No customer service?
Response from developer
I’m really sorry about this, and I completely understand your frustration. Please reach out to me through the “Send Feedback” button in the Settings. I’ll do my best to help get this sorted out.
Timing is everything!
Response from developer
Thank you so much for your kind words. It truly means a lot to hear that the app found you at the right moment in your journey. If there’s anything you’d love to see added or improved, feel free to share anytime. We’re building this with you in mind.
Give it a try
Response from developer
Thank you so much for sharing this beautiful reflection. It means a lot to hear that the app has been a safe space for you to explore your thoughts and emotions with compassion. Shadow work can feel overwhelming at times, and knowing that the app has been a source of support and guidance for you is exactly why it was created. We’re truly grateful for your words and glad to walk alongside you on this journey.
The Perfect Companion
Response from developer
Thank you so much for sharing this beautiful reflection. It means a lot to hear that the app has been a safe space for you to explore your thoughts and emotions with compassion. Shadow work can feel overwhelming at times, and knowing that the app has been a source of support and guidance for you is exactly why it was created. We’re truly grateful for your words and glad to walk alongside you on this journey.
Love it!
Response from developer
I’m so glad to hear you’re loving the app and that it’s helping you on your journey. Thank you for sharing your experience and for supporting the app!
Felt every emotion in the book
Response from developer
Thank you for taking the time to share this. It truly means a lot to hear how the app has supported you on your journey. Shadow work can be challenging, but your openness to explore and grow is incredibly powerful. I’m really glad the app could be part of that process for you.
Won’t delete my account and customer service is no help!!
Response from developer
I want to clarify this once more: we’ve already determined that your charges did not come from this app. After multiple emails and checking your subscriber ID, it became clear that your subscription was tied to an entirely different service which is not affiliated with us in any way. Despite this, I responded promptly, offered step-by-step guidance, checked my system for your subscription status, and even contacted Apple Developer Support on your behalf. I’ve done everything within my power to assist, even though the issue had nothing to do with our app. Leaving a review that claims we’re charging your card and won’t let you cancel is not only inaccurate it’s harmful to a small developer like me who’s done nothing but try to help resolve a problem that wasn’t ours to begin with.
Unhappy customer
Response from developer
Hi, thank you for your feedback and we’re sorry to hear about your experience. Our app does not require any sign-in and never asks for your email or password. If you saw such a screen, it may have come from your device or another app. If you’ve made a purchase and something isn’t working as expected, we’d be happy to help! Please try restoring your purchase from the settings menu in the app. You can also contact to us directly at ersahatmacadev@gmail.com Thanks again for reaching out, and we hope we can resolve this for you quickly.
