Delivered
Grt
Online preorder
I ordered preorder on 13sep and was showing in app arriving 18sep but later until now nothing any response in app only showing 29 OCTOBER SHOULD I WAIT 2month for them to deliver even you sms or call just simply said first come first serve then should I book 1month before to wait first come first served what a logic if can’t deliver on time why should you give false adds on app it is my last purchase I will never order something again .in store it available but for online delivery don’t have what the benefits for preorder or give money in advance so disappointed it was better I go buy self to buy
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DO NOT ORDER ONLINE.
I preordered an item a week before release. It’s been days since the item got released and I haven’t received my order yet. No updates on where it is or when I’ll receive it. Contacted customer service multiple times and got the most unsure responses. Customers are the ones that are supposed to keep asking for their shipments instead of being told about them. Decided to cancel my preorder and get it on my own since it’s already been released a few days ago. What’s the point of having a preorder if I’ll still wait for it after being released and not even knowing where the shipment is or when I’m even getting it. My shipment is still being “processed” for over a week now with no other information about it.
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No Option to Buy iPhone Without AppleCare
I was trying to purchase an iPhone online from Sharaf DG, but there was no option to buy the phone without AppleCare. The application only showed the option with AppleCare.
AppleCare should be the customer’s choice, not something that is automatically included or forced with the purchase. Customers should have the option to buy the iPhone separately without AppleCare if they don’t need it.
I hope Sharaf DG will improve this and give customers more flexibility when purchasing online.
AppleCare should be the customer’s choice, not something that is automatically included or forced with the purchase. Customers should have the option to buy the iPhone separately without AppleCare if they don’t need it.
I hope Sharaf DG will improve this and give customers more flexibility when purchasing online.
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Can you help me? I need your card.
Can you help me? I need your card.
Unhappy with your service
Hi, I am very unhappy with your service. I am very disappointed with the delay in my order. I placed it on Friday and paid an extra 15 dirhams for express delivery because I needed it urgently. My order was supposed to arrive within 1 day, but it has now been 3 days and I still have not received it.
No one contacted me or informed me about the delay. This has caused me a lot of inconvenience and disturbance. Please check my order status and arrange delivery as soon as possible.
No one contacted me or informed me about the delay. This has caused me a lot of inconvenience and disturbance. Please check my order status and arrange delivery as soon as possible.
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Online Services
Excellent shopping experience! Sharaf DG offers a wide selection of genuine electronics at competitive prices. The staff are knowledgeable, helpful, and professional, making it easy to find the right product. Their after-sales support, warranty services, and delivery options add great value to the overall experience. Whether you’re buying a smartphone, laptop, home appliance, or gaming device, Sharaf DG is a reliable destination for quality technology product…
Jam Aamir
Jam Aamir
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Super delayed service
Ordered 6 days ago, with an estimated delivery date of June 3–4, but the item has still not been delivered. This is an AC unit during extremely hot weather, not a small non-essential item. Customers expect deliveries to be made within the promised timeframe.
If the delivery cannot be fulfilled as committed, it should be communicated clearly in advance. There are many other options available for purchasing appliances, and experiences like this affect customer trust. Unfortunately, my confidence in Sharaf DG’s delivery service has been lost due to this delay.
If the delivery cannot be fulfilled as committed, it should be communicated clearly in advance. There are many other options available for purchasing appliances, and experiences like this affect customer trust. Unfortunately, my confidence in Sharaf DG’s delivery service has been lost due to this delay.
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Poor After-Sales Service and Unresolved Issue
I had a disappointing experience with them. The washing machine I was sold has not been working properly, and it has been over two months without a resolution.
At the time of purchase, I was informed that if the issue could not be fixed, a replacement would be provided. Unfortunately, this has not happened, and I have not received a clear update or solution.
I hope the company can improve its after-sales service and honor the commitments made to customers.
At the time of purchase, I was informed that if the issue could not be fixed, a replacement would be provided. Unfortunately, this has not happened, and I have not received a clear update or solution.
I hope the company can improve its after-sales service and honor the commitments made to customers.
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Doesn’t work
App doesn’t work since 2 days
Order not delivered not supported
I had a very frustrating experience with this app.
I placed an order on March 21, and the estimated delivery date was March 25. However, my order still hasn't been delivered.
Every time I contact customer support, they just say they will register a complaint" but take no real action. No updates, no solutions, nothing.
I even asked if they could send my order to one of their physical stores so I could pick it up myself, but they refused and said it's not possible.
Now when I ask for a refund, they tell me it will take around one month, which is completely unacceptable.
This is extremely poor service - no delivery, no proper support, and no reasonable refund process. Very disappointing experience.
I placed an order on March 21, and the estimated delivery date was March 25. However, my order still hasn't been delivered.
Every time I contact customer support, they just say they will register a complaint" but take no real action. No updates, no solutions, nothing.
I even asked if they could send my order to one of their physical stores so I could pick it up myself, but they refused and said it's not possible.
Now when I ask for a refund, they tell me it will take around one month, which is completely unacceptable.
This is extremely poor service - no delivery, no proper support, and no reasonable refund process. Very disappointing experience.
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Reverse pick up
Poor service on reverse pick up despite of the item not working and trying to return many times need to followed up and mails to be sent. Still not picked up.
Basically a Browser
The app is basically a browser with a loading bar at the top, can be drastically improved by developing an actual app. Otherwise no complaints from Sharaf DG.
Pathetic customer service
I bought a Bissell 4000E OFC Edge Wet & Dry Vacuum on 31 Dec and on 5th Jan it has stopped working . After two time usage . I understand it an electronic product and it can malfunction at time but when I called their customer service now the want me to carry the entire product to their service station for inspection instead of sending a technician. At the time of sales I was told 2 year warranty at doorstep and when asked for it process changed . Not really happy with all this mess . Big name but not a pleasant experience.
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iPhone 17 pro mistake
My mom bought a iPhone 17 pro and she did not realize that she bought the pro version because she wanted the pro max because it was bigger so when she bought the iPhone 17 pro it came and when she opened it we didn’t see the iPhone version in the box so we opened it and then we took the rapper of we still didn’t turn it on so when we realized that the size was not small and that it was a pro not a pro max we called the place and keep in mind this is the same day we got the phone so when we called them they said that if you open the box you can’t return it and she didn’t even open the phone so very disappointed and when we checked Apple Store it was the same price and they didn’t have that rule that if you open it you can’t return it they said it’s fine if you open it you can return it so I know it’s are problem that we bought the phone but the policy not the best sorry and I have seen many complaints about this problem so if people are reading this comment please it’s better to buy from Apple Store for phones not this trash place in my opinion no offense
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Disappointing
Unreliable. You select and checkout an item and they will tell you it is not available. Could not confirm delivery and missed the time agreed. Not recommended for online orders!
Worst shopping experience ever
This has genuinely been the most horrible experience I’ve ever had with Sharaf DG. I paid for express delivery, and they still took three days to deliver the order — so what’s the point of calling it express? And when the package finally arrived, the product was nothing like what they showed online. The quality was awful, completely misleading.
I returned it immediately, and that turned into another disaster. They dragged the return process for almost three weeks, with no proper communication, no updates, nothing. Then after all that waiting, they still had the nerve to say the refund will take another 7–14 days.
Honestly, this whole thing has been a complete waste of time and energy. Based on my experience, I would strongly warn anyone: don’t buy anything from them. The service is slow, the products are not as described, and the after-sales support is just painful.
I returned it immediately, and that turned into another disaster. They dragged the return process for almost three weeks, with no proper communication, no updates, nothing. Then after all that waiting, they still had the nerve to say the refund will take another 7–14 days.
Honestly, this whole thing has been a complete waste of time and energy. Based on my experience, I would strongly warn anyone: don’t buy anything from them. The service is slow, the products are not as described, and the after-sales support is just painful.
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Selling UNAVAILABLE products online
DISAPPOINTED WITH THE OUTCOME OF OUR ONLINE ORDER.
Major complaint on delivery
You guys need to allow us to arrange with the delivery personnel to arrange when he should arrive and to apply instructions. I missed my delivery today because I have 0 clue of what time my delivery was arriving. I don’t think the delivery guy even rang the bell to check if anyone was inside… he just called me (I was driving so I couldn’t pick up) and then left. Such a frustrating issue. 0 possibility to communicate with delivery. Please fix this. Also we should have the option to pick up the package ourselves…
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Awful company and terrible app
Avoid Sharaf they are terrible at custome service and the app won’t allow you to review the products. Even if you call them they still don’t give the right information
