Worst sim company ever
If you are traveling more than one country this is not for you . When we landed at the first destination one sim is not working at all . The online chat ( real person ) is not even helpful course all the steps won’t even work. However after a day it work . Then we arrived at the second destination BOTH not working at all . Poor communication. Also JUST NOT WORKING. buyer be aware
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Response from developer
Hey Bepoyupo, please reach out to us on hello@simify.com and we'll look into it straight away for you. Our chat line has 24/7 support available and we'd love to make things right for you.
Horrible
Purchased 2 sims. Downloaded the app. Took 15 minutes to get past cloudfare verification. Once finally logged into the app. No sims listed. Only form of help is either chat or email. No email response. Chat gave 1 AI response saying passing it on to a senior agent. No response what so ever after that. Disputing the charges.
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Response from developer
Hi 410DMVES, we're so sorry to hear this was your experience. Could you please reach out on hello@simify.com so we can look into this for you?
Deeply disappointed
Simify worked great when my friend and I used it for our trip to the UK and Europe in 2025, but our current trip to Canada and the US in August 2026 has been a complete disaster. After flying from Fiji to Calgary via San Francisco, a WestJet strike left us stranded in San Francisco for two days, forcing us to cancel two pre-arranged tours. Upon arrival at the airport, the airline required us to go online immediately to arrange alternative flights and accommodation. However, our Simify eSIM failed completely and provided zero connectivity when we needed it most. Left with no choice and under extreme stress, we were forced to pay for expensive international roaming through our primary home telco
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Response from developer
Hi Astrocodger, this sounds like an awful experience and one we'd like to look into as a matter of urgency for you. Could you please reach out on hello@simify.com
Speed poor in Spain no real support
I’m currently in Madrid. Speeds are poor, only getting LTE with sub megabit throughput. Click the main support link on their page you get page cannot be found. Go to the help center there’s no way to contact them. It works just poorly.
Response from developer
Hi Lost American Always, sorry to hear you are having trouble. Could you please reach out on hello@simfy.com so we can look into this for you asap? You can also reach us directly through the chat function on our website.
Scam - do not download
This is a scam. We paid for 2 E-Sims and the products have not been provided.
Have followed up multiple times via the support systems but only get fed automated responses.
No effort from company to rectify the situation.
Have followed up multiple times via the support systems but only get fed automated responses.
No effort from company to rectify the situation.
