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ShiftCare

ShiftCare

Coordinate, Manage, Support

566 ratings
72 reviews
💼 Business
💪 Health & Fitness
Free

Details

Released
July 20, 2017
Updated
October 29, 2026

Features

Background Location Access

Developer

ShiftCare Pty. Ltd.
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About

This app streamlines care coordination for Canadian disability support and home care agencies. It offers features for scheduling, client management, billing, and real-time communication between office staff and caregivers, ensuring EVV compliance and provincial readiness.

✓Drag-and-drop scheduling with SmartMatch
✓Electronic Visit Verification (EVV)
✓Client profiles and care plans
✓Bulk invoicing and provincial claims
✓Real-time visit notes and updates
✓GPS-verified clock-in/out
Show original description

What users say about ShiftCare

Reviews of ShiftCare are mostly positive: the Business app is rated 4.8/5 from 566 App Store ratings. What users like most: very easy to use, simple to use. Top complaints: mileage input lacks decimal point, unavailability section is clumsy. Summarized from real user reviews.

Positive things

  • 👍Very easy to use
  • 👍Simple to use
  • 👍User-friendly interface
  • 👍Convenient and easy to access
  • 👍Quick and easy to use
  • 👍Makes life easier
  • 👍Great for managing shifts
  • 👍Organizes everything
  • 👍Makes reporting easy
  • 👍Saves a lot of time
  • 👍Easy to navigate
  • 👍Clear display
  • 👍Efficient
  • 👍Great customer service
  • 👍Provides training
  • 👍Well-designed
  • 👍Excellent app
  • 👍Straightforward
  • 👍Time-saver
  • 👍Clock in/out feature is useful
  • 👍Good for client information
  • 👍Delivers on promises

Negative things

  • 🐛Mileage input lacks decimal point
  • 🐛Unavailability section is clumsy
  • 🐛Cannot delete multiple unavailabilities at once
  • 🐛Cannot edit unavailabilities once set
  • 🐛Shift notifications are too late
  • 🐛Mileage display is hard to read
  • 🐛Mileage total not automatically added
  • 🐛Expense totals not saving
  • 🐛App freezes frequently
  • 🐛Progress notes sometimes don't save or save twice
  • 🐛Keyboard covers notes while writing
  • 🐛Cannot scroll notes to see typing
  • 🐛Login issues with email/password
  • 🐛No support contact within the app
  • 🐛Web login is clunky on mobile
  • 🐛App crashes
  • 🐛Progress notes don't have save-as-you-go
  • 🐛App not compatible with iPad
  • 🐛Cannot log in when at different venues
  • 🐛Shift notifications pop up excessively
  • 🐛Cannot see updates in notification field
  • 🐛Need to close and reopen app to see current date
  • 🐛Past dates are hard to view
  • 🐛Need to reinstall app before each shift
See all reviews
+4

What's New in ShiftCare

4.2.7

October 29, 2026

This update brings client document signing, plus typing and messaging improvements. • Read and sign client documents: review your clients' documents and sign them in the app, including before clock-in where required • Typing improvements: fields and Save buttons stay in view while you type • Shift alert cards in messages now show the latest details • Several fixes and improvements Some features roll out gradually and may not appear on your account right away.

More

User reviews

Most RecentHighest RatedLowest Rated

Useful but missing export function

Good app but would love to be able to export my shifts to Google Calendar (without client names of course) so I have my whole schedule in one place.
Ttnkrml76

Frontline mental health

Great reliable support
MMustang&Moko

New user

I think shift care is great I’m a new user so I haven’t been able to fully make use of shift care or get to know its ability all in all great app
@@johe

Please add full screen ipad support

I’ve been using Shiftcare for work for a while on my android phone. Decided to try and pull it up on my ipad but it’s just the mobile app blown up & in landscape has the black bars. Please consider adding full screen tablet support. Otherwise can’t really fault Shiftcare, it’s been great.
DDark5lalom

New to shift care

I’m just planning the application fairly user friendly
KKimbisix
See 67 more reviews

Developer apps

ShiftCare Family Portal
ShiftCare Family Portal

Care visits, notes & updates

🔧 Utilities
Free
See developer apps

User experience

🐞

Reported Bugs

26 issues

Shifts don't always sync with Google Calendar in real time

Bug

Mileage input does not accept decimal points

Bug

Unavailability section is clumsy and difficult to manage

Bug

Cannot delete multiple unavailabilities at once

Bug

Cannot edit unavailabilities once set

Bug

Shift notifications are not timely

Bug

Mileage display is not easy to read and doesn't auto-add totals

Bug

Expense totals are not saving

Bug

App freezes frequently, requiring reinstallation

Bug

Progress notes sometimes don't save or save twice

Bug

Keyboard covers notes while writing in progress notes section

Bug

Cannot scroll notes to see typing in progress notes

Bug

Login issues with email and password

Bug

No way to contact support through the app

Bug

Web login for Shiftcare Connect is not mobile-friendly

Bug

App crashes

Bug

Progress notes lack a save-as-you-go feature

Bug

App is not compatible with iPad

Bug

Cannot log in when at different venues

Bug

Shift notifications pop up excessively and are difficult to manage

Bug

No updates visible in the notification field

Bug

Need to close and reopen the entire app to return to the current date

Bug

Issues viewing past dates for hours worked/approved

Bug

Progress notes cover what you are writing

Bug

Cannot see what you are typing in progress notes as the keyboard covers it

Bug

Unable to scroll down to see typing in progress notes

Bug
✨

Requested Features

18 requests

Option to sign out before uploading notes

Feature

Direct sync with Apple Calendar

Feature

Option to create multiple emails for different companies

Feature

Ability to add decimal points for mileage

Feature

More options for shift notifications

Feature

Ability to delete all unavailabilities at once

Feature

Ability to edit unavailabilities

Feature

Admin layout or functions in the mobile app

Feature

Save as you go for progress notes

Feature

Option to use Google Maps instead of Apple Maps

Feature

Add client's contact number

Feature

Make app compatible with iPad

Feature

Easily switch between organizations

Feature

Advises who allocated a shift

Feature

Indication on week view if shift is reviewed/approved

Feature

Laptop and iPad/tablet version for typing notes

Feature

Show only days with shifts on the app opening screen

Feature

Sync work dates to Google Calendar

Feature

FAQ

What does ShiftCare do?

ShiftCare is a care management software designed for Canadian disability support agencies, home care providers, and community care organizations. It helps coordinate schedules, manage client care plans, handle billing, and ensures Electronic Visit Verification (EVV) compliance.

What are the key features of ShiftCare?

Key features include drag-and-drop scheduling with SmartMatch, EVV for real-time visit tracking, client profiles and care plans, bulk invoicing and provincial claims support, and real-time updates from caregivers. It also offers GPS-verified clock-in/out.

How much does ShiftCare cost?

The application offers a free trial with no credit card required. Based on the provided information, the core functionality is accessible through this trial, suggesting a freemium or subscription model for ongoing use after the trial period.

Is ShiftCare compatible with different provinces in Canada?

Yes, ShiftCare is purpose-built for Canadian agencies and supports provincial funding and home care billing requirements. It is trusted across Canada, including provinces like British Columbia, Alberta, and Ontario.

How does ShiftCare help caregivers?

For caregivers, ShiftCare allows them to view and manage their shifts from their smartphone, clock in/out using GPS for verification, access client profiles and care plans before visits, submit visit notes in real time, and track mileage and expenses.