Shop Samsung User Reviews

Shop Samsung
Shop Samsung
Samsung Electronics America, Inc.

What users say

Top reviews

Cart

Can’t view my cart

Worst app

Not helpful

I NEED MY MONEY BACK

Samsung confirmed my return weeks ago, but I still haven’t received my refund. Customer service keeps escalating my case without resolving it. Very disappointing experience. I will fight for my money and do whatever it takes.

Good app

I use this app for everything I buy from Samsung.

Avoid Samsung vip Advantage

It’s a scam. They take your money and when you request a refund nobody knows anything.

Easy 123

The Samsung app made the purchasing process quick and easy. The interface was simple to navigate, product information was clear, and checkout was smooth. I appreciated the available financing options and the ability to track my order. Overall, it was a hassle-free experience, and I’d definitely use the app again for future Samsung purchases.
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love my Samsung!

…the look,feel,size,and design are just perfect-thankyou Samsung!

Crashing

Login is messed up

Samsung

En camino

The most disgusting app ever

I would give even a negative if it is possible, very stupid app . Needs login after every minute almost , payment wont go through, and cant change any details once placed , and stupid support

Not impressed

Pleasant order is clunky

Worth it

Prices are unmatched for tech they offer

Great application

Gets the job done right when you looking for an expansion to a Samsung product you already own. I look forward to more updates in the future thanks Samsung.

Shop is OK

Everything went well with my order, however, a needed a clear case for my Samsung Galaxy S26 Ultra, the price was reduced to $21.00 but after I added it, it went up to $28.+change. Why?

Working hard to get a discount

The whole purpose of using the shop app was to get the $50 off $500+ purchase on first order from the app. I chatted and after two different chats in different platforms, I got a call from a real life person who was very polite. This took over an hour. So they told me to purchase it and the internal team will investigate. I purchased it and will see if I ever get my $50….

But I will not be using this app again…
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Samsung shop

Les falta actualizar la opción de enviar o recoger en la tienda no da la opción una vez vas a pagar solo te deja el envío y así no, yo escoji recoger en la tienda y al final no pude ya que no me dejo.

Our replacement and we’re excited.

Finally replaced our Whirlpool after repeated repair issues and decided to go with a Samsung Bespoke counter-depth refrigerator. We almost got talked into the giant AI screen version 😂 but ultimately chose the cleaner, simpler design and I’m honestly so happy we did.

The counter-depth look is PERFECT for an open kitchen/living room layout and gives such a sleek custom feel without overwhelming the space. Excited for the delivery and hoping this is the beginning of a much better appliance experience for our family of 6 🙌🏽

Also shoutout to Samsung for the financing options because appliance shopping after a breakdown is stressful enough
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Response from developer

Hi! We appreciate your honest feedback! Thank you for the 5 stars! Enjoy Shop Samsung application.

Samsung sucks!

I’ve been on chat, I’ve been on the phone, and it’s been over three hours to try to figure out if I can get a kitchen bundle in black… And I am still an answer for something that should be a simple question. Therefore… Samsung sucks!

User friendly

I ordered and paid using samsung financing thru affirm and it was easy and not confusing at all.

Delivery

Es un caos rastrear el equipo que compré hace días.