This app empowers service desk agents to manage and resolve end-user issues on the go. It offers out-of-the-box workflows for various departments and allows offline work completion. Leverage native device features for enhanced efficiency.
21.5.0
July 2, 2026
Fixed: -Smart assessment attachment upload fails and an unanswered question error appears on 'Submit' -Captured image attachments saved in Display P3 color space cause color shift in non-color-managed viewers -Mobile questionnaires details text under the question is cut-off Detailed release notes can be found on the ServiceNow product documentation website.
MoreNew application v10.3.1 will be available in 1 - 2 days and should resolve the iOS 14 crash issue
ServiceNow Agent for BlackBerry is a mobile application designed for service desk agents to manage and resolve work requests on the go. It integrates with BlackBerry Dynamics Secure Mobility Platform for enterprise environments.
Yes, ServiceNow Agent allows you to complete work and manage assigned tasks even without an internet connection. This ensures productivity is maintained regardless of connectivity.
This app requires a ServiceNow Rome instance or a later version to function correctly. Ensure your instance meets this requirement before installation.
The app provides out-of-the-box workflows for IT, Customer Service, HR, Field Services, Security Ops, and IT Asset Management. Organizations can also configure and extend these workflows.
No, this application does not contain advertisements. It is designed to provide a seamless and focused experience for service desk agents.
ServiceNow Agent has a rating of 2.3 stars based on 3 user ratings. This indicates a mixed reception among its current user base.
ServiceNow Agent is available for both iPhone and iPad devices. It is optimized to leverage native device capabilities on these platforms.
The latest version of ServiceNow Agent is 21.3.0, which was last updated on April 29, 2026. This suggests a recent update, though specific update frequency is not detailed.
