations don’t show until the last minute or even after the bus was supposed to arrive. I’m continually surprised by how this app keeps getting worse when it’s already so terrible.
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Terrible App
I can never log in! So I can’t view my Septa Key balance or add funds through the app. I just stopped using the app cause that’s the only good reason for it. Needs a serious update.
Brownie
Why the west bound T schedule doesn’t appear at the trolley stop 13th and Market
Inaccurate live data
The app is terrible, unreliable, worse than nothing. Yet again it shows a bus coming, moving on the app, then it disappears and resets. Such garbage! Septa you’re driving away your customers!
Worse app
I wouldn’t recommend anyone to use this app.
