Simify eSIMs Reviews: Is It Legit?

Name: Simify eSIMs: Travel Connected
Rating: 4.72581 (124 reviews)

Simify eSIMs: Travel Connected

SIMSDIRECT PTY LTD

🛍️ Shopping

✈️ Travel

Customer Experience

Positive experience44.8% of reviews

Neutral7.5% of reviews

Negative experience47.8% of reviews

~ Based on 67 written reviews from the US App Store.

Is Simify eSIMs Safe?

Simify eSIMs: Travel Connected appears safe based on user ratings. AppsHunter Safety Score for Simify eSIMs is 91/100.

This assessment is based on 124 user ratings, with an App Store average of 4.7/5.

Safety Analysis

91.9% of ratings point to a safe experience

4.0% of ratings suggest some concerns

4.0% of ratings point to a risky experience

~ Based on 124 App Store ratings for Simify eSIMs.

Is Simify eSIMs Legit?

Simify eSIMs: Travel Connected appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Simify eSIMs is 70/100.

Based on 70 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Worst eSIM Experience Possible

I have never had a worse experience with eSIMs. When I was using Simifiy to live and travel in New York and Toronto, even with their unlimited data plan FaceTiming and calls would barely ever work properly. Streaming was the same deal.

I have purchased multiple times eSIMS which I ordered but never showed up in my account. Their support never helped me and the majority of the time I was referred to an AI bot.

Most recently the reason I even bother to write this review is that sitting in Kazakhstan I have ordered an eSIM for a day and they are intentionally DELAYING giving it to me for no apparent reason.

Simify’s service is terrible and their support is beyond useless. They are beyond the point of ragebait and gaslighting.

CCoopercoopre

24 days ago

Response from developer

We’re really sorry to hear this. That doesn’t sound right at all, and we understand how disappointing it must be to run into these issues when you’re relying on your eSIM while travelling, especially across multiple trips. Our AI assistant is there to help with quick queries, and if you need a hand with anything further, your enquiry is passed straight to our support team so we can look into it with you. We’d really appreciate the chance to help turn this around. If you could please reach out to us at hello@simify.com, we’ll take a closer look at your latest order in Kazakhstan and the other issues you’ve mentioned, and work with you to get things sorted as quickly as possible.

Worst sim company ever

If you are traveling more than one country this is not for you . When we landed at the first destination one sim is not working at all . The online chat ( real person ) is not even helpful course all the steps won’t even work. However after a day it work . Then we arrived at the second destination BOTH not working at all . Poor communication. Also JUST NOT WORKING. buyer be aware

BBepoyupo

2 months ago

Response from developer

Hey Bepoyupo, please reach out to us on hello@simify.com and we'll look into it straight away for you. Our chat line has 24/7 support available and we'd love to make things right for you.

Horrible

Purchased 2 sims. Downloaded the app. Took 15 minutes to get past cloudfare verification. Once finally logged into the app. No sims listed. Only form of help is either chat or email. No email response. Chat gave 1 AI response saying passing it on to a senior agent. No response what so ever after that. Disputing the charges.

4410DMVES

2 months ago

Response from developer

Hi 410DMVES, we're so sorry to hear this was your experience. Could you please reach out on hello@simify.com so we can look into this for you?

Deeply disappointed

Simify worked great when my friend and I used it for our trip to the UK and Europe in 2025, but our current trip to Canada and the US in August 2026 has been a complete disaster. After flying from Fiji to Calgary via San Francisco, a WestJet strike left us stranded in San Francisco for two days, forcing us to cancel two pre-arranged tours. Upon arrival at the airport, the airline required us to go online immediately to arrange alternative flights and accommodation. However, our Simify eSIM failed completely and provided zero connectivity when we needed it most. Left with no choice and under extreme stress, we were forced to pay for expensive international roaming through our primary home telco

Aastrocodger

3 months ago

Response from developer

Hi Astrocodger, this sounds like an awful experience and one we'd like to look into as a matter of urgency for you. Could you please reach out on hello@simify.com

Speed poor in Spain no real support

I’m currently in Madrid. Speeds are poor, only getting LTE with sub megabit throughput. Click the main support link on their page you get page cannot be found. Go to the help center there’s no way to contact them. It works just poorly.

LALost American always

3 months ago

Response from developer

Hi Lost American Always, sorry to hear you are having trouble. Could you please reach out on hello@simfy.com so we can look into this for you asap? You can also reach us directly through the chat function on our website.

Scam - do not download

This is a scam. We paid for 2 E-Sims and the products have not been provided.
Have followed up multiple times via the support systems but only get fed automated responses.
No effort from company to rectify the situation.

MMacreative

3 months ago

Good

Best customer service you could ask for

JJoe6278

3 months ago

From great to ok

Once upon a time Simify was really fantastic. Recently it seems decisions have reduced its quality. 1. You need to sign in to the app far to often. It’s an app. Why does it not remember me? 2. Also it defaults to singing me up for marketing material every time I log on. It should remember this and it bugs me every time. 3. The cost has gone up so it’s no longer really great value. Having using Simify for years I think I will try someone else next time.

GGGreat or Grate

3 months ago

Response from developer

Hi there, we really appreciate you taking the time to share this feedback, especially after being with Simify for so long. We’re sorry to hear things haven’t been feeling as seamless as usual for you. We’d love the opportunity to look into the issues you’ve raised around the app and your experience with us. Please reach out to us at hello@simify.com and we’ll be more than happy to chat through this and help where we can.

The best overseas ESIM

Have used this app and eSIMs on our last 3 overseas trip for the 2 of us. So easy to install and use. amazing value! Love it

DDSCSJC

4 months ago

Forced updates to use the app not helpful

Using your product but can you please make updating the app optional. It comes up with a pop up which you cannot dismiss - you are forced to update in the App Store. Sometimes I’m in a rush as my eSIM has expired and I need to quickly activate another one. It pops up with ‘do you want to update?’ but there is no way to say ‘no’ so you have to wait while it does that. Then you have to login again including waiting for your login code to come through your emails. So frustrating to have to do this every time you need to activate a new eSIM.

KKWW17FHS

4 months ago

Excellent Service

The customer service team at Simify were incredibly helpful and kind answering all my questions and they were super fast in responding. A 5 stars experience for me. They are very knowledgeable and have amazing different plans to choose from. The world plan is a great one for digital nomads.

LLex_elle

4 months ago

Response from developer

Now that’s a 5 star review! ⭐️😍 Thanks so much for the kind words, we’re stoked our team could help you find the perfect plan for your travels! 🌎✈️

Poor service

Buy an unlimited eSIM but after 1GB use daily speed is slowed to not even 1Mb per second, making device unusable with no network connection. They call it fair use policy. If I wanted my data capped; pretty much what happened, I’d buy a capped plan. Couldn’t even get network connection to contact them via the app.

CCharlene_686

4 months ago

Forced updates to use the app not helpful

Using your product but can you please make an update optional. Sometimes I’m in a packs as my eSIM has expired and I need to quickly activate another one using wifi. It says do you want to update but there is no way to say no do you have to wait while it does that and then activate your new eSIM.

KKWW17FHS

4 months ago

Response from developer

Thanks for the feedback. We will pass it on to the relevant team.

Avoid. Issues with activating and no customer support.

Purchased eSIM for a recent trip in Bali. Installed but would not activate by QR code or manual entry.

Tried their online customer support - AI bot sent me in circles - then no response. Stuck here without network access and money wasted.

Go with another provider - these guys Suck.

SScourtney

4 months ago

Horrible Customer Service

Terrible Service, no wanted to refund and never got a response. DO NOT BUY. I BEG YOU.

CACertified Account

5 months ago

Useless

Couldn’t get it to work. Followed all instructions

AJAussie Jancey

5 months ago

For stress free

I’ve been using simify for a while now and it’s been great, being able to store esims for upcoming travel, I do wish they still had physical ones as well for my other devices however this is still serving me well

DDkinez

5 months ago

Response from developer

Yes Dkinez; ove hearing we've been your travel buddy for a while now! Soz about the physical SIMs; we're all about that eSIM lyf these days📱

Easy to do

I’m not very tech savvy so I was a bit hesitant to get an eSIM on my phone but this is my second one through Simify. They have everything you need to know and step-by-step on how to do it. The app makes it easier to keep track of everything too.

Cchat2chuck97

5 months ago

Response from developer

Thanks, Chuck! Sounds like you may be a little more tech savvy than you think 😁

Won’t connect

Tried everything, ended up going to an Apple Store . They finally did it !!

FFIL8888888

5 months ago

Kane

Fantastic platform the app
Works really quickly and I was able to set up my eSIM easily.

Instructions were clear and no issues whatsoever.

Thanks for getting me back online during my tip to Thailand!

@@Itsliterallykane

5 months ago

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Simify eSIMs Reviews: Is It Legit?

Customer Experience

Is Simify eSIMs Safe? 🙏

Safety Analysis

Is Simify eSIMs Legit? ✅

Top reviews

Worst eSIM Experience Possible

Response from developer

Worst sim company ever

Response from developer

Horrible

Response from developer

Deeply disappointed

Response from developer

Speed poor in Spain no real support

Response from developer

Scam - do not download

Good

From great to ok

Response from developer

The best overseas ESIM

Forced updates to use the app not helpful

Excellent Service

Response from developer

Poor service

Forced updates to use the app not helpful

Response from developer

Avoid. Issues with activating and no customer support.

Horrible Customer Service

Useless

For stress free

Response from developer

Easy to do

Response from developer

Won’t connect

Kane

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