Lost clubs…twice
The entire point of paying a premium for ShipSticks is peace of mind—having your clubs waiting at the bag drop so you can avoid airport baggage hassles. ShipSticks managed to fail at the single service they sell, losing our friend’s golf bag not just once, but twice on the same trip.
Losing custom-fitted clubs once completely disrupts a multi-day golf itinerary, leaving a player scrambling for poorly matched rental sets and missing out on the rounds they planned and paid for months in advance. Having them locate the bag only to immediately lose it a second time is pure operational incompetence.
To make matters worse, their customer support was dismissive and unresponsive throughout the ordeal. After ruining a major trip and subjecting our group to hours on the phone chasing tracking numbers, their "resolution" was an insulting fraction of compensation that didn't come close to covering the rental fees, lost round value, or massive inconvenience.
If you are planning an important golf trip with your group, do not trust this company with your equipment. Check your travel bag with the airlines or use an actual freight carrier with accountability. ShipSticks charges premium prices for third-party shipping with zero reliability and worse customer service when things go wrong. Never using them again.
Losing custom-fitted clubs once completely disrupts a multi-day golf itinerary, leaving a player scrambling for poorly matched rental sets and missing out on the rounds they planned and paid for months in advance. Having them locate the bag only to immediately lose it a second time is pure operational incompetence.
To make matters worse, their customer support was dismissive and unresponsive throughout the ordeal. After ruining a major trip and subjecting our group to hours on the phone chasing tracking numbers, their "resolution" was an insulting fraction of compensation that didn't come close to covering the rental fees, lost round value, or massive inconvenience.
If you are planning an important golf trip with your group, do not trust this company with your equipment. Check your travel bag with the airlines or use an actual freight carrier with accountability. ShipSticks charges premium prices for third-party shipping with zero reliability and worse customer service when things go wrong. Never using them again.
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No contact info
I want to change delivery address but I guess that isn’t allowed!
Ship Shape
First time user but it certainly won’t be the last. My clubs arrived on time to their destination and although the course was closed on the scheduled pickup date for their return, they made it home on the day that they were promised. Now that is great service. Thank you!!
Terrible
I took the clubs to a store and the kept contacting me for over a week saying my clubs weren’t on the front porch. I called and let them know I was taking them yet they continued to call. It was very annoying and yet it continued. Somehow they need to communicate with each other about their ways of doing business.
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Amazing
Called me and confirmed a change in my delivery. Everything went smooth both ways and the updates within the app were spot on.
Unbelievable
I’ve been wanting to use this company for years. I finally decided to do it. Sent my clubs out for a 4 day trip with my dad and brother in-law. Got a call as I’m leaving for the airport that my clubs are lost and they have no idea where they are. I was told to write a description of my travel bag and what’s inside. Still have gotten zero updates from them but at least they were honest and promised me I wouldn’t be seeing my clubs in the next 2 days. If ever….. To say this has been awful experience is an understatement. If I could give 0 stars I would. Just take your clubs on the plane with you. At least the airport knows where the clubs are and usually drives them out to you within a day. Customer support was responsive but didn’t really have much to say besides that they were sorry and that they would give me a refund.
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Unhappy
I recently tried to access this app. It doesn’t show my current trip. I can’t find out if you picked up my bag or not. I think you guys are really screwed up. I’ll never use you again.
Shipsticks
The app is completely unreliable.
Works Well
Fair price - plan ahead & ship ground service, will get there 3 days East Coast
WLS
Recently used Ship Sticks for last minute option and the experience was amazing. Staff and performance was better excellent.
Great Service, horrible app!
FedEx came and picked it up, delivered early all was good. Using the app though was a pain. Laggy, quit suddenly, slow.
First time user
Fantastic answered all my questions, fixed my order for me seamlessly. Handled my shipment perfectly. Highly recommended.
Excellent Service
I’ve used Ship Sticks a couple of times with 100% success. Even a couple of years ago when we had the big snow storm and trucking stopped for 3 days they got my clubs to me in Siesta Key Florida with a Ship Sticks manager driving them to me. I no longer fly with my clubs and use only Ship Sticks.
Club shipping
Great and fast service.
Do not rely on this company to ship your clubs they will not be there on time.
Do not rely on this company to ship your clubs they will not be there on time.
Lost my golf clubs
Over two weeks now since my golf clubs were supposed to be delivered. My golf clubs were lost in shipment and every day I just keep getting told they are trying to fix this and get my golf clubs shipped to me. I am never using this service ever again.
Terrible app!!!!!
Trying to add bags or change an existing shipment is impossible!!! Trying to ship luggage without a golf bag is impossible. This is the most non intuitive app I’ve ever experienced. Get your act together
Unhappy
I recently tried to access this app. It doesn’t show my current trip. I can’t find out if you picked up my bag or not. I think you guys are really screwed up. I’ll never use you again.
Error Loading Upcoming Shipments
Last trip the app was very helpful. This current continues to come up with the message that there is an error uploading data. This is on the track section and dashboard.
Horrible
Error prone, impossible to navigate. Hard to track my order
