Simify eSIMs User Reviews

Name: Simify eSIMs: Travel Connected
Rating: 4.8 (123 reviews)

Simify eSIMs: Travel Connected

SIMSDIRECT PTY LTD

🛍️ Shopping

✈️ Travel

Customer Experience

Positive experience52.8% of reviews

Neutral5.7% of reviews

Negative experience41.5% of reviews

~ Based on 53 written reviews from the US App Store.

Is Simify eSIMs Safe?

Simify eSIMs: Travel Connected appears safe based on user ratings. AppsHunter Safety Score for Simify eSIMs is 92/100.

This assessment is based on 123 user ratings, with an App Store average of 4.8/5.

Safety Analysis

93.5% of ratings point to a safe experience

4.1% of ratings suggest some concerns

2.4% of ratings point to a risky experience

~ Based on 123 App Store ratings for Simify eSIMs.

Is Simify eSIMs Legit?

Simify eSIMs: Travel Connected appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Simify eSIMs is 70/100.

Based on 70 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Excellent Service

The customer service team at Simify were incredibly helpful and kind answering all my questions and they were super fast in responding. A 5 stars experience for me. They are very knowledgeable and have amazing different plans to choose from. The world plan is a great one for digital nomads.

Lex_elle

23 days ago

Response from developer

Now that’s a 5 star review! ⭐️😍 Thanks so much for the kind words, we’re stoked our team could help you find the perfect plan for your travels! 🌎✈️

Forced updates to use the app not helpful

Using your product but can you please make an update optional. Sometimes I’m in a packs as my eSIM has expired and I need to quickly activate another one using wifi. It says do you want to update but there is no way to say no do you have to wait while it does that and then activate your new eSIM.

KWW17FHS

a month ago

Response from developer

Thanks for the feedback. We will pass it on to the relevant team.

For stress free

I’ve been using simify for a while now and it’s been great, being able to store esims for upcoming travel, I do wish they still had physical ones as well for my other devices however this is still serving me well

Dkinez

2 months ago

Response from developer

Yes Dkinez; ove hearing we've been your travel buddy for a while now! Soz about the physical SIMs; we're all about that eSIM lyf these days📱

Easy to do

I’m not very tech savvy so I was a bit hesitant to get an eSIM on my phone but this is my second one through Simify. They have everything you need to know and step-by-step on how to do it. The app makes it easier to keep track of everything too.

chat2chuck97

2 months ago

Response from developer

Thanks, Chuck! Sounds like you may be a little more tech savvy than you think 😁

Won’t connect

Tried everything, ended up going to an Apple Store . They finally did it !!

FIL8888888

2 months ago

Kane

Fantastic platform the app
Works really quickly and I was able to set up my eSIM easily.

Instructions were clear and no issues whatsoever.

Thanks for getting me back online during my tip to Thailand!

@Itsliterallykane

2 months ago

Terrible

I used Simify for a 9-day trip to the Philippines and unfortunately had a very poor experience. Although the eSIM appeared to connect to Smart and showed a 4G/5G signal the entire time, I was unable to access any mobile data at all. Apps, websites and social media would not load despite multiple troubleshooting attempts.

I contacted support and followed the suggested steps, but the issue was never resolved during my trip, making the service essentially unusable. I ended up relying on Wi-Fi for the duration of my stay.

Based on my experience, I cannot recommend Simify for travel in the Philippines as I paid for a service that I was unable to use.

rtujbmo

2 months ago

Response from developer

Thanks for taking the time to share this, and I’m really sorry to hear about your experience in the Philippines. That definitely isn’t what we want for our travellers. Even if the eSIM shows signal, it should still be working properly for data, so I completely understand how frustrating this would’ve been, especially while you were away. We’d really like to look into this properly for you and see what went wrong with your setup, and make this right for you. If you’re open to it, please reach out to us at hello@simify.com with your order details so we can investigate and help further.

Fabulous connection

Europe UK we uploaded lots of photos, found cover faultless.

TinaGale

2 months ago

Bad Data

The data does not work 30% of the time in North America. Plus The support is bad and I lost money from orders I made that didn’t come through to my inbox.

ehheheiwieknfjdiei

2 months ago

Worst App and Useless support team

Took money off my a account without delivering a sim. Customer service is useless, possibly AI with how generic and unhelpful they are. I have family that has lost money and again no delivery of the sim. They take your money, ask you to buy another sim and wait for a slow refund process while you’re on holiday counting you pennies. I am telling everyone I’m coming across of my terrible experience. Please don’t bother. Plenty of online sims with better service are available.

E.Nell

2 months ago

Response from developer

Hi E.Neil, we're so sorry this has been your experience. We aim to keep you connected in a stress-free, reliable way and it sounds like something may have gone wrong here. Could you please reach out hello@simify.com so we can look into this for you?

Easy travels + Fast help

First time using an ESIM so a bit sceptical on how easy to use it was. Had no problems getting around and signal was relatively fast except for understandably places like underground tunnels.

I was concerned that I couldn’t get the confirmation email with the activation link but after msging the service team on the app, they replied within a day.

Price was reasonable for unlimited data and I can definitely see myself using this service again. Didn’t notice any cuts in data, used just for everyday things like socials, msging and GPSmaps. I was in HongKong btw and spent a day in Shenzhen China and Guangzhou China. All worked! No firewall issues in China, works just like a vpn!

Thanks for the smooth trip, cheers!

Alpha_C

3 months ago

Response from developer

Thanks, Alpha_C. What a lovely review to read and we're so glad you had a smooth trip! We love Rob Thomas and Santana-ering an experience for our customers!

Great coverage

A little difficult to initiate at first but awesome coverage whilst traveling. Highly recommended!

Hans2204

3 months ago

No customer support

I was struggling with an ‘activation error’ for an hour. I followed all of the steps correctly, including re starting my phone. It says you can contact someone for support but all you get is AI that never responds. I want my money back.

Ellesse22

3 months ago

Annoyed

The “unlimited” option isn’t unlimited and wasn’t until I had arrived in Japan I was made aware. The customer service was good however I won’t be using again

blue backpack7

3 months ago

Easy

Very simple to purchase.

Katharin. P

4 months ago

Frustrating

It used to work ok although the inability to make a call was a slight frustration, but now it’s just continually cancels my purchases. Just to add extra annoyance, it cancels the purchase straight away, and then it sends an email confirming the order, despite having already cancelled it. Very frustrating.

TourLeTour

4 months ago

So good!!

I’ve used other esims and they always randomly drop out or I have trouble connecting them to my phone, but Simify has been great the two times I’ve used them!! Also the customer service to amazing then you need them!

Loz_273

5 months ago

Simply brilliant

Amazing coverage all over Thailand and simply easy to set up 5🤩stars from me

Courtney Rex

5 months ago

Poor Customer Services

I bought unlimited Global plan.
Out of a sudden.
No data services.
I tried several times to get to the customer services with no reply close to an hour. It seems it’s a scam to me.
And I will dispute all the charges.
t your own risk

matanda1

6 months ago

Response from developer

Hi Matanda1, we are so sorry to hear this has been your experience. Could you please reach out to us, via email on hello@simify.com so we can look into this for you?