ShiftKey User Reviews

Customer Experience

Positive experience30.0% of reviews
Neutral8.5% of reviews
Negative experience61.5% of reviews

~ Based on 330 written reviews from the US App Store.

What users say

Is ShiftKey Safe?

ShiftKey - PRN Healthcare Jobs appears safe based on user ratings. AppsHunter Safety Score for ShiftKey is 94/100.

This assessment is based on 27,107 user ratings, with an App Store average of 4.7/5.

Safety Analysis

92.1% of ratings point to a safe experience
2.4% of ratings suggest some concerns
5.5% of ratings point to a risky experience

~ Based on 27,107 App Store ratings for ShiftKey.

Is ShiftKey Legit?

ShiftKey - PRN Healthcare Jobs appears to be a legitimate app. AppsHunter Legitimacy Score for ShiftKey is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

CNA

I love working with Shiftkey it is easy to book shifts and the pay is great

LPN

Systems metrics reviews should be visible to The contract nurse too. These apps should only be third party contractors like Nurses contract providing availability only not accessibility.

Scam. Fraud.

I deleted the app because there are no job posting in my area for week’s upon weeks. Now they want to charge me a $5 monthly fee to not use them or have an active account. Fraud and scams. Ima need to find legal counsel if they trying to steal my money

Shiftkey is professional.

ShiftKey onboarding ran smooth. Call in with any questions. I got accepted as a new CNA…do the best you can and then wait for your rating.

RN House Supervisor

Shiftkey saved our butts. Thank you !

Not Reliable

This app has good pay but it is very unreliable and they do not follow their own rules and regulations when it comes to attendance scores and holding the facilities accountable. But they do not hesitate to take from you if you need to cancel or change a shift. It’s also very hard to get in contact with a real person if something goes wrong. All they have is a chat feature and most of the time they say they can’t help you or tell you you’re wrong when there is actual proof within the app. It seems like they care more about the money than the people making them the money.
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No help

The app doesn’t have a person to talk to. After waiting no over 10 hours the chatbot closed my chat. No live person to talk to. This is a joke at best

Horrible app

I have been unable to get signed up with the app I can’t get a like agent on the chat it does not work it only sends me a response 10-15 min after they have left the chap I think it is horrible I can’t even use the app to see what I could possibly work cuz the sign up is horrible

Great app

No problems with the app. Answered my questions promptly.

Slow to setup

Downloaded the app to make some extra money on the side of my full time CNA job. Waited a full month for them to “review the status of my license” before I eventually gave up and went with a different agency. If you are looking for work now, go with a different app.

Waste of my time.

I’m a ICU, I’m unable to use the app for unknown reasons. It won’t let me do one of two background checks needed. But they won’t tell you at all, the AI chat bot is useless, the chat with costumer service is horribly buggy.

Called customer service, she had no answers to why I couldn’t get a background check, the app says it’s locked and not ordered. I wasted over a month trying to get it to work. It never did and I wish I never attempted to try this app.

UPDATE: I emailed them about this after they commented and they are ignoring me. Again this is not a helpful service. Don’t waste your time.
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CNA

Really nice well supply height, patient ratio to staff is good

The set up

It’s not a simple payout system, especially trying to wait get an invoice from a facility that’s unprofessional.

Response time is terrible

Just as indicated! Using the platform for years, now something isn’t…right. Reached out regarding an issue, opened a case. Was told to wait 48-72h. I waited 96! Reached out again, told to wait another 48h, I waited 72, still no update. Reached out today they’re “working on it”😡 why isn’t anyone reaching to me for status ESPECIALLY if more time is required! Time is money and I hope I’m compensated accordingly
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Difficult

I could not even use the app because they’re system is unable to verify my very active license and I’ve received zero help or assistance from anybody even though they keep saying someone will reach out to me. Very strange they are unable to locate licensure through the board of nursing when it is extremely simple to do. I heard good things about the platform but have been unable to see for myself as this issue is ongoing and they seem to stonewall me every time I reach out for assistance or even an explanation as to what the issue is.
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Waste of my time.

I’m a ICU, I’m unable to use the app for unknown reasons. It won’t let me do one of two background checks needed. But they won’t tell you at all, the AI chat bot is useless, the chat with costumer service is horribly buggy.

Called customer service, she had no answers to why I couldn’t get a background check, the app says it’s locked and not ordered. I wasted over a month trying to get it to work. It never did and I wish I never attempted to try this app.

DO NOT WASTE YOUR TIME.
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Waiting for Facility Review

Why do I have to wait for facility review to get my instant pay? I get staff signature to clock in/out and on top of that, I need to wait for the facility to review my shift. that’s insane. I lied Shiftkey because of the quick money, but if I work Friday to Sunday and then wait until Monday to get my pay? I don’t like that act all. I pickup with Shiftkey BECAUSE of the instant pay! It’s fine if a facility doesn’t do instant pay but dear Shiftkey, note that on the shift so your employees know and decide if they want to pick up that shift. Not telling us beforehand is deceptive!
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Shifts

Cannot see cannot be seen

Plaid issue

I tried uploading my DL to plaid for verification but the screen would flash grey and go back to the homepage. Facilities won’t accept bids without my updated information. So Shiftkey what’s the problem?

Working cna

Still waiting on background check since 4 months is sad