App and website fail hard
For a communications and data provider, you can barely keep your website and the other access point, your app, running, for us to pay you. We WANT to pay you for more data but your useless infrastructure doesn’t allow us to and then we have no internet.
Useless!
This is the worst app. Setup is impossible and the wireless broadband through skinny is the worst provider I’ve ever encountered!! Constant interruptions to your connection.
PROBLEMS WITH LOGIN
I dont know how, but my phone just logged out by itself overnight.
Now, I can’t …F’N log in!
Even when i go to change pin 🤜🤕🤬
Now, I can’t …F’N log in!
Even when i go to change pin 🤜🤕🤬
Plz Fix!
Please fix the issue...i cant log into to my account. Using this for rural internet. The website isnt exactly great either.
Doesn’t let me top up
Has issues with letting me login sometimes and can’t top up as the continue option doesn’t even work so using my data. Needs big improvements
Annoying app
Lots of bugs and won’t let me save credit card
Useless
Honestly it’s better not to have an app at all (and just have a working website), than to have a crummy app like this one.
I’m a skinny mobile customer (that’s awful too), but using jump for rural broadband. I couldn’t get past the mobile number, birthdate and accept terms point of sign-up 🫠 but fortunately the account must have actually been created earlier in the process, and I was able to use the email and password I set to log in on the website where my modem is associated properly and can be topped up.
So in summary, a frustrating user experience… Skinny should can the app and focus on a decent website experience instead.
I’m a skinny mobile customer (that’s awful too), but using jump for rural broadband. I couldn’t get past the mobile number, birthdate and accept terms point of sign-up 🫠 but fortunately the account must have actually been created earlier in the process, and I was able to use the email and password I set to log in on the website where my modem is associated properly and can be topped up.
So in summary, a frustrating user experience… Skinny should can the app and focus on a decent website experience instead.
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Login difficulty
Everytime i login it says password entered in invalid and i reset password and something went wrong comes up annoying
App doesn’t want my money!
Haven’t been able to top up my Skinny internet for months, have tried logging out and back in, reinstalling app still nothing. Customer care said the problem may go away in time … Haha. So every time I run out of credit I have to find the modems number and top it up like Im doing it for a friends mobile and it’s really annoying. Skinny do better please, fix your broken App 1/5
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TERRIBLE
We can’t top up anymore even though i’m not out of renewals? Fix your damn app man..
Just Rubbish
Absolutely rubbish app! And the customer service support is just as bad. Won’t login, won’t recognise my credentials, won’t recognise the modem! Sort it out!!!
Tech problem with the app
Can’t log in evening through I submitted the correct details in
Cant log on
Get to entering my broadband number and it just says to try again later
Useless
Bought a topup and tries to login to the app but it keeps on saying something went wrong try again later. Tried to sign up a new account for the same modem but still the same🤦🏽♀️useless!!
Skinny jump
Waited days to try login , tried logging in again this morning yet i cant even get pass step 5 . Useless apo might as well do it manually.
Won’t Recognise Address using iPhone 11
Trying to help my parents with their Skinny mobile account however this app won’t get past the address entry screen on my iPhone 11 but works completely fine on my partners Samsung Galaxy A33 phone. App doesn’t work on my other family members iPad 10.2 9th gen either. Both Apple devices are running the latest iOS updates. Seems like there is a problem with iOS compatibility?
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Stuck
If you have a skinny account you still have to sign up for jump, and when I did, it still didn’t let me log in, it says my details are wrong, but they’re not.
Won’t let me log in
After downloaded new JUMP app, everything went pear shape. Prompted to sign up even you are an existing customer. Step 2 to type in 6 digits then screen returned to step 1. Now I can’t sign up as the screen said this email address is registered. Terrible!
Useless
I haven’t been able to long into this app since I got a replacement modem? Can’t use the same email account so I’ve created new accounts with the same results? Rang the skinny call service and they said to create a new account which I have done several times? What else is there to try? Don’t want to select a star but I have no choice
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CANNOT LOG BACK IN!!!
I had attempted Forgot Password when it wouldn’t allow me to login. After multiple failed attempts I then proceeded to get help from a Skinny Team Member.
The Team Member was lovely and had been trying to help me for over an hour and even completely wiping my account twice, but it was no use!
I was told at the end of it that I would receive an Email that my account was ready etc…. It has been over 2.5hrs and still no Email.
I have been without internet access for 4days already which is an inconvenience as I also Work from Home.
Please fix this ASAP!!!
The Team Member was lovely and had been trying to help me for over an hour and even completely wiping my account twice, but it was no use!
I was told at the end of it that I would receive an Email that my account was ready etc…. It has been over 2.5hrs and still no Email.
I have been without internet access for 4days already which is an inconvenience as I also Work from Home.
Please fix this ASAP!!!
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