Wonderful website
Awesome buying experience
Under warranty
Disappointed that my Bespoke refrigerator stopped working. It was under warranty by took forever to get refund. It was an ERefund and only good at Samsung and the replacement didn’t cover pickup of refrigerator (that was under warranty) and installation. I had to pay $127 out of pocket and there was still money on the ECoupon. The whole experience was very frustrating. The sad part is we love the refrigerator. Let’s hope this one lasts.
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Awful app -Glitchy and unreliable
Purchasing was easy on app. But anything past that is ridiculous. Can’t scroll, can’t put in proper serial of
Model numbers. If I have a warranty it shouldn’t be this hard. If I bought through app/website it shouldn’t automatically link everything.
Model numbers. If I have a warranty it shouldn’t be this hard. If I bought through app/website it shouldn’t automatically link everything.
Ram1984
Son lo mejor
Good
Best experience on buying my z8
Worst customer service ever
I’ve been trying since the end of July to get a replacement refrigerator “Bespoke” it’s October and still no results. They issued an eco upon, we ordered but wrong size sent. Returned immediately. Received return but no reissue for correct size. I spoke to over 65 agents. Over 100 emails, chats, calls. It’s been transfer over transfer basically passing the buck to some department that can’t help. Technical support, e-commerce, home department, promotion dept. Sales department. I spoke to them all and more. Supervisors refuse to call or speak with me after several escalations made. I’m going into Oct. without a full sized refrigerator and out of pocket over $1000 plus $2400 on the cost of refrigerator. It’s a simple issue as well that’s apparently the hardest case Samsung has ever had. No one apparently is in charge.
Pamela Silk
Pamela Silk
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Sign in
Horrible , will not let me sign into app says to use my google account but I’m trying to sign into this app my good gel app is already signed into
App
I had a terrible experience with the app. It wasn’t loading properly and wouldn’t allow me to complete my purchases. On top of that, the customer support experience was extremely frustrating. I had to speak with six different experts and repeat the same issue to every single person. It was a huge waste of time and made an already frustrating situation even worse.
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Amazing
I absolutely love the 0% interest they offer for financing for valued returning customers. So glad to finally be switching back from Apple.
No care for customers or their families
I am so disappointed and disgusted by Samsung. I just recently purchased an 85” TV and all I see is gambling commercials and can’t turn them off. I own 4 Samsung TV im my home and 1 Samsung TV in our camper. I regret ever investing in a trash company that has no regard for the customers or their families. All they care about is the bottom dollar. As soon as these stop working, you’re getting replaced. Next time I will invest in a company that takes their customers into consideration. No more Samsung!
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Credit card payment option doesn’t work
Tried multiple times to manually input my credit card information to complete a purchase, and every time it gets locked in a loading mode. Fix this buggy app.
Worst app ever
I tried to login hundred times login page is messed up I don’t know how the developer is releasing without the real test happening on 16pro max
Worst website and customer support
Order shipped next day after confirming cancellation. Impossible to get hold of customer service. Is this a company or a scam service. Trying to save 3300 hard earned dollars. Will switch to anything else than Samsung. Unbelievable
Repeated logins, order page doesn’t render
There are times where I’ve had to login 2-3 times within a few minutes, just because I went from the shopping page, to my orders and then to my devices. And the app isn’t recognized by the password app, so you have to do it manually.
Historic Orders page renders the wrong products for each previous purchase. Sometimes it renders the product above it on the list, or whichever one you choose first will render with every other purchase you select.
I expected way better from Samsung. This app is embarrassing for you and your website forces me into it.
Is it because I’m on an iPhone and you hate iPhones? That’s probably it.
Historic Orders page renders the wrong products for each previous purchase. Sometimes it renders the product above it on the list, or whichever one you choose first will render with every other purchase you select.
I expected way better from Samsung. This app is embarrassing for you and your website forces me into it.
Is it because I’m on an iPhone and you hate iPhones? That’s probably it.
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Terrible dishwasher
Installers are so bad
pre-ordered fold 8 never arrive
for a whole month
Very very bad experience
No shipping information update no people contact
App glitches
I have been trying to add military discount to something I want to buy, but the app will not let me get to the page to log in to id.me. I may as well buy the item from a third party
Ordering
Very difficult to order on line and get the new card working
Just trying to track my order…
Just trying to track my order and can’t get a OTP email to send from the prompt. Frustrating.
