Speed poor in Spain no real support
I’m currently in Madrid. Speeds are poor, only getting LTE with sub megabit throughput. Click the main support link on their page you get page cannot be found. Go to the help center there’s no way to contact them. It works just poorly.
Scam - do not download
This is a scam. We paid for 2 E-Sims and the products have not been provided.
Have followed up multiple times via the support systems but only get fed automated responses.
No effort from company to rectify the situation.
Have followed up multiple times via the support systems but only get fed automated responses.
No effort from company to rectify the situation.
Good
Best customer service you could ask for
From great to ok
Once upon a time Simify was really fantastic. Recently it seems decisions have reduced its quality. 1. You need to sign in to the app far to often. It’s an app. Why does it not remember me? 2. Also it defaults to singing me up for marketing material every time I log on. It should remember this and it bugs me every time. 3. The cost has gone up so it’s no longer really great value. Having using Simify for years I think I will try someone else next time.
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The best overseas ESIM
Have used this app and eSIMs on our last 3 overseas trip for the 2 of us. So easy to install and use. amazing value! Love it
Forced updates to use the app not helpful
Using your product but can you please make updating the app optional. It comes up with a pop up which you cannot dismiss - you are forced to update in the App Store. Sometimes I’m in a rush as my eSIM has expired and I need to quickly activate another one. It pops up with ‘do you want to update?’ but there is no way to say ‘no’ so you have to wait while it does that. Then you have to login again including waiting for your login code to come through your emails. So frustrating to have to do this every time you need to activate a new eSIM.
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Excellent Service
The customer service team at Simify were incredibly helpful and kind answering all my questions and they were super fast in responding. A 5 stars experience for me. They are very knowledgeable and have amazing different plans to choose from. The world plan is a great one for digital nomads.
Poor service
Buy an unlimited eSIM but after 1GB use daily speed is slowed to not even 1Mb per second, making device unusable with no network connection. They call it fair use policy. If I wanted my data capped; pretty much what happened, I’d buy a capped plan. Couldn’t even get network connection to contact them via the app.
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Forced updates to use the app not helpful
Using your product but can you please make an update optional. Sometimes I’m in a packs as my eSIM has expired and I need to quickly activate another one using wifi. It says do you want to update but there is no way to say no do you have to wait while it does that and then activate your new eSIM.
Response from developer
Thanks for the feedback. We will pass it on to the relevant team.
Avoid. Issues with activating and no customer support.
Purchased eSIM for a recent trip in Bali. Installed but would not activate by QR code or manual entry.
Tried their online customer support - AI bot sent me in circles - then no response. Stuck here without network access and money wasted.
Go with another provider - these guys Suck.
Tried their online customer support - AI bot sent me in circles - then no response. Stuck here without network access and money wasted.
Go with another provider - these guys Suck.
Horrible Customer Service
Terrible Service, no wanted to refund and never got a response. DO NOT BUY. I BEG YOU.
Useless
Couldn’t get it to work. Followed all instructions
For stress free
I’ve been using simify for a while now and it’s been great, being able to store esims for upcoming travel, I do wish they still had physical ones as well for my other devices however this is still serving me well
Easy to do
I’m not very tech savvy so I was a bit hesitant to get an eSIM on my phone but this is my second one through Simify. They have everything you need to know and step-by-step on how to do it. The app makes it easier to keep track of everything too.
Won’t connect
Tried everything, ended up going to an Apple Store . They finally did it !!
Kane
Fantastic platform the app
Works really quickly and I was able to set up my eSIM easily.
Instructions were clear and no issues whatsoever.
Thanks for getting me back online during my tip to Thailand!
Works really quickly and I was able to set up my eSIM easily.
Instructions were clear and no issues whatsoever.
Thanks for getting me back online during my tip to Thailand!
Terrible
I used Simify for a 9-day trip to the Philippines and unfortunately had a very poor experience. Although the eSIM appeared to connect to Smart and showed a 4G/5G signal the entire time, I was unable to access any mobile data at all. Apps, websites and social media would not load despite multiple troubleshooting attempts.
I contacted support and followed the suggested steps, but the issue was never resolved during my trip, making the service essentially unusable. I ended up relying on Wi-Fi for the duration of my stay.
Based on my experience, I cannot recommend Simify for travel in the Philippines as I paid for a service that I was unable to use.
I contacted support and followed the suggested steps, but the issue was never resolved during my trip, making the service essentially unusable. I ended up relying on Wi-Fi for the duration of my stay.
Based on my experience, I cannot recommend Simify for travel in the Philippines as I paid for a service that I was unable to use.
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Fabulous connection
Europe UK we uploaded lots of photos, found cover faultless.
Bad Data
The data does not work 30% of the time in North America. Plus The support is bad and I lost money from orders I made that didn’t come through to my inbox.
Worst App and Useless support team
Took money off my a account without delivering a sim. Customer service is useless, possibly AI with how generic and unhelpful they are. I have family that has lost money and again no delivery of the sim. They take your money, ask you to buy another sim and wait for a slow refund process while you’re on holiday counting you pennies. I am telling everyone I’m coming across of my terrible experience. Please don’t bother. Plenty of online sims with better service are available.
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