I have rented with sixth for over a year now consistently. Everything was fine until recently. The customer service representatives are snobby and of no help. Myself and another friend of mine have both been hung up on multiple times. A representative at a branch I went to selected that I wanted coverage from the establishment and I clearly stated I did not and had my own. The people on the phone are telling me it is what it is and they can’t undo anything. There is no corporate structure or anybody willing to help a consistent high paying customer. There was several issues with my past reservation and no grace or significant help from anybody. I was literally charged over 1600 that I did not intend at all on spending. And I always rent luxury vehicles so I am a high paying client already. I feel robbed, bullied, and cornered. I’m now needing to rent with these people until I can get another credit card to start with a new company. And unfortunately I love the vehicles and have loved the service from sixth in general. This is a sad departure but I have been nearly to my knees begging to be heard out, I’m not sure why you wouldn’t just rather keep me and my consistent business. To each their own. I wish somebody from your company gave me an ear. I figured I would be owed at least that after the many thousands of dollars spent, but instead I got cut off mid sentence, told to not speak because the man on the phone was speaking, and then told there is nothing they could do. Then woke up to an additional 800+ charge for insurance I did not ask for, and again told there is nothing they can do. DESPICABLE.
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