Other large sports venues don’t need an app…?
I’ve reluctantly downloaded the app as Silverstone appear to otherwise hold the tickets I’ve paid for to ransom. As another reviewer suggested I’ve inputted some random information to return the favour to Silverstone for forcing this. I’ve also checked if they’re downloadable from my account on the website but it says not.
I was at Wembley yesterday and attend Premier League football matches regularly, who strangely haven’t ever needed me to download an app to harvest my data unnecessarily - they provide the ability to download tickets to my Apple wallet.
Please catch up Silverstone rather than continuing to enforce the app which is clearly frustrating your once happy race goers. It would be easy to add the Apple wallet option as an alternative for those that don’t want the app.
I was at Wembley yesterday and attend Premier League football matches regularly, who strangely haven’t ever needed me to download an app to harvest my data unnecessarily - they provide the ability to download tickets to my Apple wallet.
Please catch up Silverstone rather than continuing to enforce the app which is clearly frustrating your once happy race goers. It would be easy to add the Apple wallet option as an alternative for those that don’t want the app.
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Absolute junk
All I wanted to do was transfer a ticket. 30 mins of my life lost
What a Palaver!
I only wanted to buy a ticket to one event at Silverstone and was forced to download this app, which has put me right off. I can’t just download and print a paper ticket and instead have to clog up my phone with your app which is painful to use, requires an invasive level of detail and demands all the information again that I gave when I bought the ticket. What happens now if my phone battery fails after driving for 2 hours to Silverstone on Saturday? I shall be deleting this App when I get home and am unlikely to be back.
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Useless app
To many personal questions for such a useless app.
A backward step
A broken phone screen meant my pass couldn’t be scanned. Woman on the gate said ‘I’ve sent people home for less’. She turned me away. Luckily I went to another gate and just walked straight in – the staff there didn’t even ask to see my pass. They probably saw the expression on my face and were already tired of arguments with unhappy customers.
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Blatant Data harvesting.
Why email tickets like a reputable company when we can force the suckers to use our “app” and scrape their data. POS app instantly wanted access to my contacts…
Security Risk
Why on earth does Silverstone need more personal information to book tickets than I need to provide to book a flight. You can fully expect they will be hacked at some point so my advice is don’t put any of your real personal information in here - add a fake birthday etc. I put my address as the Silverstone circuit so hopefully they’ll spam themselves.
Completely garbage decision from greedy executives who don’t care about the fans
Completely garbage decision from greedy executives who don’t care about the fans
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Pointless POS
The fact that this is the only way to show tickets for events is a modern joke. Whoever was involved in this, please reconsider your career.
Forced to share my contacts info
I don’t see why I should be forced to share any contact. The ticketing system is poor and I had to reinstall the app three times to work. None of the other race tracks have this over intrusive system in place.
Not using
I don’t accept and activate my tickets
Privacy nightmare
Utterly rubbish and unnecessary application.
First thing it asks is to access all my contacts. Then has a very poor UX when entering birthdate.
Intrusive and overly complex.
First thing it asks is to access all my contacts. Then has a very poor UX when entering birthdate.
Intrusive and overly complex.
Pointless
As everyone else has said what is wrong with emailing a ticket.
Nope, here you have an app that captures address and phone number etc just to have a ticket you can’t even add to Apple wallet.
Imagine the money that goes into this next time you are booking anything at Silverstone and thinking it’s quite a lot.
Nope, here you have an app that captures address and phone number etc just to have a ticket you can’t even add to Apple wallet.
Imagine the money that goes into this next time you are booking anything at Silverstone and thinking it’s quite a lot.
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Why?
Registered on website, now have to re-register on app. Classic case of if it’s not broken, don’t fix it. Why can’t tickets be emailed or obtained from website, and at least keep the same registration details - and here’s a crazy idea, maybe even issue a ticket when purchased rather than 6 months later.
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App
Just Silverstones way to gather all your data with no benefit to user. Rubbish.
Terrible app
Need internet connection to login and show ticket. Not useful at crowded track with poor cell service. For some reason the app randomly logged out when I left the grandstand. Could not get logged back in to show my ticket to security and get back to my seat. Missed racing trying to get back.
Blue screen of death
The app fully crashes the phone. Giving the blue screen of death. They’ve literally created a problem when there doesn’t need to be one
Impossible
I have paid for a bus transfer ticket and have spent longer trying to understand this app than the bus journey will take. I have failed to understand what I am supposed to do to see my ticket and I cannot believe how complicated the most simple transaction has been made by Silverstone
Why?
Agree with all the other reviews, this app is completely pointless - what is wrong with a PDF?
Furthermore if we’re being forced into using an app, at least make it user friendly. It felt like I have to jump through hoops just to log in.
Furthermore if we’re being forced into using an app, at least make it user friendly. It felt like I have to jump through hoops just to log in.
Purposely terrible?
Read all of the reviews... they're terrible, and you aren't doing anything about it. The ticket system for Silverstone is an absolute shambles and everyone knows it. You charge a fortune and can't get the basic stuff right (like an email attachment with the tickets...?) nope, let's make it extremely more complicated than it needs to be! Great idea!
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Data Mining
This app like so many others nowadays is not required as the tickets could just go into your Apple wallet or Google wallet but it’s actual purpose is to collect as much data on you as possible for instance. Why do they need my date of birth before allowing me to view my tickets! just another unnecessary app designed to sell your personal details
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