Slow
App is always super slow never saves any of the information that I put in there. The photo section the delete button doesn’t work. This app needs a major update and it needs to be updated regularly. I’m always constantly having issues with it and if you added a feature to wear when you upload something or a piece of information it would save when you have service. cause I don’t always have service in areas.
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Needs serious improvement
We use this app for work its extremely slow to upload pics or basically do anything on . If you really have used this app and your not just some one who has a vested interest in its success writing a phoney glowing review , theres no way you'd rate it anything other than 1 maybe 2 stars .
Useless when you are out of cell service range
This software is 100% useless when you are out of cell service range.
New feature
Away such as a checkbox or a way to draw a line through parts of the job descriptions when there’s more than one thing that needs to be done so for example, number one you need to replace this and then number two you need to replace that or look at etc. That way if another tech comes behind you, they can see by the notes what’s been done so they don’t have to do a complex teardown sometimes to see before they know just an idea it’s not everybody leaves note
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Pro User
I have tried for one month only. Then, I had to leave due to several reasons. 1. Characters (tittle bars) were too small (no adjustable) on mobile app that made my eyes very tired. 2. All characters were in RED FONTS. That also contributed to my eyes tiredness. 3. Poorly UI - tittle bars were not bold to contrast with others. Thus, it took little time for me to look for the tabs. That were also applied true to “Inventory management features”. The tittle bars were in tiny fonts. It was very hard to read on mobile app. On the other hand, I love 95% of the features. I regret to leave it. I wish they could correct above issues. Then, I will come back.
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Not a bad app
This app works great for the most part. The one thing I wish they would add on a job status option screen they had a cancellation option.
Terrible
Service fusion had had the ability to be a good program but it falls short on all accounts. The reporting is terrible and it can’t manage sales tax. Find a different program for your business.
Much better than the other service T
Used the other service program for years and fusion is so much easier to use. However, please update with e following options.
Please add a correction time in case you forget to clock in or out then the supervisor can approve the change.
Please make it so I can upload videos.
Other than that it’s a great program
Please add a correction time in case you forget to clock in or out then the supervisor can approve the change.
Please make it so I can upload videos.
Other than that it’s a great program
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Lacking simple features despite being years old
I use this app as an audiovisual service technician. I use it to clock in and out daily, which has always been reliable no matter signal quality. Unfortunately, there is no feature to go back and change when I clock in/out when I do forget to.
Another simple feature I would really appreciate would be notifications right when my boss assigns me tasks/jobs. Sometimes I check this app in the morning and there is nothing there. Three hours later, there is. Sometimes my managers are so busy, they forget to communicate that. A simple app notification would be great.
Theres a cool notes feature per job, but we frequent these locations often. Under info -> customer details, we are able to pull up all old job docs. It would be great if there was a notes tabs so we pull up all previous notes listed without visiting old jobs. That would help us scroll through tips while we revisit these sites.
Please add more features!
Another simple feature I would really appreciate would be notifications right when my boss assigns me tasks/jobs. Sometimes I check this app in the morning and there is nothing there. Three hours later, there is. Sometimes my managers are so busy, they forget to communicate that. A simple app notification would be great.
Theres a cool notes feature per job, but we frequent these locations often. Under info -> customer details, we are able to pull up all old job docs. It would be great if there was a notes tabs so we pull up all previous notes listed without visiting old jobs. That would help us scroll through tips while we revisit these sites.
Please add more features!
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Room for improvement
The app overall is ok. My main gripe about the app is that I wish it would notify you when a job has been added. I don’t use the app day to day like our techs so I don’t check it often. Being notified of dispatch adding a job to me would be very beneficial.
NEEDS MORE DESKTOP FEATURES
The mobile app is very limited.
Biggest complaint is no Dark mode for both desktop and mobile. We are in 2024 and don’t like being blinded by the bright white light all the time.
Also, in mobile it’s frustrating having to click “more” if I want to keep scrolling for customers. Just show all of them at once!
I wish Service fusion was more like Monday . Com
Biggest complaint is no Dark mode for both desktop and mobile. We are in 2024 and don’t like being blinded by the bright white light all the time.
Also, in mobile it’s frustrating having to click “more” if I want to keep scrolling for customers. Just show all of them at once!
I wish Service fusion was more like Monday . Com
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App is pretty bad
I certainly wish that service fusion in general would be better, but this app is next to useless. For what we pay there should be massive enhancements to everything but especially the app. I haven’t noticed a single upgrade in the multiple years we’ve had this program except the price. It’s just barely more than an app just to say you have an app as part of your software.
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Needs improvement
I’m reading the reviews, I wonder if “you” are? Because my issues with the desktop, and technician, are the same problems I'm having. Start reading, and get fixing. If it takes more than a month to issue a resolution for a bug, then you’re really not worth our time.
Frustrated
Been using the app as a tech for about 6months now and it’s been the same since the start of my usage. I’ll be focusing on just the issues I see. Anything after you select the task/site your working on. The app turns super slow, crashes or freezes. It’s a mixture of all that every time for every day I use it for months now. And it can be a brand new task folder created and you’d still get all the issues I mentioned.
As a tech, the last thing you want to do after completing a job is to sit down and literally be at the mercy of the app and pray you can get out without having any issues submitting deliverables.
The concept is there with the app and it has the tools it needs. It’s just about the execution of it not keeping up to todays standards on high pace efficiency that it’s lacking.
As a tech, the last thing you want to do after completing a job is to sit down and literally be at the mercy of the app and pray you can get out without having any issues submitting deliverables.
The concept is there with the app and it has the tools it needs. It’s just about the execution of it not keeping up to todays standards on high pace efficiency that it’s lacking.
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Keeps closing
Needs and update ……keeps closing when opened
Really good, but definite room for improvement.
The whole Service Fusion desktop program and mobile app are great, overall. But I’m in a position where I need many of the desktop browser features, while on the road, and it’s just not made for this.
There is no Mobile Browser usability to speak of, and the app features are so restricted (even with full permissions) that it’s literally only suitable for the technician to get the job at hand done.
Any feature requests or general bug reporting can only be submitted from the desktop browser, making it impossible for the field technician to submit them with an accurate description.
For the stereotypical service manager chained to the office, and mindless worker-bee field techs, this is golden. But things can definitely be improved for more adaptability.
There is no Mobile Browser usability to speak of, and the app features are so restricted (even with full permissions) that it’s literally only suitable for the technician to get the job at hand done.
Any feature requests or general bug reporting can only be submitted from the desktop browser, making it impossible for the field technician to submit them with an accurate description.
For the stereotypical service manager chained to the office, and mindless worker-bee field techs, this is golden. But things can definitely be improved for more adaptability.
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Current review of App
Good app. Works well when I have service. Would be nice to incorporate a offline mode that’ll sync up once I have service again, even if I had to hit a dedicated sync button.
Problems
With the latest update it does not allow me to take photos from my photo gallery even if I have all the access permissions, now I have to do it one by one.
Current review of App (as of January 2024)
App is not bad in most cases. I understand it won’t work if I have poor or no signal. Would be nice to have an offline mode that’ll sync when I get good service again. As of the newest update, I could not select “pick from gallery” on my iPhone. I could only select “other” and then upload one single photo at a time. Used to be able to upload 15 photos at a time. Please fix this bug. I asked some of my other coworkers who have said the same thing. Is this a bug or a setting my management has changed for us techs?
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Photos
Are the photos coming out in format? question mark after adding it to the app
