SF INTERNATIONAL Reviews: Is It Legit?

Name: SF INTERNATIONAL
Rating: 3.61386 (101 reviews)

SF INTERNATIONAL

顺丰

🔧 Utilities

Customer Experience

Positive experience7.4% of reviews

Neutral5.3% of reviews

Negative experience87.4% of reviews

~ Based on 95 written reviews from the US App Store.

What users say about SF INTERNATIONAL

Reviews of SF INTERNATIONAL are mostly negative: the Utilities app is rated 3.6/5 from 101 App Store ratings. What users like most: convenient for sending books to China, fast delivery to Shanghai. Top complaints: missing Hong Kong area code, cannot track parcels, no collection code. Summarized from real user reviews.

Positive things

👍Convenient for sending books to China
👍Fast delivery to Shanghai
👍Good price compared to DHL
👍Prompt pickup service
👍Good service attitude
👍Convenient for life with SF
👍Fast time, good service
👍Convenient for checking packages
👍Can check what can be shipped and what cannot

Negative things

❌Missing Hong Kong area code
❌Cannot track parcels, no collection code
❌Unnecessary processes for parcel collection
❌Difficult and low-quality app
❌Expensive (3x EMS)
❌Cannot authenticate with non-Asian numbers
❌Stuck on terms and conditions
❌No chat support or customer service
❌No response from customer service
❌Incomplete functionality, different from in-store
❌Cannot use in Hong Kong (no +852 option)
❌Cannot cancel orders
❌Cannot agree to terms (privacy policy not shown)
❌Cannot see orders after shipping
❌App requests paste data from Safari
❌Charged custom duty twice
❌Tracking numbers don't work for complaints
❌Dodgy company
❌Cancelled order without informing
❌Ignored by customer service
❌Terrible service
❌Limited or unavailable tracking information
❌Difficult to reach customer service
❌Unreliable for international shipments
❌Confusing delivery responsibility
❌Clunky and difficult to set up
❌Slow delivery (over a month)
❌Package stuck in LA for weeks
❌Failed delivery attempts (user was home)
❌Customer service unresponsive
❌Never received package
❌Cannot do phone verification (no HK area code)
❌No China Hong Kong option
❌Cannot ship from China to China
❌Slow delivery (7 days for domestic)
❌High rates compared to normal couriers
❌Package left in the sun, concerns about battery
❌Poor customer service (no response)
❌App not stable enough to log in
❌Incorrect password and tracking number errors
❌Connection problems even with stable internet
❌Cannot log in (WeChat or phone number)
❌Network error, bugs not fixed
❌Worst overseas courier
❌OTD issues, parcel stuck
❌Customer support unhelpful
❌Order notification failure, requires reordering
❌No one answers phone calls
❌Cannot get past verification (no code received)
❌Booked a slot, no one came
❌Hotline says no one available
❌App not available in US store (mainland China version)
❌Web page errors out
❌Extremely annoying to use
❌No Hong Kong registration option
❌SMS registration cancelled
❌Suspected of collecting user information
❌Tracking number verification issues (phone number digits)
❌Ratchet app
❌Packages take forever to move
❌App is pointless
❌Boxes arrived beat up, damaged goods
❌Cannot receive verification code (Canada)
❌Extra charge for self-drop points
❌Cannot ship from China to China (iOS app)
❌Network issues wasted hours
❌Delivery man delivered without contact, obscure location
❌Grossly incompetent, no basic service
❌No WhatsApp message for location
❌Overseas urgent matters, use local courier
❌No one available during holidays
❌Poor experience with UK-China line
❌Relies on freight forwarders for international
❌Cannot track anything with customer service
❌International lines not comparable to domestic
❌Verification code not sent to phone
❌Cannot sign in with Apple/WeChat
❌Agreement and terms checked every time
❌Tracking takes more steps
❌Passport ID needed to track package
❌Cannot deregister account
❌Account deregistration button is a display
❌Customer service cannot resolve deregistration
❌Booked timing, no one came
❌Mainland China app not on US App Store
❌Did not adhere to scheduled pickup time
❌Package delayed for weeks (Australia)
❌UK not selectable despite being listed as available
❌App cannot sync with Web version
❌Files/photos uploaded in app not visible in Web version
❌Orders cannot be modified after placing
❌Issues communicated via email, not app/web
❌Bad courier attitude
❌Courier shouted at doorstep
❌Difficult to find complaint interface
❌No response after complaint
❌Confused, cannot use web login for app
❌Poor international package service
❌Unable to receive verification code (WeChat, Facebook, Apple)
❌Too expensive
❌User experience could be better
❌Cannot receive SMS for registration
❌Cannot ship from China outwards
❌Country/region list is empty
❌Hong Kong not found
❌Apple ID registration not working
❌Rubbish app, wrong password errors
❌Online ordering system confusing
❌Custom duty charged without proof
❌Pushing responsibility to agents
❌High tax rate (40%)
❌No official customs proof
❌Password requirements not working
❌User experience extremely poor
❌No clear instructions for pickup time
❌Need to prepare own parcel box
❌Cannot change order once placed
❌Cannot link to existing website account
❌Tracking shows blank screen
❌Prohibited item (Bluetooth headset) cancellation
❌Bluetooth headset prohibited by Chinese customs
❌Incorrect user ID or password prompt
❌Cannot login by app with laptop credentials
❌No selection for personal and enterprise login
❌Country list is empty
❌Registration not possible
❌App is useless
❌Verification code not sent
❌Cannot login
❌Cannot ship from China to outside
❌Country list empty
❌Hong Kong not found
❌Apple ID registration not working
❌Rubbish app, wrong password errors
❌Online ordering system confusing
❌Custom duty charged without proof
❌Pushing responsibility to agents
❌High tax rate (40%)
❌No official customs proof
❌Password requirements not working
❌User experience extremely poor
❌No clear instructions for pickup time
❌Need to prepare own parcel box
❌Cannot change order once placed
❌Cannot link to existing website account
❌Tracking shows blank screen
❌Prohibited item (Bluetooth headset) cancellation
❌Bluetooth headset prohibited by Chinese customs
❌Incorrect user ID or password prompt
❌Cannot login by app with laptop credentials
❌No selection for personal and enterprise login

Is SF INTERNATIONAL Safe?

SF INTERNATIONAL appears mostly safe based on user ratings. AppsHunter Safety Score for SF INTERNATIONAL is 72/100.

This assessment is based on 101 user ratings, with an App Store average of 3.6/5.

Safety Analysis

63.4% of ratings point to a safe experience

4.0% of ratings suggest some concerns

32.7% of ratings point to a risky experience

~ Based on 101 App Store ratings for SF INTERNATIONAL.

Is SF INTERNATIONAL Legit?

SF INTERNATIONAL appears to be a legitimate app. AppsHunter Legitimacy Score for SF INTERNATIONAL is 95/100.

Based on 95 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

No Hong Kong erea code

When I download this app in USA and try to log in by Hong Kong cell number, unfortunately, they don’t have Hong Kong erea code(852)

Ccatsindy

3 months ago

Stupid App

The App can track the parcel but not showing the collection code. However, I am unable to download the SFHK app.
It created so many unnecessary processes to collect parcels.

YYYL42

3 months ago

アプリが使いづらいし高い

中国製アプリとしてそこまで使いづらい低質なアプリを見たことなし、しかも料金がemsの3倍以上高い。誰使うのこれ？

Ffepoijwabfiueawopkz

3 months ago

Worst app ever

Cannot authenticate me because it wants some random phone number. Then app won’t work on my phone cause my number is not from Asia. Awful, awful app.

G3GM 33,,

4 months ago

Bug trash

Stuck on please agree to terms, already pressed in previous popup. You are a joke.

LLipbu

4 months ago

chat support function not working or no people at all

Don’t download and don’t use. 0 zero customer service staff

PPonyoboy

6 months ago

客服没有回应

一直问没有客服清关几天没有回应

周周波xjd

6 months ago

No customer service

there is no customer service for this app so if you have an issue like me there’s no way of reaching out to contact them, I also don’t know who delivers packages as such for this company but there come in cars with no identification, I’m mostly annoyed about the CS however as my package has 5 miles away from my house for 6 days now and it just keeps telling me to “wait in patience “ very frustrating don’t recommend

LALosers as

7 months ago

难用

功能不全很难用，跟线下门店宣传不一样

难难得写昵称8649

7 months ago

Can’t use in HK

For verification when logging in, there is no option use the phone number of +852 for Hong Kong.

I can’t use this app in Hong Kong.

XXncheiwjsbd

8 months ago

How to cancel the order?

Where to cancel the order?

NONeed to cancel order

8 months ago

適配未做好，無法使用

需登錄才可使用，按登錄按鈕提示「請先閱讀並同意服務條款與隱私政策」，但屏幕上並未顯示隱私政策，無法使用。

不不是俺

8 months ago

好垃圾

垃圾顺丰，寄件寄出去后看不到订单，试了好多遍都是这样

垃垃圾顺丰acf

8 months ago

Bad

App requests your paste data from safari! No way!

A colleague sent some samples and paid custom duty in China, I then got charged in Japan again and had to pay. None of their tracking numbers work to complain about being charged twice. This company is dodgy.

CCrazyfruitbat

9 months ago

Cancelled order without informing

Cancelled my order with no information whatsoever. When I called them out about not informing me at all, they just ignored me lol
Terrible service

CCocotemtem

9 months ago

Can’t track packages

I had a very concerning experience with SF International / SF Express. Tracking information was extremely limited and often unavailable, making it impossible to know where my package was. Customer service was difficult to reach and could not provide clear or consistent information. The service felt unreliable, especially for international shipments, and I was left confused about who was responsible for delivery. Based on this experience, I would not choose this shipping service again and would be hesitant to purchase from retailers that rely on it.

LBLenny Lenny B

9 months ago

Clunky

Difficult to set up & clunky to use.

JJSCHK

10 months ago

They suck

This company sucks my package should of been here a month ago is been month an week that is still in LA an is taking way to long for a sample thing they I will get it in 3 days an it been month an a week don’t recommend this company. Ask your supplier first who is shipping to if is SF international don’t buy don’t recommend this joke company

LCLikeminded f chicken

a year ago

Horrible

Said they failed to deliver my package because no one was home but I was home all day and they never tried to deliver it. Customer service didnt respond and I never got my package

𓃱𓃱𓀬𓃒𐂂␈𐂂𓀿𐂂𓃱

a year ago