Sharp Health Plan User Reviews

Name: Sharp Health Plan - Insurance
Rating: 4.18051 (349 reviews)

Sharp Health Plan - Insurance

Sharp Health Plan

💪 Health & Fitness

🏥 Medical

Customer Experience

Positive experience43.2% of reviews

Neutral9.1% of reviews

Negative experience47.7% of reviews

~ Based on 44 written reviews from the US App Store.

What users say

Summarized from real user reviews of Sharp Health Plan. Based on 349 reviews and a 4.2/5 average, it highlights the 13 positives and 54 negatives reviewers mention most about this Medical app.

Positive things

🌟Stellar healthcare system
👍Easy to use UI
💡Revolutionary healthcare setup
👍Great for managing insurance
👍Access to all needed info
👍Easy to find copays/costs
👍Quick access to homepage needs
👍Request ID card from app
👍Looks great and easy to use
👍All info available on phone
👍Best health insurance app
👍Love the app
👍Great app

Negative things

🐛Billing issues persist
🐛ID card not working
🐛App is buggy
🐛Links occasionally not working
🐛Provider search difficult
🐛App options not working
🐛Recent update not working
🐛Links not loading
🐛Authorization documents re-downloading
🐛Frustrating user experience
🐛Delta Dental plan issues
🐛Payment issues
🐛Confusing to use
🐛Rx coverage difficult
🐛Password/face login issues
🐛Messages not appearing
🐛Incompetent company
🐛Duplicate letters
🐛Cannot login on computer
🐛Cannot make first payment online
🐛Poor app
🐛Cannot make appointments
🐛Cannot review labs/medical info
🐛Not user friendly
🐛Problems logging in
🐛Switches between app/internet
🐛Previous app better
🐛Benefits search needs upgrade
🐛Benefits not easy to interpret
🐛Inappropriate billing
🐛Finances/credit at risk
🐛Late charges unresolved
🐛App not user friendly
🐛Previous app better
🐛Cannot log in
🐛Cannot find message icon
🐛Cannot find records icon
🐛No communication features
🐛Cannot see test results
🐛Cannot see medical history
🐛App is the worst
🐛Questions/requests ignored
🐛Epic fail
🐛Cannot contact departments/providers
🐛Not intuitive
🐛Difficulty adding child's account
🐛Difficulty setting up appointments
🐛Difficulty accessing medical records
🐛Bill not populating correctly
🐛App crashes on login
🐛Kicks out while using
🐛Doesn't respond frequently
🐛Difficult to search/change providers
🐛Unhappy with app

Is Sharp Health Plan Safe?

Sharp Health Plan - Insurance appears mostly safe based on user ratings. AppsHunter Safety Score for Sharp Health Plan is 83/100.

This assessment is based on 349 user ratings, with an App Store average of 4.2/5.

Safety Analysis

79.6% of ratings point to a safe experience

3.5% of ratings suggest some concerns

16.9% of ratings point to a risky experience

~ Based on 314 App Store ratings for Sharp Health Plan.

Is Sharp Health Plan Legit?

Sharp Health Plan - Insurance appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Sharp Health Plan is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Billing issue

Please please PLEASE fix billing. Since Decemeber or January, I have not been able to pay my insurance bill on the app. I'm not able to do it through the website on my phone either while using Safari. It's super annoying having to figure out which browser (Firefox, Google Chrome, Opera GX) is compatible with Sharp just so I can pay my bill. Absolutely ridiculous.

haruka9898

4 months ago

Response from developer

Hello, We’re sorry for the frustration this billing issue has caused and appreciate you taking the time to share your experience. If you need immediate assistance with a payment or account support, please contact our billing team directly 858-499-8300, so we can help resolve this as quickly as possible. Thank you, Leslie

Outstanding!

I’ve been working with Sharp in my professional line of work as I am in Healthcare. I am also one of their patients and I can tell you out of all the health systems in San Diego Sharp is stellar, and stands above the rest. Highly recommended over other health plans!

AskVazo

4 months ago

Response from developer

Hello, Thank you for highly recommending Sharp Health Plan and for your service as an employee. In good health, Leslie

ID card & app

The option to see my ID card does NOT work on the app, has worked for months. When I tried requesting a new ID (which I never received, like I do annually without requesting) I never received it. So I called to make a request a new ID card and still haven’t received that one it’s been 3 months now. My address on file is correct as well. I can’t figure out what the discrepancy may be!

BrutallyHonest22314

4 months ago

Response from developer

Hello, Thank you for bringing this to our attention. We’re very sorry for the frustration this has caused, especially since accessing your ID card is an important and commonly used feature. Your feedback helps us identify and address issues like this so we can improve our services. Please contact our Member Services team directly, so we can review your account, confirm your mailing details, and ensure a replacement ID card is issued promptly 858-499-8300. Thank you, Leslie

Revolutionary

The Sharp App is so awesome. It revolutionizes health care set up, appointments, pay copays and issues with your doctor you can message them it’s amazing

Seraiahd

5 months ago

Response from developer

Hello, We’re thrilled to hear how much you enjoy using the Sharp App. We truly appreciate you taking the time to share your experience and are glad the app is helping support your healthcare needs. In good health, Leslie

Sharp is my insurance for life

I’ve had UHC, Aetna, Kaiser and Sharp Healthplan during my lifetime. Sharp is and has been the best insurance by far, no competition at all whatsoever. From the customer service, the easy referrals, scheduling. Always easy never months out. And the billing has always been correct. When I ask how much something will be they know. I’m not an easy patient I’ve had cancer twice. And the doctors and care I’ve gotten has been amazing. I sell health insurance for a living.
Do yourself a favor and join Sharp

Syl in San Diego Ca

5 months ago

Response from developer

Hello, Thank you so much for taking the time to share this thoughtful review. We’re honored by your trust and truly appreciate your kind words. We’re grateful to be part of your care and wish you continued health. In good health, Leslie

Extremely Buggy App

The app has so many links and they only occasionally work. I’m constantly having to close out the app, which is super frustrating after I’ve finally made some progress finding a practitioner. Now back to square one.

em29skye

6 months ago

Vision and Dental

You don’t make it easy to find providers. Your app doesn’t have an option for dental and none of the provider options (primary, specialist, vision, etc) work when I click them in your app.

Noninee'

7 months ago

Recent update is not working

The new update for this app needs work, I can longer click on things and have it load. I try to look at my ID card, see cost analysis, any links do not work and I need to go on the webpage to access. Please update asap
Before this latest update it was fine and I had no issues. Like having access to EOB and insurance cards.

SharpPatient

7 months ago

Response from developer

Hello SharpPatient, I am very sorry to hear you are having difficulty with our Sharp Health Plan App. Please call us direct at 1-800-359-2002, M-F, 8am-6pm and we would be happy to assist you. Sincerely, Ellie

Super easy to use

It has a really clean UI that’s clear and easy to use, and you can do everything you need right from the app.

Sevien_

7 months ago

Response from developer

Hello Sevien, Thank you for taking the time to leave a review. We are happy to hear our UI is clear and easy to us. We look forward to a continued partnership with your health care insurance needs. In good health, Mira

Frustrating as all get out...

Every time an authorization document is viewed you are asked to download it again, unless it's deleted after the original viewing there are countless copies. I have 8 or more downloads of declined and accepted referrals. When I receive emails that I have a message I cringe and often don't log in to the portal to view. Terrible experience every time.

sewon&sewforth...

a year ago

Response from developer

Hello Sewon&Sewforth, Thank you for taking the time to leave a review. We are very sorry to hear you are having difficulty with the app. Please call us at 1-800-827-4277, Option 4, M-F, 7am-7pm, and we would be happy to assist you in troubleshooting this. In good health, Mira

Mostly good but not perfect.

There are things that I wish my healthcare company would support, like my Apple Watch, Noom, and my Smart Scale. Seamless integration of all of my apps and devices with health plan would be oh, so welcome.

Apart from those few ‘druthers, Sharp has been phenomenal. My providers are all great and I have no other complaints. Keep it up, Team Sharp!

St.Mick

a year ago

Response from developer

Hello Mick, Thank you for your feedback and for entrusting us with your health care needs. In good health, Leslie

This app is such garbage

Inexcusable. Do better.

Knucker

a year ago

Drlta Dental plan

I signed up for the PPO plan before the end of march and told if I submitted the forms online before the deadline that my plan would start on the first of April . I received a email saying I would receive a welcome packet within 10 days. Contacted delta dental who has no record of it, transferred to sharp Medicare, they have no record of it.

IBinSaneDiego

a year ago

Response from developer

Hi IBinSaneDiego, Thank you for your feedback. We apologize for the inconvenience, and we would like to see how we can help. If you would like to discuss further, please email us at feedback@sharp.com with your contact information, date of birth, and Member ID so that we may assist you. Thank you, Ellie

Drlta Dental plan

IBinSaneDiego

a year ago

Response from developer

Payment

I keep having to pay the insurance every month. I called them and give them payment over the phone and then they say I will be getting an email in three weeks where I could make reoccurring payments. No Email shows up and I have to call in again to make a payment over the phone. This is really terrible.

Hydroseeding

a year ago

Response from developer

Hello, We are sorry to learn about your frustration, and we would like to help. Please send your name, phone number and the review link to feedback@sharp.com, we will look into this further. Thank you, Leslie

Really good just confusing

This app is really useful I just don’t really know how to use it

zachary_2121

a year ago

Full time job to get Rx covered

I have been on a medication for three years now and every time I need to get the renewal it is a multi month process. This is detrimental to my health to have to wait like this. I’m changing insurance companies because of this.

jjaimieb

2 years ago

Review new Sharp program

One of most difficult programs I have ever had to use. Sometimes it accepts my password; sometimes it doesn't accept my password. Sometimes it accepts my face; sometimes it does not. I receive messages and say I have a message to see, and when I go to see it, it is not there. It is question the worstchange, the Sharrp has made in the many years that I have been a member

judijudi0

2 years ago

Response from developer

Hello, Thank you for taking the time to share your feedback. We would like learn more regarding your comment. Please send an email with your name, phone number and the review link to feedback@sharp.com so that we can assist you in researching this further. Thank you, Leslie

Worst app and worst company!

I’m not sure what I’m reviewing here, but both are equally horrible. I’m blown away at the incompetence of this company and I have been with many insurance companies in my life. From the quadruple, duplicate letters that I get despite selecting email only, to never being able to login on my computer, but doing so just fine on the app, to not being able to make my first payment online for two months, the list goes on and on. There have been zero positive experiences and we’re only in the third week of January! I had to choose sharp in order to keep my Doctor Who dropped my old medical group.

pgagirl