App doesn’t work correctly on Iphone
When I entered my ID and password and clicked on connect, the app said there was an error, that my password was incorrect. When I tried in an android phone, the app worked correctly.
CChadiif
They fixed the issue on the update , thank you
opened an account with high expectations, and honestly, everything seemed smooth and perfect during the initial setup. Unfortunately, things went downhill the moment I tried to create a virtual card. The app requires SMS verification, but the verification code NEVER arrives, even though I receive SMS messages for other operations without any issues. And what makes this even worse is the support experience. I reached out to customer support despite initially not wanting to leave a 2-star review, only to receive generic, automated responses that were absolutely no help. To make matters worse, you can’t even upload an image in the support chat to explain the issue properly. Honestly, this sucks. In 2026, from a bank positioning itself as a modern digital banking solution, this level of service is simply unacceptable. The onboarding experience gave me high expectations, but the moment I encountered a real problem, everything fell apart. A digital bank is only as good as its ability to solve problems, and right now, this experience is nowhere near what I’d expect from a serious digital bank. I really hope you take this feedback seriously and improve both your technical reliability and customer support, because at the moment, you are still a long way from delivering the seamless digital banking experience you’re supposed to offer.
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SSaadHrk01
Can't get a virtual card
opened an account with high expectations, and honestly, everything seemed smooth and perfect during the initial setup. Unfortunately, things went downhill the moment I tried to create a virtual card.
The app requires SMS verification, but the verification code NEVER arrives, even though I receive SMS messages for other operations without any issues. And what makes this even worse is the support experience. I reached out to customer support despite initially not wanting to leave a 2-star review, only to receive generic, automated responses that were absolutely no help. To make matters worse, you can’t even upload an image in the support chat to explain the issue properly.
Honestly, this sucks. In 2026, from a bank positioning itself as a modern digital banking solution, this level of service is simply unacceptable. The onboarding experience gave me high expectations, but the moment I encountered a real problem, everything fell apart.
A digital bank is only as good as its ability to solve problems, and right now, this experience is nowhere near what I’d expect from a serious digital bank. I really hope you take this feedback seriously and improve both your technical reliability and customer support, because at the moment, you are still a long way from delivering the seamless digital banking experience you’re supposed to offer.
The app requires SMS verification, but the verification code NEVER arrives, even though I receive SMS messages for other operations without any issues. And what makes this even worse is the support experience. I reached out to customer support despite initially not wanting to leave a 2-star review, only to receive generic, automated responses that were absolutely no help. To make matters worse, you can’t even upload an image in the support chat to explain the issue properly.
Honestly, this sucks. In 2026, from a bank positioning itself as a modern digital banking solution, this level of service is simply unacceptable. The onboarding experience gave me high expectations, but the moment I encountered a real problem, everything fell apart.
A digital bank is only as good as its ability to solve problems, and right now, this experience is nowhere near what I’d expect from a serious digital bank. I really hope you take this feedback seriously and improve both your technical reliability and customer support, because at the moment, you are still a long way from delivering the seamless digital banking experience you’re supposed to offer.
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SSaadHrk01
Backend issues, hire pro devs!
Dear managers, you should hire better developers and UX designers. Both apps Simple and Ettijari frequently have bugs. Its been two days ive been trying to access my account from both apps to reset my password. I know for security reasons the form inputs require private codes but wtf, the user experience is so complicated! Why should I put a password that i can barely remember when I tried to create my account at the first time the password requirements where so complicated that they dont accept none of typo i put ! U keep trying randomly to put ur text and hope if they will accept it. Why dont u try face id? Better user experience! Why make things complicated?
Fast forward I called the costumer service they answer in 15 mins at least, eventually they sent me the link to reset my password after several attempts from my side (I got no SMS when I send the password reset from my side, I have literally spammed the frequent requests). When I access the link the customer service has sent me, I should reput (id account number + registration number) why dont u keep it simple and directly land on the reset pwd page? ( another failed user experience). When I finally landed on the pwd page, I literally went crazy of how much I tried to put dozens of different types of pwds (of with respecting the pwd rules) guess what! NONE WORKED! Always an error of an issue message literally both on Ettijari app and Simple app. I went crazy when I just wanted to access my account 😭! I have recalled the customer service and told me to send and email to the technical support which I did and still waiting for a feedback.
M so disappointed and frustrated with how u handle business and u promise ppl for a good experience which none of it is true (the only good thing is the UI style.) the team is absolutely not doing its job u should consider hiring pro devs and ux designers!
Fast forward I called the costumer service they answer in 15 mins at least, eventually they sent me the link to reset my password after several attempts from my side (I got no SMS when I send the password reset from my side, I have literally spammed the frequent requests). When I access the link the customer service has sent me, I should reput (id account number + registration number) why dont u keep it simple and directly land on the reset pwd page? ( another failed user experience). When I finally landed on the pwd page, I literally went crazy of how much I tried to put dozens of different types of pwds (of with respecting the pwd rules) guess what! NONE WORKED! Always an error of an issue message literally both on Ettijari app and Simple app. I went crazy when I just wanted to access my account 😭! I have recalled the customer service and told me to send and email to the technical support which I did and still waiting for a feedback.
M so disappointed and frustrated with how u handle business and u promise ppl for a good experience which none of it is true (the only good thing is the UI style.) the team is absolutely not doing its job u should consider hiring pro devs and ux designers!
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GGoonjun
Kind & supportive team
I absolutely felt comfortable and so easy to apply everything, specially with ilyas he’s so kind 🫂
DDragon🪐
