Horrible
This is one of the most unintuitive and poorly designed UIs I’ve ever had the displeasure of using in my life. Why does this app log you out randomly every 3-6 month? Why is there a separate app just for parking?
Poor
Trains are very poorly run, this form of transport is clearly underfunded
Phantom Buses
This is becoming a more frequent issue on this app. Bus isn’t listed as cancelled and is shown traveling along its route toward the stop…and then right past it. The ability to reload the Key card is nice, but the schedule is unreliable.
Inaccurate bus schedules
Google map is 100% more accurate based on my experience
Never right
It said 16 minutes until the bus would be at the stop. I walk out my door and down my driveway and then it says 2 minutes… like what? Now my food is getting hot sitting outside at the stop… I need atleast 10 free rides to make up for this. Fuc7king ridiculous!! Fuc7king idiot fuc7ks!
Not accurate
The app doesn’t correctly show the location of buses, and doesn’t indicate when a bus is running early. Too many times the map shows the bus on the way to my stop, and “on time”, then when no bus arrives, suddenly the map shows the bus much further down the street past my stop.
Having error always
This app reset my septa card every month and there are a lot of trouble to sign in again. I’ve used it for a year and this problem was still not fixed
Forget user friendly cause this app is not that
Because some of the Kiosk in the stations are not safe to use , I look forward to loading money on to my card. But, because of the glitches and cannot remember my password and user name I would have to end up going to one of the unsafe kiosk to use to place money on my keycard.
Not user friendly
The "plan my trip" had me walking to terminal B to reach my destination instead of the terminal I was at. The live chat also gave me wrong info.
Works with no problems
Works great every time I need to use the trains. I can’t say nothing wrong to be honest
stop changing stuff
why would it make more sense to put train stops in alphabetical order instead of the order of the stops, change it back omg
Ok
Works okay. Sometimes times are inaccurate.
Schedule and live trips have no bearing on reality
I find the schedule information in the map,especially for trolleys, has no connection to reality. Incorrect live trip information, trips that show up as cancelled only after the scheduled arrival time has passed. This level of unreliability is completely inexcusable.
This app is not user friendly
All I’m trying to do is plan a rail trip to see when the train will arrive to pickup someone at the station and I can’t get it to do that
Inaccurate
No notice when a ride is canceled, map tracking is intermittent, can't rely on the information presented
Great when working
But they have got to fix the new password being requested constantly. God forbid you forget your monthly password - you get stuck in an endless loop between the app and website!
UI is a mess
This app is trying to do way too much at once. The user interface is extremely cluttered and nonsensical to read at a glance, which makes reading schedules way more unintuitive than necessary. The old app only listed bus/train departure times, which was easy to understand and consistent across both the app and traditional schedules. This one tries to show me everything at once: departure times, walk times, arrival times, trip duration, etc. This obfuscates the information i actually need and makes it confusing to read at a glance. Missed buses more times than i can count because of this app, and that never happened with the old version.
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Won't update
Can't update the app. Doesn't matter because septa sucks anyway.
App Won’t Download
App won’t update/nor can I download the app again since the latest app update today
Inaccurate and glitchy
Some nice features like the favorited routes/stops are helpful. The idea behind many of the features are great but are very glitchy to the point it isn’t worth trying. For example, the app doesn’t stay logged in and the password needs changed way too often (every few months). The login from the app doesn’t work and often have to resort to using the browser version. Additionally, the “live tracked” schedules sound good in practice but are somehow inaccurate all the time. They show buses that aren’t coming; they fail to show buses that are coming; the schedule is often off by 15m+
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