Great Rental App
Been using this rental company for 2 different occasion, work and road trip. Very easy to understand and user friendly! 100% would recommend
Lemon Squeezey
Took no time at all to book, no hassle, and I skip the line when we get in. This will be my third time using the service, and I doubt I’ll rent again from another vendor.
Prices
Prices to rent here is a lot higher on the phone with a agent than online. Why????
I am extremely disappointed with my experience with SIXT. I had a prepaid booking from 27 July to 2
I am extremely disappointed with my experience with SIXT.
I had a prepaid booking from 27 July to 2 August for £611. I was only checking the price difference for changing the pickup date by one day. During the process, the app became unresponsive, and my booking was unexpectedly modified. The total price increased to £705, an extra £94.
I contacted customer service immediately and explained that this was not an intentional change. I was not trying to cancel my booking or take advantage of a lower price—I simply wanted my original reservation restored. Unfortunately, my request was repeatedly rejected with generic policy responses, and no one appeared willing to properly review the circumstances or consider a goodwill exception.
What disappointed me most was not just the extra charge, but the lack of flexibility and empathy. As a customer, I expected someone to investigate what happened instead of repeatedly quoting the terms and conditions without addressing my specific situation.
This experience has seriously affected my trust in SIXT. I had planned to use SIXT for future rentals, but after the way this issue was handled, I will think twice before booking again. I hope SIXT improves both its app reliability and its approach to customer service so that genuine mistakes are handled more fairly.
I had a prepaid booking from 27 July to 2 August for £611. I was only checking the price difference for changing the pickup date by one day. During the process, the app became unresponsive, and my booking was unexpectedly modified. The total price increased to £705, an extra £94.
I contacted customer service immediately and explained that this was not an intentional change. I was not trying to cancel my booking or take advantage of a lower price—I simply wanted my original reservation restored. Unfortunately, my request was repeatedly rejected with generic policy responses, and no one appeared willing to properly review the circumstances or consider a goodwill exception.
What disappointed me most was not just the extra charge, but the lack of flexibility and empathy. As a customer, I expected someone to investigate what happened instead of repeatedly quoting the terms and conditions without addressing my specific situation.
This experience has seriously affected my trust in SIXT. I had planned to use SIXT for future rentals, but after the way this issue was handled, I will think twice before booking again. I hope SIXT improves both its app reliability and its approach to customer service so that genuine mistakes are handled more fairly.
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Easy to rent
Very impressed with how easy is to book using this app
Very satisfied
Service is always top nice and fast! In and out!
The best one
All cars clean like brand new I don’t t wait on any line, my car ready in parking land! Thx sixt!
Fast and Easy to Use
Super Easy to Use.
Always there in the clutch
Some of the best cars and amazing service
Horrible service
Ended up stranded in Minneapolis. Never using sixt again
Can’t verify docs
No matter what I did, the app failed to verify my license and picture. What’s the point?
Khaled
The best rent car app everything smooth and simple
Good app but doesn’t show what cars are available at the location
App works very well but it doesn’t show the cars available at the location. Reserved a golf and got told by the staff golfs are not available at the location. It’s not that they were all reserved, they weren’t even possible to get.
False charges for pre-existing damage
I rented a car from them, and they are pursuing me for damages to a tyre. This despite me having a video showing the pre-existing damages before I collected the car. I have submitted this to them, but they have ignored it. And are proceeding to try and chase me for damages that I did not cause
Doesn’t work for DC
The verification doesn’t work for dc so you have to go to the counter anyways. Literally won’t let you select DC as a state. For being a US company not including our nations capital seems like a huge mistake.
Unusable app
Started rental for July 7-12. Finished biking and it was for July 1-3. Bug is repeatable. Guess I’ll book with the website.
Where are my upcoming rentals?
Third-party bookings through Expedia and Delta’s car and stays sites used to display in the app, but they’ve recently disappeared after a recent update. This significantly impacts my ability to manage all my reservations in one place. Please restore this feature.
Doesn't Work
Issue with verifying documents, then when calling support you just get an AI bot who says they cannot help you...
Is bad and not good
Is bad and not good
Sixt offices close early
Our flight was delayed and we arrived 2 hours late at the car rental center at San Diego International Airport. When we arrived at 1:00AM the Sixt office was closed. The other car rental agencies were open and we were forced to rent a car from another agency. When we tried to contact Sixt to get a refund, they were extremely unhelpful and refused to refund the money we prepaid. My advice to others is not to book with Sixt if you have a flight arriving in San Diego in the evening. If you fly into other airports be careful to check Sixt operating hours. Clearly, Sixt is not like other car rental agencies at airports that operate 24/7
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