App doesn’t work correctly on Iphone
When I entered my ID and password and clicked on connect, the app said there was an error, that my password was incorrect. When I tried in an android phone, the app worked correctly.
They fixed the issue on the update , thank you
opened an account with high expectations, and honestly, everything seemed smooth and perfect during the initial setup. Unfortunately, things went downhill the moment I tried to create a virtual card. The app requires SMS verification, but the verification code NEVER arrives, even though I receive SMS messages for other operations without any issues. And what makes this even worse is the support experience. I reached out to customer support despite initially not wanting to leave a 2-star review, only to receive generic, automated responses that were absolutely no help. To make matters worse, you can’t even upload an image in the support chat to explain the issue properly. Honestly, this sucks. In 2026, from a bank positioning itself as a modern digital banking solution, this level of service is simply unacceptable. The onboarding experience gave me high expectations, but the moment I encountered a real problem, everything fell apart. A digital bank is only as good as its ability to solve problems, and right now, this experience is nowhere near what I’d expect from a serious digital bank. I really hope you take this feedback seriously and improve both your technical reliability and customer support, because at the moment, you are still a long way from delivering the seamless digital banking experience you’re supposed to offer.
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Can't get a virtual card
opened an account with high expectations, and honestly, everything seemed smooth and perfect during the initial setup. Unfortunately, things went downhill the moment I tried to create a virtual card.
The app requires SMS verification, but the verification code NEVER arrives, even though I receive SMS messages for other operations without any issues. And what makes this even worse is the support experience. I reached out to customer support despite initially not wanting to leave a 2-star review, only to receive generic, automated responses that were absolutely no help. To make matters worse, you can’t even upload an image in the support chat to explain the issue properly.
Honestly, this sucks. In 2026, from a bank positioning itself as a modern digital banking solution, this level of service is simply unacceptable. The onboarding experience gave me high expectations, but the moment I encountered a real problem, everything fell apart.
A digital bank is only as good as its ability to solve problems, and right now, this experience is nowhere near what I’d expect from a serious digital bank. I really hope you take this feedback seriously and improve both your technical reliability and customer support, because at the moment, you are still a long way from delivering the seamless digital banking experience you’re supposed to offer.
The app requires SMS verification, but the verification code NEVER arrives, even though I receive SMS messages for other operations without any issues. And what makes this even worse is the support experience. I reached out to customer support despite initially not wanting to leave a 2-star review, only to receive generic, automated responses that were absolutely no help. To make matters worse, you can’t even upload an image in the support chat to explain the issue properly.
Honestly, this sucks. In 2026, from a bank positioning itself as a modern digital banking solution, this level of service is simply unacceptable. The onboarding experience gave me high expectations, but the moment I encountered a real problem, everything fell apart.
A digital bank is only as good as its ability to solve problems, and right now, this experience is nowhere near what I’d expect from a serious digital bank. I really hope you take this feedback seriously and improve both your technical reliability and customer support, because at the moment, you are still a long way from delivering the seamless digital banking experience you’re supposed to offer.
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Backend issues, hire pro devs!
Dear managers, you should hire better developers and UX designers. Both apps Simple and Ettijari frequently have bugs. Its been two days ive been trying to access my account from both apps to reset my password. I know for security reasons the form inputs require private codes but wtf, the user experience is so complicated! Why should I put a password that i can barely remember when I tried to create my account at the first time the password requirements where so complicated that they dont accept none of typo i put ! U keep trying randomly to put ur text and hope if they will accept it. Why dont u try face id? Better user experience! Why make things complicated?
Fast forward I called the costumer service they answer in 15 mins at least, eventually they sent me the link to reset my password after several attempts from my side (I got no SMS when I send the password reset from my side, I have literally spammed the frequent requests). When I access the link the customer service has sent me, I should reput (id account number + registration number) why dont u keep it simple and directly land on the reset pwd page? ( another failed user experience). When I finally landed on the pwd page, I literally went crazy of how much I tried to put dozens of different types of pwds (of with respecting the pwd rules) guess what! NONE WORKED! Always an error of an issue message literally both on Ettijari app and Simple app. I went crazy when I just wanted to access my account 😭! I have recalled the customer service and told me to send and email to the technical support which I did and still waiting for a feedback.
M so disappointed and frustrated with how u handle business and u promise ppl for a good experience which none of it is true (the only good thing is the UI style.) the team is absolutely not doing its job u should consider hiring pro devs and ux designers!
Fast forward I called the costumer service they answer in 15 mins at least, eventually they sent me the link to reset my password after several attempts from my side (I got no SMS when I send the password reset from my side, I have literally spammed the frequent requests). When I access the link the customer service has sent me, I should reput (id account number + registration number) why dont u keep it simple and directly land on the reset pwd page? ( another failed user experience). When I finally landed on the pwd page, I literally went crazy of how much I tried to put dozens of different types of pwds (of with respecting the pwd rules) guess what! NONE WORKED! Always an error of an issue message literally both on Ettijari app and Simple app. I went crazy when I just wanted to access my account 😭! I have recalled the customer service and told me to send and email to the technical support which I did and still waiting for a feedback.
M so disappointed and frustrated with how u handle business and u promise ppl for a good experience which none of it is true (the only good thing is the UI style.) the team is absolutely not doing its job u should consider hiring pro devs and ux designers!
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Kind & supportive team
I absolutely felt comfortable and so easy to apply everything, specially with ilyas he’s so kind 🫂
First neobank that doesnt work 24/7
This is honestly frustrating. It doesn’t even work 24/7, which defeats the whole point of neobanks. Just not the experience you’d expect.
W need face id
W need face id
Happy
It’s really an amazing system
L’accessibilité pour tous
L’application est devenue inaccessible pour les non-voyants après la dernière mise à jour, j’arrive pas à effectuer mes virements
Le problème toujours persiste, j’arrive pas à effectuer mes virements ainsi que tous les noms voyant il faut travailler sur le changement de glissement pour effectuer le virement Car, il n’assure pas une accessibilité pour les non-voyants, ce qui est contradictoire aux lois internationaux et nationaux
Le problème toujours persiste, j’arrive pas à effectuer mes virements ainsi que tous les noms voyant il faut travailler sur le changement de glissement pour effectuer le virement Car, il n’assure pas une accessibilité pour les non-voyants, ce qui est contradictoire aux lois internationaux et nationaux
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I can’t add new beneficiary
The button submit to register new beneficiary stays disabled despite filling all the fields correctly
Great, but not perfect
Nice and responsive most of the documentation went online as well as the identity confirmation through a video call which is kinda cool.
I would've gave it 5 stars if the credit card is deliverable through glovo or other as marketed
Biometric login would be appreciated (kindly add in the near future)
I would've gave it 5 stars if the credit card is deliverable through glovo or other as marketed
Biometric login would be appreciated (kindly add in the near future)
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App
Simple et rapide
Informations incomplètes
J’ai contacté le support par mail de nombreuses fois pour connaître les options incluses dans la carte mastercart word (pour inscrire un pack prime): Nombre d’entrées dans les loung, boissons ou nourritures incluses, nombre de visiteurs permis avec ou sans reduction. Aucune information dans ce sens. Des informations générales alors que dans mes emails, j’ai precise que mastercard écrit noir sur blanc que le detail des avantages est négocié avec chaque banque.
J’ai contacté le support par telephone qui était à la hauteur, mais eux memes ne disposaient pas de cette information ( quelle ironie).
La transparence est le premier pilier d’une neobanque et je leur recommande de voir ce détail déterminant pour certaines catégories de clients.
J’ai contacté le support par telephone qui était à la hauteur, mais eux memes ne disposaient pas de cette information ( quelle ironie).
La transparence est le premier pilier d’une neobanque et je leur recommande de voir ce détail déterminant pour certaines catégories de clients.
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Les anomalies détectées :
Application avec plusieurs bugs et lenteurs, surtout au niveau du scan de la carte d’identité. Le processus bloque parfois à certaines étapes avec des erreurs empêchant d’avancer. Après reprise du dossier après 24h, il a fallu refaire l’étape du scan et reprendre la photo du recto de la carte ID.
مشكل
مني كنمشي نحول فلوس داك زر ديال اسحب للتحويل مخدامش عيت باغا نعمل تحويل والو
Notification issue
App fiha mochkil dyal notification makiwsloch, wakha dayra enable lkolchi la fl app la f settings dyal telephone, beside that everything is great thank you
Review
My expectations for Simple were much higher than the experience I received.
During the account registration process, the OTP email arrives with a verification link, but clicking the link redirects me back to the same page without completing the verification. I also attempted to use the “Forgot Password” feature after receiving my username by email, but the issue persists and no OTP is sent via SMS.
This appears to be a problem with the account activation and authentication workflow. The onboarding process should be more reliable and user-friendly, as these issues prevent new users from successfully creating and accessing their accounts.
During the account registration process, the OTP email arrives with a verification link, but clicking the link redirects me back to the same page without completing the verification. I also attempted to use the “Forgot Password” feature after receiving my username by email, but the issue persists and no OTP is sent via SMS.
This appears to be a problem with the account activation and authentication workflow. The onboarding process should be more reliable and user-friendly, as these issues prevent new users from successfully creating and accessing their accounts.
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Bug généralisé empêchant l ouverture du compte
Impossible d'ouvrir le compte, demande acceptée le 6 juin. Toujours en attente de contats le 20. Le service client au téléphone ne peut rien faire sauf ouvrir des réclamations qui n'aboutissent pas (deja une ouverte depuis plusieurs jours). Pas trop simple comme démarche finalement ?
N'est pas une une néobanque qui veut hein. Let revolut do their thing you guys :)
N'est pas une une néobanque qui veut hein. Let revolut do their thing you guys :)
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Broken password reset
The password reset flow is broken
Not working
Declare transaction not working, when i click on it the app crash
