Don’t use this to buy tickets
I bought refundable tickets but they could not issue the refund. After some back and forth it turns out they sell tickets for other companies. That other company could not issue a refund to my credit card. They can only do a bank transfer. So I will have to pay my bank a 15 CAD fee to get my money back. I can’t believe they are allowed to sell refundable tickets that I had to pay extra for that they can not refund.
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By far the best train app
Amazing UI, simple and easy to use, and the graphic design is extremely good.
Reliable and convenient App !
Very reliable App for Swedish Trains and buses booking. Glad to use it regularly.
Slow and has multiple stops
I have booked two tickets for more than $200
For a fast night train
Unfortunately, it was so slow and it did stop multiple times
So frustrated, and disappointed.
For a fast night train
Unfortunately, it was so slow and it did stop multiple times
So frustrated, and disappointed.
SJ Unreliable
At least 2-3 times a week SJ is late, they have car issues or something is preventing them from being on time.
What’s worse is that the customer service is combative when trying find a resolution for failed trips which are the fault of SJ. For example: trains have maybe unplanned final stops (a few stops before their final destination) and told the passengers (including myself) that we needed to “sort out” the rest of our journey on our own and they wouldn’t compensate for that. Very poor experience.
What’s worse is that the customer service is combative when trying find a resolution for failed trips which are the fault of SJ. For example: trains have maybe unplanned final stops (a few stops before their final destination) and told the passengers (including myself) that we needed to “sort out” the rest of our journey on our own and they wouldn’t compensate for that. Very poor experience.
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It’s for Swedes only.
Tried to open account. It requires Swedish personal number.
Remove from USA and other App stores
Very annoying
Remove from USA and other App stores
Very annoying
Works for US Users
At first like some others in US I thought I did need a personal ID number from Sweden. However, I reached out in the app chat and she was able to set me up with an account and emailed me a link to finish account creation. If you make your first booking on the website and click the button to remember or save the card you are using, you can also make purchases in the app as an American. I was also able to click the button to add a 2nd payment card later. I was not so lucky with the Volvo On Demand app.😢
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Impossible to use
In Norway. Everything is very confused, but it seems like SJ have won a contract to run trains from Oslo to Tronshrimps, but the SJ app just comes up saying “route unavailable”. There is no separate app for SJ Nord on the App Store.
Tried to change ticket/ cancel
Terrible I have spent hours with no results and even went to the station central in StK.. you have eliminated people to people booth.. Shame on you .. we who are over 50/ 60 are still alive and need a humongous not some electrical wires AI .. no thank you ..
Very solid
Easy to use and efficient
A senior’s travel experience
It took a few tried to learn the app but once that was done it has been super! So easy to plan or change a trip.
Service delivery was excellent.
The only problem we encountered was the amount of time before release of the next block of tickets. I was aware that this is outside SJ jurisdiction (and is not their fault at all) and is due to track work constraints however the tickets on the day we needed to travel were released 2 days before I was about to book a flight. That aside we had no complaints at all with the service provided in the First Class carriage. I recommend anyone contemplating travelling between Copenhagen and Stockholm (or vice versa) travel on the SJ train. In first Class free breakfast is provided if you travel before 0900 while tea and coffee making facilities are available in the 1st Class carriage anytime. Lunch can also be ordered (extra I think) or use the Bistro Carriage. The seats are really comfortable and there is plenty of room. The price - well I was very surprised as it was less than I expected! I have no hesitation in recommending travelling with SJ - plus lots of great scenery to see.
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Kept rejecting my credit card?
COULD NOT SEE WHY AND IT GAVE NO REASON?
Great app
Easy to navigate for both arrivals and destinations with all stations.
Concise. Efficient.
Concise. Efficient.
Account could not be opened
App promises a lot.
But if one cannot open an account … what,then, is the point?
But if one cannot open an account … what,then, is the point?
Train option was actually a bus.
Doesn’t always tell you what options were there. I tried to book a train and it came back as a bus - but only after I paid. And this is very difficult with a baby
Needs work
Adding tickets to Wallet doesn’t work: I get “Could not fetch Wallet-pass” every time I try. Also, there’s no option to pay with Apple Pay.
Need a Swedish personal ID number
I downloaded this app in the hope of being able to handle my ticket purchase, and downloading a copy of my ticket. Unfortunately this SJ train app does not accept American Visa or MasterCard. I was eventually able to buy the ticket by using the Capital One extension ENO on my laptop browser. It is a secure virtual credit card extension from Capital One bank . Once I purchase a ticket I tried downloading it on this app. Ticket not found. I tried joining the SJ Pro version of the app. You need a Swedish personal ID number. Contacted the chat of customer service. Waited over 2 hours. No response from their chat support. Very poor customer service
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Impossible to pay
So the app works great, except for two critical flaws. The first is that it doesn’t let you use a foreign phone number. Why have this in the US App Store if you can’t have foreign phone numbers? The second flaw is that I can’t pay for a ticket. I’ve tried 4 US-issued credit cards and one Swedish-issued card. None worked. And for the US cards, my credit card companies said they didn’t even get the payment request so it wasn’t a matter of the cards getting declined. The SJ system didn’t even make the payment request. The other option is to use Swish to pay. Since you need a Swedish bank account, that’s not a viable payment option for most people outside Sweden. Would love to use the app if I could actually buy a ticket with it 😊
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Poor service
Your entire train service is terrible. Constantly late, trains don’t turn up at all sometimes, and the frequency of trains on the main route to the North of Sweden is shocking.
Sack the boss.
Sack the boss.
