This app empowers service desk agents to manage and resolve end-user issues on the go. It offers out-of-the-box workflows for various departments and allows offline work completion. Leverage native device features for enhanced efficiency.
22.0.1
August 11, 2026
New: - Liquid Glass design updates across the mobile experience - Introducing ServiceNow Otto across mobile experiences - Redesigned settings screen with modern interface and expandable sections Fixed: - Push notifications redirect to a screen that reads ‘No data' - Error is thrown when user selects a chart from the ALP - Icon badge notification count is not cleared after notifications are read remotely - Images captured in-app are changed from portrait to landscape - Smart routing from list, form, and KB links to apps doesn't work - Focus does not start at the beginning of the page when selecting a location - Enhanced Chat citation links don’t work properly - Mobile questionnaire details text is cut off under the question - Smart assessment attachment upload fails on first attempt - A blank screen is observed on login despite successful authentication - Users can't be mentioned in the Activity Stream in Japanese - The checklist details screen is greyed out even if the ‘Available offline’ option is on - Submitting a secondary IFS causes attachments added to the original one to disappear - Images captured by the app camera or uploaded to a work order task have no geolocation data - Fix camera not showing on legacy form screens Detailed release notes can be found on the ServiceNow product documentation website.
MoreNew application v10.3.1 will be available in 1 - 2 days and should resolve the iOS 14 crash issue
ServiceNow Agent for BlackBerry is a mobile application designed for service desk agents to manage and resolve work requests on the go. It integrates with BlackBerry Dynamics Secure Mobility Platform for enterprise environments.
Yes, ServiceNow Agent allows you to complete work and manage assigned tasks even without an internet connection. This ensures productivity is maintained regardless of connectivity.
This app requires a ServiceNow Rome instance or a later version to function correctly. Ensure your instance meets this requirement before installation.
The app provides out-of-the-box workflows for IT, Customer Service, HR, Field Services, Security Ops, and IT Asset Management. Organizations can also configure and extend these workflows.
No, this application does not contain advertisements. It is designed to provide a seamless and focused experience for service desk agents.
ServiceNow Agent has a rating of 2.3 stars based on 3 user ratings. This indicates a mixed reception among its current user base.
ServiceNow Agent is available for both iPhone and iPad devices. It is optimized to leverage native device capabilities on these platforms.
The latest version of ServiceNow Agent is 21.3.0, which was last updated on April 29, 2026. This suggests a recent update, though specific update frequency is not detailed.
