Signature issues
Response from developer
Thank you very much for your feedback. We will take a look and see if it's possible to implement your recommendation.
Eats up too much battery
Response from developer
Thank you for reaching out to us. Our application should not have any effect on the device charging. If this is only occurring while ShipTrack is active, then we would love to be able to investigate this for you. If you could send an email to servicedesk@descartes.com, this will open a ticket with us and we can investigate this for you. If you could provide us with your device model, OS version and battery health, that would also be very helpful.
Scan twice
Response from developer
Thank you for reaching out to us. There could be a couple different reasons why this might happen. We would love to look into this for you, but we would need a few more details. If you could send an email to servicedesk@descartes.com and let us know some examples of jobs this happened to, we should be able to investigate and figure out why this occurring. We look forward to hearing from you!
Mr. Abdi
App review
Response from developer
Hello. We are always happy to receive feedback to see where we can improve. If you could reach out to us at servicedesk@descartes.com and let us know what part(s) of the workflow you think could be improved, we would be happy to take a look.









