Wifi?
I logged in and for the wifi setting up thing it said something about not expecting it for some sort of reason and I retried it but it took forever to find my wifi
If I could give a 0 star rating I would
I’ve been contacting the Simplehuman team for months about the app not working with my mirror, and all I keep hearing is that they’re “working on it.” It’s been over four months with no real fix or progress. The mirror is supposed to be a premium product, yet it relies on an app that completely ruins the experience.
It’s honestly unbelievable that a company of this size hasn’t fixed an issue that affects so many customers. The reviews here speak for themselves — people have been complaining for years and nothing has changed. If the app can’t be fixed, they should at least create a new one so customers can actually use what they paid for.
I love the mirror itself, but it’s basically useless without the app. Simplehuman, do better.
It’s honestly unbelievable that a company of this size hasn’t fixed an issue that affects so many customers. The reviews here speak for themselves — people have been complaining for years and nothing has changed. If the app can’t be fixed, they should at least create a new one so customers can actually use what they paid for.
I love the mirror itself, but it’s basically useless without the app. Simplehuman, do better.
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Ne sert à rien
Impossible de connecter le miroir en plus wifi indétectable
Pour le prix du miroir c’est pas serieux
Pour le prix du miroir c’est pas serieux
Mom
Easy set up! Love it
INTERNAL SERVICE ERROR
I just purchased a new mirror, and I cannot connect it to the WiFi. I keep getting a message that says internal service error. It’s been 5 days and it still will not connect and they don’t make this mirror anymore. This is upsetting. I’ve un-installed the app and updated my phone to the newest IOS. I’m giving it 3 more days or I may have to return it and not look back.
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Response from developer
Hi there, sorry to hear about the WiFi issue with your mirror. Please contact our support team here: https://www.simplehuman.com/pages/contact-us ; we have live chat and text from 8AM - 5PM (Mon- Fri) PST. and you can also email us at any time! We look forward to helping you get this resolved ASAP!
Does not pair
My wife was seeing stars after using the mirror because it is so bright. I suggested she try to use the app to also the brightness but it will not pair with either of our phones, so now we have a $300 mirror that does nothing. It looks like this has been going on for a couple of years now. I didn’t know I would need an app to use this mirror or I would never have wasted my money.
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Response from developer
Hi there, we apologize for the inconvenience. Please contact our support team here: https://www.simplehuman.com/pages/contact-us ; we have live chat and text from 8AM - 5PM (Mon- Fri) PST. and you can also email us at any time! We look forward to helping you get this resolved ASAP!
Une catastrophe
Une catastrophe. Des déconnexions intempestives, un éclairage qui ne change pas. Parfait pour un miroir à 400 euro 👌
No funciona
App pésima, no es posible vincular con el espejo. El soporte técnico también lamentable
Complete Garbage
Doesn’t link, now my mirror won’t even light up & when it does it goes of in a few seconds. Utterly useless app, useless mirror.
Do not buy.
I got this as a gift from my grandmother, it should never be this hard to connect a MIRROR to an app, simplyhuman needs to get its act together. When I first got the mirror it took awhile for the mirror to even connect the app, when I connected to the app I tried to click on one of the different light settings, nothing happened on my mirror and I also never got any options displayed on the photo to turn the brightness down, up etc. After a minute of sitting there seeing if something would happen, a message popped up “Uh-ho! You’re not connected to WiFi reconnect” when I knew I was. I tried 3 more times and yet absolutely nothing is occurring for my mirror, I also don’t have the clock option shown at the top, only a timer and the light adjustments. This is extremely disappointing since my mommom spent a good amount of money for this for me and it doesn’t work as displayed. Very very disappointing, especially since this has been an issue for years so it shows you how much this company cares.
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Response from developer
Hi there, we apologize for the inconvenience. Please contact our support team here: https://www.simplehuman.com/pages/contact-us ; we have live chat and text from 8AM - 5PM (Mon- Fri) PST. and you can also email us at any time! We look forward to helping you get this resolved ASAP!
Same problem as the other 50 reviewers
My sensor round pro mirror stopped connecting to the app. I assumed there was something wrong with the mirror. I ordered a refurbished one, when it arrived the same problem connecting occurred. Yes I have the Bluetooth on, yes I have the correct wifi. So no, it’s not my mirror, it’s the app as so many others have stated. And customer service is impossible to reach…emails and texts turn into days of no response. Give us a phone number and a live human to work with…simple, right?😡
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Response from developer
Hi there, we apologize for the inconvenience. Please contact our support team here: https://www.simplehuman.com/pages/contact-us ; we have live chat and text from 8AM - 5PM (Mon- Fri) PST. and you can also email us at any time! We look forward to helping you get this resolved ASAP!
Pointless app
Trying to use the different light settings on my mirror and the app does nothing and doesn’t even stay connected. My mirror is stuck on the setting I set up 2+ years ago and there’s no way to adjust with the useless app.
Response from developer
Hi there, we apologize for the inconveniences here. Please contact our support team here: https://www.simplehuman.com/pages/contact-us ; we have live chat and text from 8AM - 5PM (Mon- Fri) PST. and you can also email us at any time! We look forward to helping you get this resolved ASAP!
Mirror doesn’t connect to Bluetooth/wi-fi
What good is a $300 mirror if you can’t use all the features!?? Looking at the reviews, this was clearly a problem a year ago - and now it’s August 2023 and these issues have not been fixed/addressed yet!??
Shockingly poor!
Where is the developer? This app just does not work. I’m unable to set up my mirror as it says it’s linked to another account and won’t set it up. I only have one account & im logged into it. I’ve had the mirror for 5 years & the original app worked fine. This has rendered my £300 pro mirror just a light up mirror, I have no control over light settings. I can’t believe Simple Human are not addressing this. Avoid like the plague.
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Un desastre
No entiendo como un espejo tan caro puede tener una aplicación con un nivel de usabilidad tan nefasto. Un desastre.
Won’t connect!
Please improve app. I have been trying to connect my mirror with no success. This should be SIMPLE Simplehuman.
Garbage
My mirror no longer connects and once upon a time, when it did, it stopped staying lit/connected. I thought I’d try a year later and (obviously) forgot my password. Put in my email and it’s tells me if I have an account I’ll receive an email to rest my password. Easy enough. I get the email, rest my password. The moment I go to log in it says “contact customer support”. Been there, done that. Never got anywhere with them a year ago. I’m not about to waste more time on this. The price for this mirror was insane. No reason in the world there should be this many problem. Once a well respected brand. I see many others now consider this a total waste of time and money as well. This mirror will go in the trash where it belongs. Never again on any of these simple human products.
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Waste of money
The app cannot connect to the mirror - it failed multiple times
App doesn’t work?!
I love my mirror, but upgrades to the app seem to be more like ‘downgrades’ to be honest. Buttons on the app don’t work, so you can see different settings and select say an alarm time but what you can’t do, is save anything!! Feeling rather frustrated to say the least :(
Doesn’t work
I can’t connect with my mirror, tried several times, tried tips on website, shouldn’t be this hard
