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Service Works Pro

Service Works Pro

Field Service Management App

245 ratings
15 reviews
💼 Business
📊 Productivity
Free

Details

Released
January 14, 2020
Updated
October 27, 2025

Features

Developer

Suparba Panda
✨Promote your app ✨
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Reviews summary↘︎
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📝10+ tags
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🔄6+ apps
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❓5 answered
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📦w/o updates
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About

Manage your entire service business from your mobile device. Streamline operations, track employee time, and handle invoicing and estimations efficiently. Gain visibility to make informed decisions for business growth.

✓Schedule jobs
✓Track job completion
✓Send invoices and estimations
✓Employee time tracking
✓Manage parts and inventory
✓Group and customer messaging
Show original description

What users say about Service Works Pro

Reviews of Service Works Pro are mostly negative: the Business app is rated 4.3/5 from 245 App Store ratings. What users like most: genuinely easy to use, clear and easy to read/navigate. Top complaints: never works correctly, consistently mixed up calls. Summarized from real user reviews.

Positive things

  • 👍Genuinely easy to use
  • 👍Clear and easy to read/navigate
  • 👍Fair pricing, better than most
  • 👍Good structure
  • 👍Offers part ordering system
  • 👍Integrates with appliance part companies

Negative things

  • 🐛Never works correctly
  • 🐛Consistently mixed up calls
  • 🐛Not ready for market
  • 🐛Difficult to reach customer service
  • 🐛System updates cause issues
  • 🐛Makes simple tasks complicated
  • 🐛App works mediocre
  • 🐛On-boarding is a disaster
  • 🐛Financial reports unreliable
  • 🐛Too expensive
  • 🐛App does not work right
  • 🐛Payment system is a stress
  • 🐛Functionality constantly decreases
  • 🐛Impossible to answer customer questions remotely
  • 🐛More than tripled monthly cost
  • 🐛Constant learning curve
  • 🐛Never glitch free
  • 🐛Slow support
  • 🐛Requires a lot of free time to fix kinks
  • 🐛Problematic for the price
  • 🐛Developers have to search for solutions
  • 🐛Help videos rarely pinpoint exact problems
  • 🐛Don't want to keep taking training
  • 🐛Glitches should be rare for the price
  • 🐛Nothing else works
  • 🐛Unresponsive and unuseful
  • 🐛Waste of money
  • 🐛Cannot give cost of second estimate
  • 🐛App does not work well
  • 🐛Sending too many in-route messages
  • 🐛Aggravates customers
  • 🐛More bugs than a house
  • 🐛Frustrating experience
  • 🐛Disconnect with overseas developers
See all reviews

What's New in Service Works Pro

6.28

October 27, 2025

Users can now add notes to both Jobs and Trips. Users can also view the complete history of notes for better tracking and context.

User reviews

Most RecentHighest RatedLowest Rated

Never Works Correctly

New parts list is a joke never works right. Also consistently mixed up my calls.
VVagtasticVouyager

I think it's great

Genuinely easy to use
ZEZoraida Elenora

Not ready no customer service

This company is not ready.
BRBig Red56

System update

Every update something else goes wrong. difficult to reach customer service representatives..
NNot/happi

Clunky and not ready for market

This program makes simple tasks complicated. Highly discourage from using. App works mediocre on a good day, on-boarding is a disaster, and the financial reports the SW produces are unreliable. Strongly recommend looking at other options before using this program. We gave it a solid chance. Used it for 6 months, across 3 companies and 25+ staff. All of our staff had very similar experiences. Wasn’t worth continuing with. Decided to ditch the platform completely, even after paying in full for 3 licenses for 3 companies, as that would cost less than all the labour in trying to get the program to work properly. Save your time and keep your sanity…
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TThuperdave
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Developer apps

SWOpsCenter
SWOpsCenter

Centralize Field Operations

💼 Business

(5)

Free
See developer apps

User experience

🐞

Reported Bugs

10 issues

New parts list doesn't work

Bug

Mixed up calls

Bug

Updates cause new problems

Bug

Financial reports unreliable

Bug

Payment system issues

Bug

Functionality removed

Bug

Billing errors

Bug

In-route messages sent too often

Bug

App doesn't work well

Bug

Cannot give cost of second estimate

Bug
✨

Requested Features

4 requests

Add subscription feature

Feature

Make app function flawlessly

Feature

Allow cost for second estimate

Feature

Improve app functionality

Feature

FAQ

What does Service Works Pro do?

Service Works Pro is a field service management platform designed to help businesses run their operations from anywhere. It offers tools for scheduling jobs, tracking job completion, sending invoices and estimations, and managing employee time.

What are the key features of Service Works Pro?

Key features include job scheduling, job completion tracking, sending invoices/estimations, employee time tracking, managing parts required for service, receiving purchase orders, inventory item viewing, group messaging, and text messaging to customers.

Is Service Works Pro free to use?

Based on the provided information, the app is listed as 'free' and does not have in-app purchases or ads, suggesting it is a free application.

Who is Service Works Pro for?

This app is designed for service businesses that need a comprehensive platform to manage their field operations. It helps owners and managers gain better visibility into their business to make informed decisions for growth.

How does Service Works Pro help businesses grow?

By providing better visibility into operations and streamlining tasks like scheduling, invoicing, and time tracking, the app helps save hours each week. This efficiency allows business owners to focus on making the right decisions to expand their service business.