Needs Updating.
Needs to be optimized for newer phones, I think. The drop down menus do not show a “Next” button after a selection, so I have to click out and redo the drop down. Viewfinder does not show the actual picture thats taken. I think the app uses a different camera lense (wide angle) for the actual pictures but the viewfinder uses the regular camera. No tap to focus, and no choice for camera lense switching needs to be changed. iPhone 15 Pro.
Android app worked better, surprisingly.
Android app worked better, surprisingly.
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Always having server issues
Haven’t been able to start one claim because I always get the same message about having issues with the servers
Adam Arbour is the best manager EVER!
Adam Arbour is the best service manager ever! He introduced us to this app, and it has saved our customers so much time. This really is the most efficient way to process a claim!
Great for Safeguard, dealers and contract holders.
The app is pretty good, so good it has prevented me from doing any on-site inspections for this company for some time now. This saves about $100 and 24-48 hour turnaround time on the independent on-site inspection. This app hurt my independent inspection business, but whomever decided to develop this deserves a raise, he just saved Safeguard tons of administration dollars by eliminating most independent inspections and sped the process up for their consumers. Brilliant!
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Ugh, what a pain
I have to use this app for work. It's a pain, when it works. It crashes in iOS 7 in the middle of claims, chokes my phone, and always marks claims as failed submissions. There is no way to communicate with the claim rep other then calling. Which that's the way they used to do it. It's a shame that some board member decided that this poor excuse for an app was an acceptable replacement for the claims reps and inspectors that lost their jobs to it.
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