Siddhartha BankSmartXP User Reviews

Name: Siddhartha BankSmartXP
Rating: 4.6 (1103 reviews)

Siddhartha BankSmartXP

Siddhartha Bank Ltd.

💼 Business

💰 Finance

What users say

Summarized from real user reviews of Siddhartha BankSmartXP. Based on 1.1K reviews and a 4.6/5 average, it highlights the 4 positives and 4 negatives reviewers mention most about this Finance app.

Positive things

👍User-friendly application
🚀Quick and reliable service
💯Excellent customer service
🌟Great overall experience

Negative things

🐛Frequent app crashes
⚠️Unreliable transactions
🕰️Slow and laggy performance
🤯Frustrating technical issues

Top reviews

Most Recent Highest Rated Lowest Rated

Seriously need to fix your app

The banking app is not great. The app is always down or simply won’t open, or even when you can get it to open, transactions won’t send through. Could chalk it up to network issue, but my other bank apps work perfectly so I know it is a server issue. I’ve been embarrassed way too many times because the app decided it didi not want to work so I’ve been stuck being unable to make payments be when I have the funds in my account. Bank with Siddhartha if you like to save because they won’t let you spend your own money.

Can we expect a fix?

17 days ago

Terrible

could not open while paying. they sent SMS to update the app but there’s no update available

TheNepaliDev

23 days ago

Error

Every Time keeps loading while trying to scan qr

Ss73433

24 days ago

Update:worst app ever

Important business transaction always gets stuck by this stupid app. Does the IT team even know how to fix it ?

Dipshikhar

2 months ago

Response from developer

Dear Sir/Mam, We apologize for the inconvenience caused. We will consider your kind feedback for the improvement of bank service and better customer experience. You can always reach us via email at “customercare@sbl.com.np” or contact 01-5970020 for any suggestions/feedback. Thank you, Siddhartha care.

Awesome

Best banking in. Nepal

Uiuopi

2 months ago

Thankyou

Thankyou❤️

Kriyash Malla

3 months ago

Poor user experience

MDLuffy100

3 months ago

Response from developer

Dear Sir/Mam, we apologize for the inconvenience caused. We will consider your kind feedback for the improvement of bank service and better customer experience. You can always reach us via email at “customercare@sbl.com.np” or contact 01-5970020 for any suggestions/feedback. Thank you, Siddhartha care.

Frequent updates

I updated the app last week and its again showing to update and it is so annoying to see the update notice when I open the app to pay.

Update requirement on few months is okay but update right after few days is annoying even when remind me later option is there. Please make it less frequent.

aditeezen

4 months ago

Card declined yet they debited the money

App works fine. But they still have my transaction dispute on pending for two weeks now.

Madshants

4 months ago

Response from developer

TRex

Every time i tried to pay the insurance premium they change the menu and sometime there wont be any option to pay the premium….

Buff_y

5 months ago

Suggestion

Application seems user friendly. Suggested to have to apply public issuance share via this app

Ughimire

5 months ago

Response from developer

Dear Sir/Mam, Thank you very much for your valuable feedback/review and rating. We will always try our best in line efforts for improving the customer experience. You can always reach us via email at “customercare@sbl.com.np” or contact 01-5970020 for any suggestions/feedback. Thank you, Siddhartha care.

Transaction

This is the one of the worst app I have ever used. I mistakenly send money to my mom account however I am not able to see. Where did I send the money? Thank God is my mom account later. I need to call to the bank and verify where did I send But in the app still there is no transaction. This is the worst. Worst worst app ever I have too bad

Nahhjjkvcxfguu

7 months ago

Response from developer

Dear Sir/Mam, We are sorry for the inconvenience caused. Kindly share your concern along with the error screenshot at customercare@sbl.com.np for further assistance or contact 01-5970020 for any suggestions/feedback. Thank you, Siddhartha care.